Jody Hoffer Gittell
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Jody Hoffer Gittell

Aviation Workplace & Organizational Behavior Business
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Jody Hoffer Gittell is Professor of Management at Brandeis University's Heller School for Social Policy & Management, and co-founder and board member of the Relational Coordination Collaborative. Gittell is interested in how stakeholders achieve their desired outcomes by coordinating with each other. For this purpose, she developed Relational Coordination Theory, which proposes that highly interdependent work is most effectively coordinated through relationships of shared goals, shared knowledge, and mutual respect, supported by frequent, timely, accurate, problem-solving communication. The Relational Model of Organizational Change shows how stakeholders can join together to design structural, relational and work process interventions to support more effective coordination of their work. As of early 2020, this theory was tested in 36 industry contexts and 73 countries (see Bolton, Logan & Gittell, 2021). For purposes of research - or to assess dynamics among stakeholders and open up dialogues for organizational and social change - the Relational Coordination Survey can be helpful. Gittell is currently exploring the relational dynamics of multi-level systems change in complex systems in multiple sectors around the world. With founder Shyamal Sharma, she co-leads the Relational Society Project - a research and innovation lab that helps communities bring stakeholders together to create local solutions to global challenges. With Olawale Olaleye, Brandeis PhD Candidate and healthcare management consultant, she is working to develop a diversity management curriculum based on principles of relational coordination, called Relating Across Difference. And with Heba Naim Ali, Brandeis PhD Candidate and RC data analyst, she is working to innovate and expand the impact of relational coordination through their new book Relational Analytics: Guidelines for Analysis and Action (Routledge, 2021). Gittell received her PhD from the MIT Sloan School of Management, and currently serves as treasurer of the Seacoast NAACP, on the editorial board of the Academy of Management Review, and on the board of Greater Seacoast Community Health.
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