Over Here, Over There - A Podcast Across Borders #podcast

Franck Arnold, Managing Director of The Savoy in London, reveals what really makes The Savoy the ultimate destination!

What do Gordon Ramsay, 130 years of history, and hospitality magic have in common? Learn from the best in this clip from the Podcast Interview from "Over Here, Over There".

In this conversation, Claudia Koestler asks Franck Arnold about the delicate balance of maintaining the Savoy's rich British heritage while innovating to meet modern expectations. He emphasizes the importance of being a custodian of the hotel's legacy, the need for a touch of eccentricity, and the successful partnerships that have revitalized the dining experience at the Savoy, including collaborations with renowned chef Gordon Ramsay. The conversation highlights the ongoing evolution of the Savoy as it adapts to contemporary tastes while preserving its iconic status.

Discover the never-before shared secrets of:

• How a centuries-old hotel stays cutting-edge
• The strategy that keeps The Savoy legendary
• Why every celebrity and royal dreams of staying here
• The Savoy embodies a blend of British tradition and global allure
• Being a custodian of the Savoy's legacy is a key responsibility
• The evolution of the Savoy is akin to the gradual change of a Porsche 911
• Eccentricity is an essential aspect of British character at the Savoy
• Successful partnerships can bring novelty and excitement to traditional establishments
• The renovation of dining spaces has led to increased recognition, including a Michelin star
• Maintaining luxury codes is crucial while introducing modern twists
• Afternoon tea remains a staple service offering at the Savoy
• The reconceptualization of spaces aims to enhance energy and vibrancy
• Innovation at the Savoy is about evolution without shocking the system

Perfect for:

• Hospitality professionals
• Travel enthusiasts
• Behind-the-scenes lovers
• Dream job seekers
  
  

#LuxuryHospitality #TheSavoy #FranckArnold #HotelSecrets #LondonLuxury #podcast #overhereoverthere

You're just one click away from valuable insights from one of the hospitality industry's best. Enjoy!"

Watch the full-length interview with Franck Arnold on the " @OverHereOverThere " Podcast here: • Insights from The Savoy London - Inte...

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Discover the transformative leadership philosophy of Franck Arnold, Managing Director of London's legendary Savoy Hotel, in this captivating promotional clip from the exclusive interview series "Learning from the Best." Join Claudia Koestler and Dan Harris from the Podcast "Over Here, Over There" as they delve into Mr. Arnold's innovative hiring process and his unique approach to leadership, which features an inverted pyramid model that prioritizes support and positivity.

In this sneak peek, learn how Mr. Arnold identifies top talent and fosters a culture of excellence within one of the world's most iconic hotels. Whether you're an aspiring leader, a hospitality professional, or simply curious about the inner workings of luxury service, this clip offers invaluable insights into the art of leadership and team building in the high-stakes world of luxury hospitality.

Don't miss out on this opportunity to learn from the best—hit play now to unlock the secrets that keep The Savoy at the forefront of the hospitality industry!

Are you ready to learn from the best? Watch the full-length interview with Franck Arnold on the ‪@OverHereOverThere‬ Podcast here.

#leadership #Hospitality #FranckArnold #SavoyHotel #LuxuryService #TeamBuilding #podcast #overhereoverthere #empowerment #customerservice #recruitment #podcast

Key Takeaways

• Service excellence is rooted in genuine engagement
• Hiring should focus on cultural fit and character
• Soft skills are as important as technical skills
• A smile can significantly enhance customer experience
• Empower employees to take ownership of their roles
• Mistakes are opportunities for learning and growth
• A supportive culture fosters employee satisfaction
• The Savoy's reputation is built on collective ownership
• Leadership should be about guiding and inspiring
• Feedback is essential for continuous improvement

Key Quote

• "I'm at the bottom of the pyramid."

Step into the world of luxury hospitality with our groundbreaking interview featuring Franck Arnold, the visionary Managing Director of London's iconic Savoy Hotel. In this exclusive sit-down, the hosts of the Podcast "Over Here Over There", Claudia Koestler and Dan Harris, uncover the secrets behind The Savoy and Arnold's exceptional leadership that keeps The Savoy at the pinnacle of the hospitality industry worldwide, from cultivating a stellar team to embracing innovation in a centuries-old institution.

Learn about:
- Cutting-edge hiring strategies that build an award-winning staff
- Sustainable practices that set new industry standards
- Harnessing AI to enhance guest experiences
- Stress management techniques for high-pressure environments
- Overcoming Global Challenges
- How Mr. Arnold steers The Savoy through turbulent times
- Brexit's impact on luxury hospitality
- Adapting to post-pandemic travel trends
- AI versus the Human Touch
- Balancing tradition with modern guest expectations
- The secret to discretion
- Bringing music back to the Savoy
- What's next for The Savoy and Franck Arnold

This captivating interview is the first in our new "Learning from the Best" series, where "Over Here, Over There", your Podcast Across Borders, tap into the minds of industry titans to bring you actionable wisdom and inspiration.

For the full YouTube video interview, see here. Please don't forget to subscribe and like the podcast on all socials! Thank you!