Episodes

  • Newscast 14 - The British Airways Kerfuffle

    Newscast 14 - The British Airways Kerfuffle
    Jan 11 2025
    In which Iain and Rick unpack the British Airways brouhaha, the exodus of Gen Z shoppers from luxury brands, and the Clash of the Retail Titans.
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    35 mins
  • Podcast 72 - Health and Loyalty

    Podcast 72 - Health and Loyalty
    Jan 6 2025
    Is getting healthy one of your New Year’s resolutions? In this episode, our expert panel explores how incorporating health and wellbeing features can help brands build deeper emotional connections with their customers. We’re joined by an incredible line up of guests - Ros Netto of Virgin Active, Kylie Howe of WithU and Anya Jones, formerly of AXA Health and now Head of CRM and Loyalty at Eurostar. Tune in today to get your new year off to a healthy start.
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    39 mins
  • Podcast 71 - Predictions for 2025

    Podcast 71 - Predictions for 2025
    Dec 16 2024
    Seven global loyalty experts make their predictions for 2025. Featuring Stuart Melim, Joanne Ward, Pavel Los, Caroline Papadatos, Adam Posner, Rick Ferguson and Iain Pringle.
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    42 mins
  • Newscast 13 - When Black Friday Comes

    Newscast 13 - When Black Friday Comes
    Dec 8 2024
    In this episode, we dive into the data on Black Friday sales and parse the implications. Plus, we unpack the Spirit Airlines bankruptcy and partner with the International Loyalty Awards.
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    36 mins
  • Podcast 70 - Review of 2024

    Podcast 70 - Review of 2024
    Dec 2 2024
    Our panel of experts review their predictions for the loyalty industry in 2024 and we crown the Loyalty Podcast Prediction Person of the Year.
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    24 mins
  • Newscast 12 - Choosing a Career in Loyalty

    Newscast 12 - Choosing a Career in Loyalty
    Nov 23 2024
    Is loyalty marketing now a legitimate career path? And if so, what are the skills required to succeed? Join our latest Loyalty Round Table. Plus: The Loyalty Launchpad.
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    37 mins
  • Newscast 11 - The Death of Plastic

    Newscast 11 - The Death of Plastic
    Nov 9 2024
    In this episode, we look at the eventual demise of the physical payment cards and the implications for issuer loyalty. Plus, Email personalization and Loyalty Gripes.
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    35 mins
  • Podcast 69 - Practical AI, how to get started.

    Podcast 69 - Practical AI, how to get started.
    Nov 4 2024
    In this podcast we explore how loyalty professionals can get started using AI at work. To helps us with this I am joined by David Rose of Papa Johns and Ed Child of Costa Coffee who have studied the subject and offer real practical advice for how we can all start using AI to make our lives easier and more productive.
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    36 mins