AUTHOR

Roy Barnes

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Roy Barnes is one of the leading authorities on building, designing and measuring Customer Experience. Close to twenty-five years at Marriott International running hotels, including as a member of Marriott's #1 ranked hotel for Customer Engagement for two years in a row, Roy has held nearly every job you can hold in the hospitality business. In the last 10 years, Roy has been on the road with dozens of Fortune 500 companies putting a simple, practical and results-proven process of building Customer Experience in place.

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Customer Experience for Dummies

By: Roy Barnes, Bob Kelleher

Narrated by: Stephen R. Thorne

Length: 11 hrs and 6 mins

Release date: 06-30-20

Language: English

1 out of 5 stars 1 rating
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