• Unhappy with Peter Armlay

  • Jul 25 2023
  • Length: 37 mins
  • Podcast

Unhappy with Peter Armlay

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  • Summary

  • Join Joel and Peter Armlay, VP of Customer Success at ESG to discover the hidden world of unhappy signals from customers, where the tenor and tone of communications hold vital clues. Explore the diverse channels—support tickets, community platforms, emails—that unveil customer sentiments and learn the secret to turning dissatisfied customers into loyal advocates. Joel and Peter discuss the untapped potential of “voice of the customer” programs and the power of community engagement. This thought-provoking episode explores essential strategies for nurturing customer relationships and transforming dissatisfaction into lasting loyalty. Don't miss this illuminating glimpse into decoding the unspoken language of customer discontent.  
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