Episodes

  • Empowering Your Parts Department to Succeed | The Golden Wrench Podcast ft. Kaylee Felio

    Empowering Your Parts Department to Succeed | The Golden Wrench Podcast ft. Kaylee Felio
    Dec 26 2024
    Join us as we sit down with Kaylee Felio, The Parts Girl from PartsEdge, as we discuss how the parts department will be a HUGE part of 2025. The Golden Wrench Podcast Series delves into the world of automotive Fixed Operations, uncovering the strategies and insights that drive success in the industry. For more info on Repair 360, visit: https://www.repair360.com/
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    31 mins
  • How a Used EV store delivers a Consistent, Refined Experience ft. Alex Lawrence

    How a Used EV store delivers a Consistent, Refined Experience ft. Alex Lawrence
    Dec 23 2024
    A lifelong entrepreneur, Alex Lawrence has grown EV Auto from just an idea to an expanding enterprise through one concept--create an experience that attracts people. Tune in for another exciting episode of Driven Loyalty, sponsored by Podium —your partner in enhancing customer communication and driving business growth. 🎧 In this episode, Jason Harris sits down with Alex Lawrence of EV Auto, a premiere dual location used EV dealer serving Utah through a consistent and refined experience. 👉 Powered by Podium, redefining customer connection. Visit: https://www.podium.com/swj/ #DrivenLoyalty #Podium #AIAssistants #CustomerRetention #AutomotiveInnovation
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    36 mins
  • Develop Your Competitive Advantage | Strategy with Jason Podcast ft. Mike Boyd

    Develop Your Competitive Advantage | Strategy with Jason Podcast ft. Mike Boyd
    Dec 16 2024
    In this episode of the Strategy with Jason Podcast, Jason sits down with Mike Boyd from Repair On Demand to discuss developing your dealerships competitive advantage by nailing down your KPI's, resources and strategies. They tackle the importance of having a defined process, aligning the goal of the dealership, inventory management and more! For more info on Repair On Demand, visit: https://www.repairondemand.com/ Mike Boyd: https://www.linkedin.com/in/mboydrecon/ Digital Dealership Solutions: ddsolutions.ca Strategy With Jason: strategywithjason.com Bell2Bell: bell2bell.ca Listen To The Strategy With Jason Podcast: Apple Podcast: https://apple.co/3IwlT3v Spotify: https://spoti.fi/3fT8V3H Soundcloud: https://bit.ly/347rnDb #automotive #automotiveindustry #automotivesoftware #dealership #dealerships #dealersolutions #bell2bell #strategy️ #data #automotivedata #automotivemarketing #customerexperience #data-driven #process
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    46 mins
  • Loyal Employees Create Loyal Customers ft. Ben Jeffreys

    Loyal Employees Create Loyal Customers ft. Ben Jeffreys
    Dec 13 2024
    Tune in for another exciting episode of Driven Loyalty, sponsored by Podium —your partner in enhancing customer communication and driving business growth. 🎧 In this episode, Jason Harris sits down with Ben Jeffreys of Hallman Auto Group, where Jason & Ben break down how a legendary brand like Hallman Auto have engineered customer loyalty. 👉 Powered by Podium, redefining customer connection. Visit: https://www.podium.com/swj/ #DrivenLoyalty #Podium #AIAssistants #CustomerRetention #AutomotiveInnovation
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    34 mins
  • How AI Assistants Are Redefining Customer Retention ft. Chuck Schwan

    How AI Assistants Are Redefining Customer Retention ft. Chuck Schwan
    Dec 2 2024
    ✨ Welcome to another exciting episode of Driven Loyalty, sponsored by Podium—your partner in enhancing customer communication and driving business growth. 🎧 In this episode, Jason Harris sits down with Chuck Schwan, a forward-thinking automotive leader, to explore the game-changing role of AI assistants in modern dealerships. Chuck breaks down how these tools are not only streamlining customer interactions but also fostering loyalty by creating a seamless handoff to sales professionals. 💡 Discover how AI-driven solutions are reshaping the customer journey, from initial engagement to post-sale satisfaction, and learn actionable strategies to implement at your dealership. 🔑 If you're looking to enhance retention, deliver exceptional customer experiences, and drive sustainable growth, this episode is a must-listen. 👉 Powered by Podium, redefining customer connection. For more info on Podium, visit: https://lnkd.in/eaMzDjGS #DrivenLoyalty #Podium #AIAssistants #CustomerRetention #AutomotiveInnovation
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    34 mins
  • Eliminate Ad Waste | The Drive Podcast ft. Joe Kyriakoza

    Eliminate Ad Waste | The Drive Podcast ft. Joe Kyriakoza
    Nov 28 2024
    On today's episode of The Drive Podcast, Joe Kyriakoza from S&P Global joins me in Newport Beach California at the EMG Event. Joe and I discuss EV forecasts, taking action on data, eliminating ad waste and more! For more info on EMG, visit: https://evolutionmediagroup.com/ Joe Kyriakoza: https://www.linkedin.com/in/joekyriakoza/ Digital Dealership Solutions: https://strategywithjason.com/digital-dealership-solutions/ Strategy With Jason: https://strategywithjason.com Bell2Bell: https://bell2bell.ca Listen To The Strategy With Jason Podcast: Apple Podcast: https://apple.co/3IwlT3v Spotify: https://spoti.fi/3fT8V3H Soundcloud: https://bit.ly/347rnDb #automotive #automotiveindustry #automotivesoftware #dealership #dealerships #dealersolutions #bell2bell #strategy️ #data #automotivedata #automotivemarketing #customerexperience #data-driven #streamingads #ott
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    29 mins
  • Enhance Your Customer Engagement With AI ft. Ross Tinkham

    Enhance Your Customer Engagement With AI ft. Ross Tinkham
    Nov 27 2024
    Car dealerships thrive when customers return time and time again. But how do you build that loyalty? Our brand-new podcast, Driven Loyalty, dives deep into strategies to create lasting customer relationships that drive business growth. 🔑 What to Expect: - Actionable tactics to boost retention - Expert interviews with industry leaders - Inspiring success stories - Proven methods to enhance the customer buying experience 💡 Whether it’s leveraging cutting-edge technology, refining your customer communication, or delivering truly personalized experiences, this podcast will be your ultimate guide to building customer loyalty. ✨ Proudly sponsored by Podium, Driven Loyalty is the go-to resource for dealers who want to take their customer experience to the next level. 🎧 Tune in now to our first Driven Loyalty Podcast episode now. I sat down with Ross Tinkham to dive into the game-changing role of AI in modern customer engagement. From overcoming low connection rates to delivering seamless, personalized experiences, we tackle it all. 💡 Whether you're looking to streamline processes, improve customer satisfaction, or enhance retention, this episode is packed with actionable insights to help your dealership thrive. For more info on Podium, visit: https://www.podium.com/swj/ #DrivenLoyalty #Podcast #Automotive #CustomerExperience #CustomerEngagement #AI #Technology #CarDealership #Podium
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    33 mins
  • How to Retain Technicians | The Golden Wrench Podcast ft. Don Andres

    How to Retain Technicians | The Golden Wrench Podcast ft. Don Andres
    Oct 31 2024
    This week on The Golden Wrench Podcast I sit down with Don Andres. Don and I discuss how to retain Technicians without giving away the bank, how dispatching can always stay one step ahead of technicians, measuring the quality of the MPI and more! For more info on Repair360, visit: https://www.repair360.com/ Don Andres: https://www.linkedin.com/in/don-andres-8876448/ Digital Dealership Solutions: ddsolutions.ca Strategy With Jason: strategywithjason.com Bell2Bell: bell2bell.ca Listen To The Strategy With Jason Podcast: Apple Podcast: https://apple.co/3IwlT3v Spotify: https://spoti.fi/3fT8V3H Soundcloud: https://bit.ly/347rnDb #automotive #automotiveindustry #automotivesoftware #dealership #dealerships #dealersolutions #leadership #leader #bell2bell #strategy️ #data #fixedops #servicedrive #service #customercentric #customerrelationships #training #coaching
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    44 mins