• IS Operations and Business Resilience

  • Nov 2 2024
  • Length: 17 mins
  • Podcast

IS Operations and Business Resilience

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  • Summary

  • I. Introduction: Setting the Stage for Operational Excellence

    II. The Cornerstone: IT Service Management (ITSM)

    III. Key Components of Effective ITSM

    IV. Ensuring Stability and Reliability: Incident and Problem Management

    V. Building Business Resilience: BCP and DR

    VI. Optimizing Performance and Capacity: Proactive Measures

    VII. Conclusion: The Interconnected Nature of IT Operations and Business Resilience
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