David Barrow
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David Barrow

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David is a seasoned Service Management consultant, author, and advocate for allyship and inclusion. With over 30 years of experience in the ITSM industry, he has built a reputation as a thought leader, combining deep technical expertise with a human-centered approach to organizational change. An ITIL 4 Master and Ambassador, David has contributed significantly to the evolution of Service Management practices. His books, including Co-Creating Value in Organisations with ITIL 4 and An Education in Service Management, offer actionable insights into navigating the complexities of modern ITSM while fostering collaboration and value co-creation. David’s latest work, Allyship Actually - Why It’s We and Not Me, co-authored with Lucy Grimwade, explores the transformative power of allyship through a compelling narrative. This novel reflects his passion for social equity, demonstrating how allyship can drive meaningful change within organisations and communities. Based in Reigate, Surrey, David balances his professional endeavors with a love for ceramics, and cheering on Liverpool FC. Whether consulting for leading organisations or shaping inclusive narratives through his writing, David is committed to empowering individuals and teams to achieve their fullest potential.
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Allyship Actually

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