Computer Services

The ultimate do-it-now guide to getting started in managed services. Now includes chapters on cloud services, bundling, and more. Whether you're a new computer consultant or an experienced technician making the move to managed services, this is the perfect audiobook for you! The audiobook includes step-by-step instructions for creating service offerings, reformulating your business, creating service agreements, and more!

Amazon Web Services is known to be a subsidiary under Amazon which has so far provided individuals, companies or even governments with platforms for on-demand cloud computing on a metered pay as you go basis. In total, these services about cloud computing provide some sort of primitive technical infrastructure that are technical and also distributed computing building blocks as well as tools.

In this comprehensive guide, authors Kelly Shortridge and Aaron Rinehart help you navigate the challenges of sustaining resilience in complex software systems by using the principles and practices of security chaos engineering. By preparing for adverse events, you can ensure they don't disrupt your ability to innovate, move quickly, and achieve your engineering and business goals.

As organizations seek to boost revenue, cut costs, and increase efficiency, they increasingly look to IT as a strategic partner in achieving these objectives. Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is aimed at ITSM practitioners and consultants, but will also be of interest to IT directors and C-suite executives looking to transform the role of IT into a value-creating business partner.

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

Get the details, examples, and best practices you need to build generative AI applications, services, and solutions using the power of Azure OpenAI Service. Microsoft AI specialist Adrián González Sánchez examines the integration and utilization of Azure OpenAI Service within the Microsoft Azure cloud computing platform.

By using strategies and technologies as the flywheel to orchestrate systems of listening, understanding, and predicting, as well as taking action and learning from those interactions at scale, businesses can easily put the customer and employee first, not only meet the ever-changing customer and employee expectations, but also leapfrog their competition. They predict empathy is the next frontier in technology. This book is aimed at sparking an industry-wide conversation about how exponential technologies like AI and cloud can enable a more empathetic world.

As the speed and complexity of the world increases, governments and nonprofit organizations need new ways to effectively tackle the critical challenges of our time-from pandemics and global warming to social media warfare. In Power to the Public, Tara Dawson McGuinness and Hana Schank describe a revolutionary new approach - public interest technology - that has the potential to transform the way governments and nonprofits around the world solve problems.

Infinitely scale your business to greater heights with Amazon Web Services. With this audiobook, you will be able to tap into the Amazon Web Services and harness their power, easy-peasy! Amazon’s business model makes it easy for every business owner - whether they’re just starting out, or already have an established business that need technology to catch up with the changing tides - to customize what services they get, at prices they can control! Amazon Web Services is the only technology you will need to help your business expand its reach across oceans in no time!

Amazon Web Services in Action introduces you to computing, storing, and networking in the AWS cloud. The audiobook will teach you about the most important services on AWS. You will also learn about best practices regarding security, high availability, and scalability.

In this book, technical strategist Sarah Wells provides practical, in-depth advice for moving to microservices. Having built her first microservices architecture in 2013 for the Financial Times, Sarah discusses the approaches you need to take from the start, and explains the potential traps most likely to trip you up. You'll also learn how to maintain the architecture as your systems mature while minimizing the time you spend on support and maintenance.

For a beginner, programming can seem like something scary or hard to do. With all the technical terms and concepts out there, as well as the numerous programming languages available at your disposal, it is so important - now more than ever before - to build a strong foundation. When you understand the fundamentals of programming, learning any programming language is a piece of cake. In addition, programming is not just all about coding; it is also about knowing how to plan your work, how to set deadlines, how to communicate with team members, how to use existing components, etc.

The Tech Nerds’ Guide to Career Success: Seven proven lessons to unlock your growth in an IT service, shares a business parable that is searing, humorous, and filled with wise guidance. The hero Marty is like you: a very capable tech nerd, with a high work ethic and strong desire to contribute. But his career is stalled and he’s frustrated. By chance, Marty meets an industry veteran who agrees to guide him. The seven lessons allow Marty to remove career limiting mistakes—and turn them into advantages.

Step into the world of computer science with Byron-Scott Jones’ latest masterpiece, Computerscience. This comprehensive guide is your passport to understanding the intricate and fascinating domain that powers our modern world. Whether you're a complete beginner or looking to solidify your foundational knowledge, this book promises to illuminate the path to mastering computer science.

Discover the secret to exponential business growth with "Unleashing the Power of IT Managed Services: Your Comprehensive Guide." This groundbreaking book reveals the critical role that managed IT services play in driving business success. In an ever-evolving digital world, managing IT infrastructure can be complex and overwhelming. This comprehensive guide demystifies IT-managed services, demonstrating how they can lower labor costs, eliminate the need for hiring and training new IT staff, and provide expert network assistance for preventive maintenance.

Discover the transformative power of artificial intelligence in the world of advertising with ‘The AI Edge in Advertising’. This comprehensive guide features 20 actionable prompts designed to help professionals accelerate and personalize customer service, optimizing their workflow and deepening client connections. With over 15 years in the advertising industry, author Stephanie Fischer shares valuable insights and practical strategies to revolutionize the way you engage with clients.

TECHNOLOGY STRATEGY ESSENTIALS: A CONCISE GUIDE AND PRIMER An indispensable guide for individuals seeking to gain a comprehensive understanding of the core concepts of technology strategy. The goal of this book is to provide a clear and concise overview of key frameworks and models that are essential for developing effective technology strategies, making it an ideal resource for students, entrepreneurs, and managers. Written in a crisp and easy-to-read format, the book covers a wide range of topics including the technology life cycle, innovation diffusion, disruptive innovation, open ...

A Comprehensive Guide to Amazon Web Services is designed to help developers and businesses understand and leverage Amazon Web Services (AWS) to build scalable, secure, and cost-effective applications. This guide covers all aspects of AWS, from setting up an account to managing multiple accounts with AWS Organizations, automating workflows with AWS Step Functions, and using AWS SDKs and APIs for application development. This guide begins with an introduction to AWS, providing an overview of the products and services available and the benefits of using AWS. It then delves into setting up an ...

The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences.