Gerry MacPherson
AUTHOR

Gerry MacPherson

Hotel Workplace & Organizational Behavior Customer Service
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Gerry MacPherson is a travel authority born in Canada but has lived and worked in throughout North, Central and South America as well as Europe. With decades of hotel, resort, inn and bed & breakfasts visitation experience, Gerry has spent 1000's of nights in properties of all sizes and classes worldwide, conducting countless site inspections for a number of world-class tour and travel companies, as well as received feedback from 100,000's of customers. This knowledge has given him a unique insight into the wants, needs and requirements of individual and group travellers, as well as management and employees. He has written four books on the hospitality property industry.
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