In this episode, Tracy Hooper answers the five fun questions I ask every guest—offering a glimpse into the heart behind her professional success:

1. What did you want to be when you grew up?
2. What’s something you want to do that you haven't yet?
3. What's something you like about yourself?
4. What's something about yourself you'd like to change?
5. What's your favorite vacation spot?

It’s a short, genuine glimpse into the woman behind the insights—definitely worth a listen!

Catch the full podcast conversation here.

Check out Kay's Uncopyable Sales Secrets Video Series: https://www.beuncopyable.com/sales-course

Want to be more successful, make more sales and grow your business? If so, you'll love this podcast. In this show, I (Kay Miller, aka "Muffler Mama," interview superstar business women from all industries. Their experience and advice will give you specific tools you can use to crush your goals like those grapes in my favorite "I love Lucy" episode. I earned the nickname “Muffler Mama" when sold more automotive mufflers than anyone in the world. Besides being a #1 Salesperson, I've been a successful entrepreneur for over 30 years. During that time, I (along with my husband, Steve) have generated 8 figures in revenue for our business. Besides hosting this podcast, I'm an author, speaker, coach, consultant and most importantly....Kelly's mom.

Order my Products!

Uncopyable Sales Secrets (Book by Kay Miller)

Uncopyable You (Book co-authored with Steve Miller)

Sign up for The Uncopyable Sales Secrets Video Series (Video Series by Kay Miller)

Contact:
kay@beuncopyable.com...

If you’ve ever walked into a room and felt like an imposter—or wished you could speak up with more confidence—this episode is just what you need. (I know, because I'm right there with you!)

I made immediate changes based on my energizing conversation with Tracy Hooper, founder of The Confidence Project and author of The Now Hello. Tracy is a former TV news anchor who now teaches leaders how to speak clearly, show up powerfully, and build trust in every interaction.

The good news is that you don't have to "fake" confidence, it can be learned! In this episode, Tracy gives you specific actions, words and phrases to use. Oh, and don't miss her list of words to LOSE!

If you want to feel more confident, command respect and create genuine connections you’ll get a lot out of this episode.

🎧 Listen now and get ready to make simple changes that will impact every area of your life.

About Tracy Hooper:

Tracy Hooper is the Founder of The Confidence Project, where she helps leaders and teams elevate their presence, communicate with clarity, and build stronger workplace relationships. A former TV news anchor and reporter, Tracy brings her expertise in storytelling and on-camera presence to keynote speaking, team training, and 1:1 executive coaching. Her clients include Nike, Intel, Microsoft, eBay, and The Mayo Clinic.

She’s the author of The NOW Hello: What to Say | What to Do in the World of Work, a practical guide to building confidence and connection—whether remote, hybrid, or in person. Tracy’s practical, down-to-earth approach gives people more control over how they show up, more impact in their communication, and more influence in their work.

When she’s not speaking or coaching, you’ll likely find Tracy hiking with her husband, Henry. They’ve walked the Camino de Santiago in Spain and regularly explore the Columbia River Gorge.

Reach Tracy:

Websites

LinkedIn

YouTube

Check out Kay's Uncopyable Sales Secrets Video Series: https://www.beuncopyable.com/sales-course

Want to be more successful, make more sales and grow your business? If so, you'll love this podcast. In this show, I (Kay Miller, aka "Muffler Mama," interview superstar business women from all industries. Their experience and advice will give you specific tools you can use to crush your goals like those grapes in my favorite "I love Lucy" episode. I earned the nickname “Muffler Mama" when sold more automotive mufflers than anyone in the world. Besides being a #1 Salesperson, I've been a successful entrepreneur for over 30 years. During that time, I (along with my husband, Steve) have generated 8 figures in revenue for our business. Besides hosting this podcast, I'm an author, speaker, coach, consultant and most importantly....Kelly's mom.

Order my Products!

Uncopyable Sales Secrets (Book by Kay Miller)

Uncopyable You (Book co-authored with Steve Miller)

Sign up for The Uncopyable Sales Secrets Video Series (Video Series by Kay Miller)

Contact:
kay@beuncopyable.com...

In this episode, Karen Norheim answers the five fun questions I ask every guest—offering a glimpse into the heart behind her professional success:

1. What did you want to be when you grew up?
2. What’s something you want to do that you haven't yet?
3. What's something you like about yourself?
4. What's something about yourself you'd like to change?
5. What's your favorite vacation spot?

It’s a quick, candid, and meaningful way to get to know the woman behind the wisdom. Don’t miss it!

Catch the full podcast conversation here.

About Karen Norheim:

Karen Norheim is the President and CEO of American Crane & Equipment Corporation, a leading manufacturer of overhead cranes and hoists. She is the daughter of the company's founder and has been with American Crane for over 17 years. In 2019, she was appointed President and Chief Operating Officer, and she later became CEO. Throughout her tenure, Karen has emphasized the importance of company culture. In 2018, she introduced the mantra "GRIT Matters" to inspire perseverance and passion among employees. She also led efforts to codify the company's unwritten culture, ensuring that core values are clearly communicated and upheld.

Karen's leadership was particularly tested during the COVID-19 pandemic and the subsequent passing of her father. As a first-time CEO, she navigated these challenges by focusing on resilience and adaptability.

Resources:

The Manufacturing Institute

American Crane & Equipment Corporation

KeenAlignment

Vistage First-Time CEO Story

Check out Kay's Uncopyable Sales Secrets Video Series: https://www.beuncopyable.com/sales-course

Want to be more successful, make more sales and grow your business? If so, you'll love this podcast. In this show, I (Kay Miller, aka "Muffler Mama," interview superstar business women from all industries. Their experience and advice will give you specific tools you can use to crush your goals like those grapes in my favorite "I love Lucy" episode. I earned the nickname “Muffler Mama" when sold more automotive mufflers than anyone in the world. Besides being a #1 Salesperson, I've been a successful entrepreneur for over 30 years. During that time, I (along with my husband, Steve) have generated 8 figures in revenue for our business. Besides hosting this podcast, I'm an author, speaker, coach, consultant and most importantly....Kelly's mom.

Order my Products!

Uncopyable Sales Secrets (Book by Kay Miller)

Uncopyable You (Book co-authored with Steve Miller)

Sign up for The Uncopyable Sales Secrets Video Series (Video Series by Kay Miller)

Contact:
kay@beuncopyable.com...