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In this episode of The Art of Adjusting®, Chantal and William welcome Mike Connell, CEO and Co-Founder of Risk Jockey, Inc., to explore the complex world of open records and Freedom of Information Act (FOIA) requests. With decades of experience as a licensed private investigator specializing in accident investigations, Mike shares invaluable insights on navigating open records applications, obtaining critical evidence, and overcoming challenges in claims handling.

Key Topics Covered:

FOIA vs. FOIL: Understanding federal and state-level open records laws.

Video Evidence: Challenges, costs, and best practices for requesting police body camera footage and traffic videos.

Timeliness in Claims Investigations: Why initiating open records requests early is crucial to preserving evidence.

HIPAA and Record Access: Navigating privacy laws and securing authorizations to expedite the release of critical records.

Outsourcing Open Records Requests: How Risk Jockey streamlines record retrieval, saving adjusters time and resources.

Mike also dives into the growing role of body cameras in claims investigations, the nuances of record retention policies, and strategies for handling difficult jurisdictions. Plus, discover how Risk Jockey integrates with claims management software to simplify record retrieval processes for adjusters.

Tune in to learn how a proactive approach to open records can enhance your claims investigations and why outsourcing these tasks might be the key to better, faster, and more cost-effective results.

Visit Risk Jockey to learn more or initiate a request.

Contact Mike Connell directly at 678-230-8891.

Don’t miss this episode packed with actionable advice for claims professionals seeking to streamline their processes and elevate their results!

This audio has been edited and engineered by Nicholas Kearns, 585-545-9976, cococola576@gmail.com, NJKearns@alumni.fullsail.edu

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

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