Today we are starting our series of conversations about Artificial Intelligence and how it's changing the way we learn, work, and even play. AI is a hot topic with the potential to do a lot of good. But there are also a few pitfalls that we should all be aware of.Joining the show to help us start making sense of it all is Mark Sunday. Mark spent 20 years as the CIO at Oracle/Siebel, and prior to that role, he spent 10 years at Motorola. Retirement hasn't slowed him down one bit. He is still very engaged in the tech industry and currently serves on the boards of Vutility, Quantum Metric, Chassis, Kaltura, and 1440. He is also a member of the Eccles Advisory Board here at the David Eccles School of Business and was appointed by the Governor to Utah's STEM Action Center. He sits down with host Frances Johnson to dive into the evolution of AI technologies, the challenges of bias and discrimination in AI data, and the opportunities AI presents for enhancing human productivity. Emphasizing the importance of retraining and upskilling, this episode highlights the steps organizations and educational institutions must take to integrate AI into their curricula and work environments.Eccles Business Buzz is a production of the David Eccles School of Business and is produced by University fm.Episode Quotes:Examining the risks of AI9:00 When I just type the word “Google,” it comes up with stuff that's relevant. Like, for me, I'm a big Michigan football fan, so Michigan football, AI, [and] a number of other topics. I like that it's showing me stuff, but I hate, hate that, based on what people have demonstrated they like, it's really limiting what information and news and opinions that people get to experience. So, I think it's created an incredible amount of divisiveness within our country. While data can buy a bias, but also using real data, and then just repeating patterns, whether it was hiring male engineers, whether it was suggesting that Black inmates are more likely to create repeat crimes or just creating a filter bubble where we're only exposed to opinions that support or reinforce opinions that we've had, I think is hugely problematic.How should individuals and institutions respond to the rise of AI?11:42 We've always faced this, whether it be computers or the internet just has to change. Yes, jobs are eliminated, should be eliminated. It was underemployment to have people pump your gas, and then, when it became legal in all states except for Oregon, until very recently to be able to pump your own gas, I look at that as underemployment when people aren't reaching the potential of the contribution that they can do. So, what's going to happen is roles are just going to have to change. We need to be aware of that. As individuals, we need to take personal responsibility. But also, as organizations, we need to invest in retraining because there are a lot of new jobs that are created—AI trainers, data scientists, ethics officers. But we're going to have to upskill and adapt.Despite the risks, Mark urges students to embrace AI’s game-changing potential.21:11 We need for our students to be the very, very best at leveraging this technology. It's game-changing. It's as if calculators came out, and when I went to school, nope, we're going to have to select the slide rules, or computers came out and it's going to do the work for all of us, or the web came out and now people can do Google searches. This is far, far bigger. In fact, when we are recruiting for our new dean for the business school, I’m convinced that higher ed will change more in the next 10 years than it has in the previous 100. And AI is going to be the reason for that. And so, as we think of what we're going to be as a business school, as we think of what we're going to be as a university, we need to be prepared for this huge, huge transformation.Show Links:Mark Sunday | LinkedInOracleKahlert Initiative on Technology - The David Eccles School of BusinessSTEM Action CenterDavid Eccles School of Business (@ubusiness) • InstagramEccles Alumni Network (@ecclesalumni) • Instagram Eccles Experience Magazine