User-Computing, previously called “Shadow IT” until the term was reused by the cloud and cybersecurity community, refers to people outside of IT performing IT-related tasks, such as programming, SaaS application customizations, and other similar activities.

AI brings with it another whole new set of end-user tools that can be used by the non-IT community to automate processes, enhance productivity, and work with data.

This webinar discusses these realities from an IT perspective and provides various ideas on how to assure these activities are properly monitored, secured, and production ready.

Interested in IT management training for yourself or your team? If yes, please email us at info@ITMLinstitute.org

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Rule number one is to be a team player. It will make it easier for you, easier for your boss and easier for your group.

Assuming that your peers are also managers, your boss is then a manager of managers. As a result . . .

Wow, what an industry we’re in, technical mega-trend after mega-trend. There’s gold in them there trends for the techies that can identify a unique niche, application type or business need, or job opportunity.

These industry-changing trends can be of great career and financial benefit to you . . .

As the department manager, you should be the number one advocate for your group. It's your responsibility to make sure that your department gets:

The resources it needs to function properly

• The appropriate respect from other parts of the company
• Recognition for deserving people in your department for a job well done

Regarding promoting yourself . . .

People early in their career say “If I work hard, one day I’ll be a THIS.” THIS could be a CIO, Systems Architect, Senior Programmer, or any other professional goal you desire. Then, one day, years later, you look up from your day-to-day activities and realize one of the following . . .

1. Wow, I am now a THIS and I love it!
2. Wow, I am now a THIS and I hate it!
3. I have tried my best to be a THIS and can’t quite get there, but I have done my best
4. I’m not a THIS, and don’t think I’ll get there, because I didn’t really put together a plan to become one.

If you . . .

High user satisfaction requires more than just technical skill. It also requires the ability to understand user needs, efficient and effective communication, proper measurement of user sentiment, and the creation of a service-oriented environment.

This podcast discusses the non-technical skills and knowledge needed by Help Desk, Service Desk, and others working directly with those outside of IT, to enrich user experience, increase user satisfaction, and enhance IT’s value to the organization it serves.

There is an old expression that says, “No good deed goes unpunished.” When trying to motivate a subordinate, hire a new employee, promote a staff member, or help out a customer or vendor, you can promise to try, but never promise that you can deliver, unless it is in your personal authority to do so.

If you promise something and then can’t deliver . . .

I’m a software development manager who is continually being pushed by my business users to do more and do it faster, better, and cheaper. I can’t keep up with their demands and I think it’s putting my job in peril. Could I please have your advice on how to deal with this issue?

My answer is . . .