Podcast Summary: Cosmos and Commerce - Episode with Jay Bezak, Owner of Hot Head Burritos

In this episode of Cosmos and Commerce, Michele and Janis sit down with Jay Bezak, the driven entrepreneur behind Hot Head Burritos in Groveport, Ohio. Jay shares her inspiring journey from working a corporate job at Chase to owning multiple Hot Head Burritos locations, despite the challenges of the food industry.

Listeners get a behind-the-scenes look at Jay’s transition into the world of food, starting with the influence of her father, a successful bowling alley owner, and her decision to leave the corporate world. Jay details the obstacles she faced, from navigating complex permitting issues to overcoming personal health challenges during her pregnancy.

Jay also provides invaluable insights into the realities of owning a restaurant franchise, emphasizing the importance of fresh ingredients, customer service, and adapting to the ever-evolving food industry. She touches on the significance of digital ordering systems, building a loyal customer base, and her creative marketing strategies—like guerrilla marketing and boosting catering sales.

With an eye on the future, Jay reveals her goals of expanding into the food truck business and continues to innovate with new menu items like the popular Chicken Bacon Ranch Burrito and signature sauces. Her dedication to delivering quality food and exceptional customer service makes this episode a must-listen for aspiring restaurateurs and business enthusiasts alike.

Key Takeaways:

• Transitioning from corporate life to entrepreneurship and the importance of mentorship.
• The challenges of opening and operating multiple restaurant locations, especially during the pandemic.
• The value of strong customer relationships and personalized service in building a loyal customer base.
• The future of the food industry, including digitalization, convenience, and alternative dietary options.
• Jay's long-term vision of expanding with a food truck and staying ahead of industry trends.

Tune in for an inspiring and informative conversation that’s full of valuable advice for anyone looking to dive into the world of business or the food industry!

Links
Hot Heads Burritos
Goldman Sachs 10kSB
Seven Habits of Highly Effective People

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