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Allison Pickens

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Allison Pickens is one of the world's top experts on the business transformation that accompanies the shift to cloud technology. As the former COO at Gainsight, Pickens scaled the SaaS company from infancy to a multi-product platform, creating the category of customer success software. She is part of the Fortune Most Powerful Women community and was named one of the Top Women in SaaS and Top 50 People in Sales and Business Development. She is on the board of Commvault (NASDAQ: CVLT) and has served on two private SaaS company boards. She is an investor in startups, is an Executive-in-Residence at Bessemer Venture Partners, and started her investing career at Bain Capital. Her first job out of college was as a strategy consultant at BCG. Pickens earned an MBA at Stanford and a BA at Yale. In her spare time, she enjoys discussing philosophical topics with her husband while hiking in the Marin Headlands north of San Francisco.

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The Customer Success Economy

Why Every Aspect of Your Business Model Needs a Paradigm Shift

By: Nick Mehta, Allison Pickens, Maria Martinez - foreword

Narrated by: Chloe Cannon

Length: 10 hrs and 6 mins

Release date: 07-31-20

Language: English

5 out of 5 stars 22 ratings
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