Unlocking excellence in organisations revolves around two key aspects: people and processes. Often, Ishan insists, disengaged employees are only seemingly disengaged. By fostering collaboration and exploring their potential, we can re-engage them. Process improvement, on the other hand, is less about tools and more about techniques like effective facilitation and asking the right questions.

In problem-solving, assembling a cross-functional team and addressing their concerns is crucial. Techniques like the "Why can’t we achieve [a goal] now?" question, brainstorming, and mapping issues help narrow down specific problems. With collective expertise, facilitation skills, and a focus on understanding problems deeply, solutions become evident and impactful.

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To unlock excellence in business problem-solving, adopting a "detective mindset" is crucial. Ishan says that many rush to solutions, akin to a "cowboy mindset," which may delay results or fail entirely. Thoroughly spend the time understanding the problem will yield better outcomes. This structured approach is evident in air crash investigations, where patience and unbiased data analysis uncover root causes. Tools like the 5W1H framework (Who, What, When, Where, Why, and How) can guide teams in exploring problems deeply before proposing solutions. By embracing this mindset, businesses can address challenges effectively, improve processes, and drive sustainable success.

To purchase a copy of Ishan’s book, Unlock:
https://ishangalapathy.com/books/

MORE ABOUT ISHAN GALAPATHY
https://ishangalapathy.com/

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As we step into 2025, it’s the perfect time to reflect on how we can unlock excellence in our lives, teams, and organisations. Excellence serves as a compass, guiding us from ambiguity to clarity; a discipline, aligning our actions with aspirations; and a transformative force, turning potential and problems into profitability. To embody excellence, focus on discipline — streamlining routines and decisions — and prioritising progress over perfection. As the pace of life accelerates, excellence helps us achieve more with less effort. Let’s embrace the opportunity to grow, be, and do more this year. Wishing you a prosperous and fulfilling 2025!

To purchase a copy of Ishan’s book, Unlock:
https://ishangalapathy.com/books/

MORE ABOUT ISHAN GALAPATHY
https://ishangalapathy.com/

See omnystudio.com/listener for privacy information.