Peter Fader
AUTHOR

Peter Fader

Customer Service Workplace & Organizational Behavior Business
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Peter S. Fader is the Frances and Pei-Yuan Chia Professor of Marketing at The Wharton School of the University of Pennsylvania. His expertise centers around the analysis of behavioral data to understand and forecast customer shopping/purchasing activities. He works with firms from a wide range of industries, such as telecommunications, financial services, gaming/entertainment, retailing, and pharmaceuticals. Managerial applications focus on topics such as customer relationship management, lifetime value of the customer, and sales forecasting for new products. Much of his research highlights the consistent (but often surprising) behavioral patterns that exist across these industries and other seemingly different domains. In addition to his various roles and responsibilities at Wharton, Professor Fader is also co-founder of Zodiac, a predictive analytics firm that aims to make top-notch customer valuation models and insights easily accessible to a broad array of data-driven organizations, which was sold to Nike in 2018. Fader is the author of Customer Centricity: Focus on the Right Customers for Strategic Advantage, coauthor with Sarah E. Toms of the book The Customer Centricity Playbook, and coauthor with Bruce Hardie and Michael Ross of The Customer-Base Audit. He has been quoted or featured in The New York Times, The Wall Street Journal, The Economist, The Washington Post, and on NPR, among other media. In 2009, Fader was named a “Professor to Watch” by the Financial Times, which discussed his interest in “the swathes of hard data consumers generate through their spending habits.”
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The Customer Centricity Playbook

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    • Customer Centricity

    • Focus on the Right Customers for Strategic Advantage (Wharton Executive Essentials)
    • By: Peter Fader
    • Narrated by: Patrick Lawlor
    • Length: 3 hrs and 4 mins
    • Release date: 07-09-24
    • Language: English
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