Host: Cassie Davison
Guest: Lauren McCormick, General Manager, Omi Bar, Leicester

Episode Summary
In this deeply inspiring episode of The Kith & Kin Hospitality Podcast, Cassie sits down with Lauren McCormick, General Manager at Omi Bar, Leicester, and finalist for General Manager of the Year at the Kith & Kin Hospitality Awards.

Lauren’s remarkable story takes her from living on the streets and in supported accommodation to building a thriving career in hospitality. She shares how the industry became her “real-life therapy,” providing purpose, belonging, and the opportunity to make a difference to others’ lives.

Key Highlights

1. From Survival to Success:

   • How Lauren overcame a difficult start, living on the streets and supported accommodation, to begin her hospitality career at 16 as a glass collector.
   • Rising step-by-step through the industry: from bar staff to supervisor and now General Manager of Omi Bar.

2. The Power of Hospitality:

   • How hospitality became an extension of family and a place of belonging during challenging times.
   • Why creating a welcoming, compassionate environment for guests and team members is central to Lauren’s approach.

3. Career Challenges & Lessons Learned:

   • Managing the transition from peer to leader and the pitfalls of hiring friends.
   • The importance of internal team relationships for delivering exceptional customer experiences.

4. Lauren’s Vision for the Future:

   • Her dream of opening a late-night venue and breathing new life into UK nightlife.
   • Plans to relocate to London to further develop her experience and career in the big city.

Memorable Quote
"Hospitality gave me a family when I didn’t have one. It’s not just a job – it’s a place where we can make someone’s day better, no matter what they’re going through." – Lauren McCormick

Connect with Lauren McCormick

• LinkedIn: Lauren McCormick
• Email: laurenmc98@outlook.com

📺 Watch the Full Episode on YouTube 🎥:
Watch here on the Kith & Kin Hospitality Podcast Channel

🎧 Listen & Subscribe:

• Follow Kith & Kin Hospitality Podcast for more inspiring stories of resilience, purpose, and passion in the hospitality industry.

🎙️ Kith & Kin Podcast: Stories from the Hospitality Industry

Host: Cassie Davison
Guest: David Hage, Co-Founder of the Secret Pub Company

In this episode, Cassie is joined by David Hage, one half of the dynamic duo behind the award-winning Secret Pub Company. David shares his 30-year journey through the hospitality industry, from his early days in health clubs and working for giants like David Lloyd and Nando's to co-founding a successful group of four premium gastro pubs across Nottinghamshire.

David’s story highlights the balance between big business discipline and independent creativity, revealing the hard work, tough decisions, and passion it takes to succeed in the ever-challenging hospitality industry.

🏆 From winning Licensee of the Year 2019 to navigating the turbulence of COVID-19, David discusses the highs and lows of running pubs, the importance of a great team, and his exciting plans for the future, including accommodation and diverse events.

• The Early Days: How David transitioned from health clubs into hospitality.
• The Secret Pub Company: Why it’s called “secret” and how it all began.
• Award-Winning Success: Winning Licensee of the Year 2019 and the grueling process behind it.
• Surviving COVID-19: The challenges of running pubs through the pandemic and beyond.
• The Reality of Hospitality: Rising costs, staff retention, and the continued pressures on pubs.
• Future Vision: Plans for events, weddings, and introducing B&B-style accommodation.

Visit David and the team at their four award-winning Nottinghamshire pubs:

1. The Railway – Loudham
2. The Radcliffe – Radcliffe-on-Trent
3. The Plough – Normanton on the Wolds
4. The Lambley – Lambley

🔎 Find out more: Search for the Secret Pub Company on Google or visit their locations for a fantastic experience.

• LinkedIn: https://www.linkedin.com/in/david-hage-fbii-64b8552a/
• Website: https://railwaylowdham.co.uk/

🎧 Listen to the Full Episode
Immerse yourself in David’s inspiring journey and discover what it really takes to create successful, customer-focused pubs.

📢 If you enjoyed this episode, don’t forget to subscribe, leave a review, and share it with your network.

More from the Kith & Kin Podcast:
📍 Real stories from hospitality professionals
🎯 Insights, challenges, and opportunities in the industry
💡 Tips to thrive in hospitality

🎥 Visit Cassie’s YouTube Channel for more 👉 [Insert Link]

📝 Want to grow your hospitality business?
Check out Cassie’s Hospitality Made Easy Masterclass for strategies to connect with purpose, engage your team, and increase your profits.

Host: Cassie Davison
Guest: Jono Mayes, National Bartender Advocacy & Engagement Manager, Campari Group UK

Episode Summary
In this episode of The Kith & Kin Hospitality Podcast, Cassie reconnects with Jono Mayes after 15 years to hear his incredible journey through the hospitality industry. From early days in country pubs and cocktail bars to launching nightclubs and consulting internationally, Jono shares how his passion for drinks and hospitality shaped his career. Now with Campari Group UK, Jono leads bartender education and advocacy, helping shape the next generation of the industry.

Key Highlights

1. Jono’s Journey into Hospitality:

   • Starting out in Leicester’s country pubs and cocktail bars.
   • The pivotal moment: stepping behind the bar with zero experience to learn the craft.
   • Opening a nightclub in Leicester during the 2008 financial crisis and what it taught him.

2. Building Experience & Skills:

   • Time spent consulting across the UK and internationally, including in East Africa.
   • Joining BrewDog and launching Lone Wolf Spirits.
   • How Jono’s role at Campari Group UK blends education, advocacy, and creativity.

3. The Changing Face of the Drinks Industry:

   • The rise of discerning consumers seeking quality and unique experiences.
   • The cultural shift towards celebrating spirits and cocktails in the UK.
   • The power of hospitality experiences: “It’s not just about the drink, it’s about the moment.”

4. The Challenges & Rewards:

   • The stark differences in hospitality attitudes between the UK and Europe.
   • The ongoing challenge of showcasing hospitality as a fulfilling career path in the UK.
   • Lessons learned, including reflections on a missed opportunity at Restaurant Sat Bains.

5. Advice for Finding Great Bars:

   • Ask the bartenders – they always know where to go!
   • Championing hidden gems in regional cities and celebrating their unique offerings.

Memorable Quote
"What percentage of the price of a drink is just the liquid in the glass? It’s the whole experience that makes it special." – Jono Mayes

Connect with Jono Mayes:

• Instagram: @JonoMayes
• Campari Academy UK:

About the Host
Cassie Davison is a hospitality industry expert and the creator of Kith & Kin Hospitality. With over 30 years of experience, she brings authentic stories, strategies, and insights to those who live and breathe hospitality.

Listen & Subscribe:

• Follow Kith & Kin Hospitality Podcast for more inspiring stories from real industry professionals.

Let me know if you’d like tweaks or further refinements!

Here’s the updated About the Host section:

About the Host
Cassie Davison has over 30 years of experience setting up and running award-winning hospitality venues. Now, as a dedicated coach for independent hospitality business owners, she uses her expertise to help others navigate the challenges of the industry, develop clear strategies, and unlock growth opportunities. Through Kith & Kin Hospitality, Cassie champions collaboration, connection, and the stories that make the hospitality industry so special.

Guest: Frances Gillespie – Founder of Frances Gillespie HR Consultancy

Overview:
In this episode of the Kith & Kin Hospitality Podcast, I chat with Frances Gillespie, a seasoned hospitality HR consultant with a passion for helping businesses build engaged, thriving teams. Frances shares her journey from working on the pub floor to heading HR for major pub groups, and how her love for people led her to create her own HR consultancy.

From managing complex employment law changes to empowering managers with tools for compassionate leadership, Frances highlights why HR is essential for building a positive culture, boosting retention, and driving hospitality businesses forward.

✨ What you’ll learn in this episode:

• Frances’ inspiring story: from starting in a golf club bar to leading HR for renowned pub companies.
• Why HR is not just about compliance but key to creating engaged, high-performing teams.
• The importance of “nipping it in the bud” and having tough but compassionate conversations.
• How to move away from annual appraisals and build meaningful 1-to-1 check-ins that drive engagement.
• Why HR training for managers is critical to avoiding costly mistakes.
• A practical look at current employment law challenges in hospitality (like tipping regulations and sexual harassment policy changes).

🗣 Key Quote:
"HR done well is about valuing your people, setting boundaries, and helping them thrive – because when your team feels valued, your business sings."

🎧 Where to listen:

• Spotify
• Apple Podcasts
• Your favorite podcast platform

📺 Watch the full episode on YouTube:
👉 https://www.youtube.com/@CassieDavison-KithKin

🔗 Connect with Frances:

• LinkedIn: Frances Gillespie
• Website: www.francesgillespiehrconsultancy.com

About the Host:
Cassie Davison brings over 30 years of award-winning experience in hospitality, including running AA Rosette restaurants, winning Entrepreneur of the Year, and being featured in the Which Good Food Guide and Visit England’s Best Pub. Through Kith & Kin, Cassie champions growth, community, and purpose in hospitality – helping businesses and leaders be the best they can be.

Show Notes:

Welcome to Kith & Kin Hospitality Podcast, where we bring you real stories from the hospitality industry. In this episode, Cassie Davison sits down with Gareth Hazard and Alex Munford, the dynamic duo behind WHY Hospitality, to discuss their journeys, the inspiration for their business, and their mission to bring hospitality back to its roots.

• Getting to Know Gareth & Alex (00:01): Their diverse journeys in hospitality—from opening bars to managing restaurants.
• What is WHY Hospitality? (13:08): Learn how Gareth and Alex created WHY Hospitality to support businesses with training, resources, recruitment, and consultancy.
• Why Hospitality? (22:56): What makes the industry so special to Gareth and Alex, and why they’re passionate about giving back.
• Lessons From the Journey (26:52): The biggest mistakes they’ve made and the lessons that shaped their careers.
• Advice for Leaders (31:53): Insights into authentic leadership, culture alignment, and staying purpose-driven.

• The inspiration behind Y Hospitality and its mission to empower hospitality businesses.
• How their personal experiences and values shaped their careers and leadership styles.
• Why culture, training, and compassion are essential for success in the industry.

• "Hospitality is more than a job—it’s about creating spaces of belonging." – Gareth
• "It’s not just about titles or pay; it’s about the impact you leave on people." – Alex

• Follow Gareth Hazard and Alex Munford on LinkedIn for industry insights and updates.
• Learn more about WHY Hospitality, their services, and their mission.
• 
  
• https://www.linkedin.com/in/gareth-hazard/
• https://www.linkedin.com/in/whyleadership/
• https://www.linkedin.com/company/why-hospitality-uk/posts/?feedView=all
• 
  

About the Podcast:
Kith & Kin Hospitality Podcast explores the stories and lessons from those who live and breathe hospitality. Each episode dives into the challenges, triumphs, and purpose-driven journeys that define the industry.

Subscribe to stay updated, and if you enjoyed this episode, share it with your community or leave us a review.

In This Episode:Key Topics:Memorable Quotes:Connect with Gareth & Alex:

In this episode of the Kith & Kin Hospitality Podcast, Cassie dives into one of the most critical yet often overlooked aspects of running a hospitality business: discovering your purpose.

Hospitality can feel overwhelming, with opinions and suggestions coming from every direction—suppliers, team members, and even customers. Add to that the constant challenges the industry brings, and it’s easy to lose focus. But here’s the game-changer: having a clear purpose.

Cassie explores how purpose acts as the foundation of a thriving business. From guiding decisions to defining your brand’s personality, it impacts everything—your customers, team, and even your marketing.

• The Importance of Purpose: Why it’s more than just a lofty ideal and how it simplifies decision-making.
• How Purpose Transforms Your Business: From attracting loyal customers to creating a connected and motivated team.
• Practical Tips for Finding Your Purpose: Cassie shares thought-provoking questions to help you uncover your ‘why’ and align it with your mission.

1. What is your ‘why’? Why do you do what you do beyond making money?
2. What made you fall in love with hospitality?
3. Why does your business exist—what purpose does it serve for your customers?
4. Who is your ideal customer, and how do they reflect your values?
5. What is your story? How has your journey shaped your business?

Cassie emphasizes that uncovering your purpose isn’t just about the big picture—it makes the everyday challenges easier to handle too. By connecting with your purpose, you create a business with meaning, clarity, and a compelling story that resonates with customers and team members alike.

• "When your purpose is clear, recruitment and retention become easier. Your team connects with your values, and your customers become your storytellers."
• "Reflecting on your purpose helps build a business you love—and makes hospitality a little less complicated."

Ready to uncover your purpose and transform your business?
Join the Kith & Kin Hospitality Community and connect with like-minded professionals who share your challenges and aspirations. Discover how to build a purpose-driven business that you love.

Visit: cassiedavison.co.uk

What You’ll Learn in This Episode:Key Questions to Reflect On:Highlights:Call to Action:

Show Notes:
In this episode of the Kith & Kin Podcast, Cassie chats with Tom and Lee, the founders of Rustic Kitchen, an award-winning brunch café. They share their journey from fine dining to creating a relaxed, high-quality café, balancing family life, and striving for constant innovation.

• (00:27) How Rustic Kitchen blends fine dining techniques with a casual vibe.
• (10:08) Launching their café during COVID-19 and adapting to challenges.
• (16:36) The value of consistency, quality, and customer experience.
• (24:07) Lessons learned and their biggest takeaways from building a business.
• (31:13) Behind the scenes of their podcast, What’s the Story? Hash Brown Glory.

• Website: www.rustickitchendeli.com
• Instagram: @RusticKitchenCo
• Podcast: What’s the Story? Hash Brown Glory on Spotify, Apple Podcasts, and YouTube.

Join Tom and Lee as they share their passion for hospitality and their vision for the future of Rustic Kitchen.

Highlights:Connect with Rustic Kitchen:

Episode Summary:
In this episode of the Kith & Kin Hospitality Podcast: Stories from the Hospitality Industry, Cassie sits down with J Mark Dodds, a seasoned publican, advocate, and founder of the Fair Pint Campaign. Mark shares his fascinating journey in hospitality, from running the award-winning The Sun and Doves in Camberwell to leading a movement for fairer practices in the tied pub sector.

Mark discusses the challenges of operating under a tied lease, the systemic issues in the pub industry, and his vision for a fairer future through the People’s Pub Partnership—a socially conscious initiative aiming to revitalise pubs as community hubs.

Key Topics Covered:

• Mark’s journey into hospitality, starting in rural Northumberland.
• His experience managing The Sun and Doves, including the financial challenges of a tied lease.
• The Fair Pint Campaign and its role in lobbying for the 2016 Pub Code.
• The ongoing struggles tied tenants face despite legislative changes.
• The vision and goals of the People’s Pub Partnership.
• How pubs can be restored as vital community assets with investment, sustainability, and local focus.

Highlights:

• [00:31] Mark introduces himself and his background in hospitality.
• [03:46] The story of The Sun and Doves: successes and challenges.
• [08:18] The founding of the Fair Pint Campaign and its impact.
• [20:16] The limitations of the Pub Code and what still needs to change.
• [33:33] Mark’s vision for the People’s Pub Partnership: a pub company for the future.

Connect with J Mark Dodds:

• LinkedIn: J Mark Dodds
• Website: www.peoplespubpartnership.co.uk

Join the Conversation:
Mark invites you to join the movement to transform the pub sector. Whether you’re a publican, investor, or community supporter, there’s a place for you in the People’s Pub Partnership.

Subscribe & Share:
If you enjoyed this episode, subscribe to the Kith & Kin Hospitality Podcast and share it with your network! Let’s keep the conversation about the future of hospitality going.