In this Taking Back Monday episode, Alyssa Nolte talks with Dionne Mejer about what it means to sell with integrity in the modern workplace. Dionne introduces her "Sales with Soul" methodology, which prioritizes building real connections and leaving behind the "numbers at all costs" mindset. Alyssa and Dionne dive into the friction that often arises between sales and customer success teams, emphasizing the need for alignment and shared goals across departments. They discuss the importance of leadership, setting a clear vision, and fostering resilience in a fast-changing business world.

Tune in to hear their honest take on creating a people-centered approach to sales, staying adaptable, and making Mondays something to look forward to. Whether you're in sales or any customer-facing role, this episode will challenge you to think about how you bring purpose and humanity into your work.

Key Takeaways:

• Sales Should Be Human-to-Human, Not Just Business-to-Business: Dionne’s “Sales with Soul” approach highlights the need to build real connections with customers, balancing profitability with humanity. It’s about meaningful relationships rather than just pushing numbers.
• Alignment Across Teams Prevents Tension: Sales and customer success often clash due to misaligned goals. A shared vision, starting with leadership, can bridge this gap and ensure that both teams work toward sustainable customer success instead of short-term wins.
• Adaptability and Resilience Are Essential: In today’s business world, adaptability isn’t optional. Alyssa and Dionne underscore that staying open to feedback, refining approaches, and fostering resilience are key to thriving in any customer-facing role.

Key Moments:
00:00 Introduction and Welcome
00:14 Introducing Sales with Soul
01:10 Challenges in Sales and Customer Success
02:01 Balancing Sales Goals and Human Approach
06:09 Leadership and Creating a Positive Environment
11:57 Personal Stories and Overcoming Challenges
19:42 Origin of Sales with Soul
22:05 Conclusion and Contact Information

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Connect with Alyssa
LinkedIn: https://www.linkedin.com/in/alyssanolte/
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