Episodes

  • 2025 Industry Predictions | Travel & Hospitality Podcast | Ep 67

    2025 Industry Predictions | Travel & Hospitality Podcast | Ep 67
    Dec 10 2024
    Michael Taylor, Andrea Stokes and Azari Jones of J.D. Power deep dive into 2024 travel trends and make predictions for the year to come! Did anyone's 2024 predictions come to pass? Find out! Episode topics: - The soaring demand for air travel and hotels - Potential airline mergers - The rise of social media travel (vacations for the 'Gram!) and wellness travel (think relaxation & health) - What’s next for prices? - Workforce challenges - Are EVs the next big thing in rentals?
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    19 mins
  • The Insurance Intelligence Podcast: "Biggest Stories of 2024"

    The Insurance Intelligence Podcast: "Biggest Stories of 2024"
    Dec 4 2024
    On this episode of our podcast, the team takes a look back at the biggest stories to influence the insurance market in 2024. This episode covers: - The return to profitability - Shopping and switching trends - The rise of the importance of trust - Claims bright spots - And more! Hosted by: - Michael Vermillion, VP and General Manager, Insurance & Healthcare Featuring: - Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence - Mark Garrett, Director, Insurance Intelligence - Scott Quarderer, Managing Director, Insurance Intelligence
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    16 mins
  • Holiday Travel Trends | Travel & Hospitality Podcast | Ep 67

    Holiday Travel Trends | Travel & Hospitality Podcast | Ep 67
    Nov 27 2024
    This episode of the J.D. P ower Travel & Hospitality Podcast is all about this season’s hottest holiday travel trends! Here’s what we’re covering: The DOT’s new automatic refunds rule and what it means for travelers. The latest holiday travel trend data and what to expect this season. Is Travel Tuesday the next Black Friday? Explore this growing trend and find out which industry is offering the best deals—spoiler alert: it's cruises! How AI and biometrics are revolutionizing the rental car experience for a seamless journey.
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    15 mins
  • The Insurance Intelligence Podcast: "Auto Claims: The Latest Trends"

    The Insurance Intelligence Podcast: "Auto Claims: The Latest Trends"
    Nov 7 2024
    On the latest episode of our podcast, the team explores the results of the 2024 Auto Claims Satisfaction Study. This episode covers: - Why claims are such a critical part of the customer relationship - How premium increases have influenced satisfaction with the claims experience - Specific focus areas for claims process improvement - And more! Hosted by: - Carolyn Kibat, Director, Marketing Automation & Strategy Featuring: - Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence - Mark Garrett, Director, Insurance Intelligence
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    10 mins
  • Car Rental Study Results | Travel & Hospitality Podcast | Ep 66

    Car Rental Study Results | Travel & Hospitality Podcast | Ep 66
    Oct 22 2024
    Tune in to the latest episode of our Travel & Hospitality Podcast as we explore the J.D. Power 2024 North America Rental Car Satisfaction Study, featuring expert insights from Azari Jones and Andrea Stokes, hosted by Sarah Baggett. Learn what’s driving customer satisfaction, the latest trends in the rental car industry and how top brands are staying competitive.
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    10 mins
  • Latest Study Results | Travel & Hospitality Podcast | Ep 65

    Latest Study Results | Travel & Hospitality Podcast | Ep 65
    Sep 24 2024
    Mike Taylor and Andrea Stokes are discussing the latest results of the 2024 North America Airport Satisfaction Study and Third-Party Hotel Management Guest Satisfaction Benchmark!
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    12 mins
  • The Insurance Intelligence Podcast: "All About Agents"

    The Insurance Intelligence Podcast: "All About Agents"
    Sep 16 2024
    On the latest episode of our podcast, Amy Feeman from our Consumer Insights division joins us to explore the role of insurance agents in the current market. This episode covers: - Whether customers still want to work with agents - How interactions with agents influence customer actions - How carriers can empower agents to improve the customer experience - And more! Hosted by: - Michael Vermillion, VP and General Manager, Insurance & Healthcare Featuring: - Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence - Mark Garrett, Director, Insurance Intelligence - Amy Feeman, Sr. Analyst, Consumer Insights
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    20 mins
  • The Insurance Intelligence Podcast: "Improving Policy Pricing Accuracy"

    The Insurance Intelligence Podcast: "Improving Policy Pricing Accuracy"
    Aug 21 2024
    On the latest episode of our podcast, the Insurance Intelligence team is joined by Jim Vecchio from our Autodata Solutions division to talk auto insurance policy pricing accuracy. This episode covers: - Why pricing auto insurance policies accurately matters - What data carriers can leverage to improve pricing accuracy - How to accelerate pricing process improvements across the industry - And more! Hosted by: Michael Vermillion, VP and General Manager, Insurance & Healthcare Featuring: - Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence - Breanne Armstrong, Director, Insurance Intelligence - Jim Vecchio, Head of VIN Products, Autodata Solution Division
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    15 mins