In this episode, Ben Rafter, President and CEO of Springboard Hospitality, shares insights on how innovation and technology can empower hospitality providers and elevate the guest experience.

We cover:

• Springboard's dedicated department for innovation
• The importance of beta-testing technology
• What frustrates Ben about technology companies
• What it takes to successfully implement technology
• Enhancing guest interactions with technology
• Supporting emotional intelligence in hospitality
• Why Ben loves behind-the-scenes technology for operations

If you enjoyed this, you may also enjoy:

• What Happens When a Tech CEO Leads a Hotel Company - Ben Rafter, Springboard Hospitality
• ChatGPT for Hotel Reviews: AI Lessons From Our 1 Hour, $20 Live Experiment - Josiah Mackenzie
• Hard Truths on Hotel Tech: Unfiltered Insider Advice - Josiah Mackenzie

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands