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In today’s episode of The Provider's Report, I’m sharing a real and intense situation that recently unfolded in our clinic—an incident involving verbal abuse toward a team member. We dive deep into the moment, our response, and most importantly: what it taught us about the importance of boundaries, de-escalation, and team safety.

You'll learn:

• The full story behind the incident—and how we handled it.
• What current research and healthcare standards say about de-escalation.
• How to recognize when a patient crosses the line.
• How to professionally and directly address inappropriate behavior as a clinic owner.
• A simple outline for training your team on how to de-escalate situations with confidence.
• Why it’s your responsibility to create a safe environment for your staff—and how that makes your practice stronger.

If you're a healthcare leader, this episode is for you.

🔗 Resources Mentioned:

• Crisis Prevention Institute (CPI) – De-escalation Strategies
  https://www.crisisprevention.com/Blog/De-escalation-Tips
• CDC NIOSH – Workplace Violence in Healthcare
  https://www.cdc.gov/niosh/topics/violence/
• The Joint Commission – Deescalation in Health Care
  https://www.jointcommission.org/resources/news-and-multimedia/newsletters/newsletters/quick-safety/quick-safety-47-deescalation-in-health-care/

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In this episode of The Provider's Report, the host shares a recent challenge that arose from an unexpected insurance policy change affecting Michigan practices. The discussion covers the initial shock, the steps taken to address the issue, and the importance of strategic crisis management. Key points include utilizing AI tools for efficient communication, leveraging professional networks for advice, and maintaining transparency with staff and patients. The episode concludes with a reflection on the growth achieved through navigating this crisis, emphasizing the importance of a proactive mindset and the readiness to adapt in the face of adversity.

00:00 Introduction and Episode Overview
00:08 Facing Unexpected Challenges in Practice
01:11 The Impact of Insurance Changes
02:56 Immediate Response and Strategy
04:46 Implementing Solutions and Team Communication
08:38 Reflecting on the Experience
10:13 Encouragement and Final Thoughts

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In this episode of The Provider's Report, the host welcomes Dr. Betty Rabinowitz, MD to discuss the corporate side of healthcare. Covering the evolution of healthcare structures, Dr. Betty shares her extensive experience as a general internist and her venture into healthcare information technology, culminating in her role as Chief Medical Officer for NextGen Healthcare.

The conversation delves into the rise of private equity in healthcare over the past decade, highlighting both the benefits and risks of such investments. Discussion points include the definition of private equity in healthcare, its impact on efficiency and quality of care, and the ethical dilemmas it poses.

Dr. Betty also touches upon the increasing involvement of private equity in hospice care and its implications. The episode concludes with practical advice for practitioners currently navigating private equity acquisition, emphasizing patient-centered care, legal awareness, and maintaining professional integrity.

00:00 Introduction and Guest Speaker Introduction
00:38 Dr. Betty's Career Journey
01:50 Understanding Private Equity in Healthcare
05:07 Pros and Cons of Private Equity in Healthcare
08:11 Ethical Challenges and Future of Private Equity
17:30 Case Study: Private Equity in Hospice Care
28:23 Advice for Healthcare Providers in Private Equity Acquisitions
31:58 Conclusion and Final Thoughts

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