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In today’s episode of The Provider's Report, I’m sharing a real and intense situation that recently unfolded in our clinic—an incident involving verbal abuse toward a team member. We dive deep into the moment, our response, and most importantly: what it taught us about the importance of boundaries, de-escalation, and team safety.

You'll learn:

• The full story behind the incident—and how we handled it.
• What current research and healthcare standards say about de-escalation.
• How to recognize when a patient crosses the line.
• How to professionally and directly address inappropriate behavior as a clinic owner.
• A simple outline for training your team on how to de-escalate situations with confidence.
• Why it’s your responsibility to create a safe environment for your staff—and how that makes your practice stronger.

If you're a healthcare leader, this episode is for you.

🔗 Resources Mentioned:

• Crisis Prevention Institute (CPI) – De-escalation Strategies
  https://www.crisisprevention.com/Blog/De-escalation-Tips
• CDC NIOSH – Workplace Violence in Healthcare
  https://www.cdc.gov/niosh/topics/violence/
• The Joint Commission – Deescalation in Health Care
  https://www.jointcommission.org/resources/news-and-multimedia/newsletters/newsletters/quick-safety/quick-safety-47-deescalation-in-health-care/

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In this episode of The Provider's Report, the host shares a recent challenge that arose from an unexpected insurance policy change affecting Michigan practices. The discussion covers the initial shock, the steps taken to address the issue, and the importance of strategic crisis management. Key points include utilizing AI tools for efficient communication, leveraging professional networks for advice, and maintaining transparency with staff and patients. The episode concludes with a reflection on the growth achieved through navigating this crisis, emphasizing the importance of a proactive mindset and the readiness to adapt in the face of adversity.

00:00 Introduction and Episode Overview
00:08 Facing Unexpected Challenges in Practice
01:11 The Impact of Insurance Changes
02:56 Immediate Response and Strategy
04:46 Implementing Solutions and Team Communication
08:38 Reflecting on the Experience
10:13 Encouragement and Final Thoughts

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In this episode of The Provider's Report, the host welcomes Dr. Betty Rabinowitz, MD to discuss the corporate side of healthcare. Covering the evolution of healthcare structures, Dr. Betty shares her extensive experience as a general internist and her venture into healthcare information technology, culminating in her role as Chief Medical Officer for NextGen Healthcare.

The conversation delves into the rise of private equity in healthcare over the past decade, highlighting both the benefits and risks of such investments. Discussion points include the definition of private equity in healthcare, its impact on efficiency and quality of care, and the ethical dilemmas it poses.

Dr. Betty also touches upon the increasing involvement of private equity in hospice care and its implications. The episode concludes with practical advice for practitioners currently navigating private equity acquisition, emphasizing patient-centered care, legal awareness, and maintaining professional integrity.

00:00 Introduction and Guest Speaker Introduction
00:38 Dr. Betty's Career Journey
01:50 Understanding Private Equity in Healthcare
05:07 Pros and Cons of Private Equity in Healthcare
08:11 Ethical Challenges and Future of Private Equity
17:30 Case Study: Private Equity in Hospice Care
28:23 Advice for Healthcare Providers in Private Equity Acquisitions
31:58 Conclusion and Final Thoughts

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Lately, social media is flooded with discussions about leaving healthcare, but is that truly the best move for everyone? In this episode, I take a deep dive into why healthcare remains one of the most fulfilling, flexible, and stable career paths—despite its challenges. Unpopular opinion... we don't all need to leave our 9-5s or 7-7s.

We’ll explore:
✅ The rewarding nature of healthcare careers
✅ The vast career opportunities healthcare can provide
✅ Financial benefits, job security, and work-life balance considerations
✅ The influence of social media on career expectations
✅ Burnout, student loans, and how to make healthcare work for you

If you're feeling stuck or questioning your career, this episode is for you. Let’s reframe the conversation and remind ourselves why we chose this path in the first place.

Resources Mentioned:
🔹 White Coat Investor – A top resource for financial planning in healthcare

🔹 Facebook Group – White Coat Investors – Community support for managing finances as a healthcare professional

🔹 White Coat Investor – A top resource for financial planning in healthcare

🔹 Student Loan Planner – A top resource for student loan management as healthcare providers

🎧 Tune in now and let’s talk about what truly makes a fulfilling healthcare career!

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💡 Thinking about hiring your first (or next) employee? You might be calculating wages and thinking, I can afford this!—but have you considered the hidden costs?

In this episode of The Provider’s Report, I break down what it really takes to bring on a new team member—beyond just salary. From training time and software costs to office supplies and end-of-year bonuses, we uncover the full financial picture.

I also share my personal experience with hiring my first employee—how I realized I needed to see 10 extra patients per week to afford them and how I made that happen. Plus, I'll walk you through a simple audit to help determine if you're financially and operationally ready to expand your team.

🔹 What You’ll Learn in This Episode:
✅ The hidden costs of hiring (that nobody talks about!)
✅ Why waiting until you're drowning in work is a mistake
✅ How to calculate when you’re truly ready to expand your team
✅ Actionable steps to make hiring a strategic and successful move

📌 If you’re a healthcare provider thinking about growing your team, this episode is a must-listen!

🎧 Tune in now and let’s break down the real cost of hiring together.

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As healthcare providers, we strive to build strong relationships with our patients, but sometimes, ending that relationship is necessary. Whether due to non-compliance, boundary violations, or missed payments, discharging a patient can be uncomfortable—but it’s crucial for maintaining professionalism and protecting your practice.

In this episode, we’ll cover:
✅ The most common reasons for patient discharge
✅ How to maintain professionalism and empathy while setting boundaries
✅ Legal and ethical considerations for patient discharge
✅ Best practices for handling outstanding balances and missed appointments

💡 Whether you’re a solo provider, clinic director, or practice owner, this episode will help you navigate this challenging but necessary part of patient management.

🎧 Listen now on Spotify, Apple Podcasts, or your favorite podcast platform!

💬 Have you ever had to discharge a patient? How did you handle it?

Share your thoughts with us on Instagram @theprovidersreport!

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In this episode of The Provider’s Report, we’re diving deep into building meaningful provider-patient relationships. From that critical first impression to fostering trust over time, we explore proven strategies to connect with patients from all walks of life.

We’ll discuss social psychology principles like thin-slicing and the halo effect that shape patient perceptions, and share actionable tips for creating a safe, welcoming space for everyone who walks through your door. Plus, you’ll get conversational strategies to ensure you’re communicating effectively and authentically.

Whether you’re navigating tricky patient interactions or just looking to elevate your practice’s patient-centered care, this episode is packed with value for healthcare providers in any specialty.

What You’ll Learn in This Episode:

• How patients form impressions of providers in seconds—and what you can do about it.
• The role of thin-slicing and the halo effect in shaping trust.
• Open-ended and closed-ended questions to improve patient conversations.
• How to respond when a patient asks a question you don’t know the answer to.

Key Quotes from the Episode:

💬 “Trust is not built in one moment; it’s a series of small, intentional actions that make patients feel heard and valued.”
💬 “Your non-verbal cues speak louder than your words—maintain open posture, make eye contact, and be present in every interaction.”

Recommended Reading:

• The Empathy Effect by Helen Riess, MD
• Compassionomics by Stephen Trzeciak, MD, and Anthony Mazzarelli, MD
• When Empathy is not Enough by Joshua Satterlee, DC

Join the Conversation:

What’s your go-to strategy for building trust with patients? Share your thoughts on Instagram @TheProvidersReport or send us a DM!

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Did you know that January is the busiest month for job seekers? In this episode, Dr. Rebecca Deyo sits down with Dr. John Deyo to explore the strategies every healthcare practice needs to stand out in today’s competitive hiring market.

From crafting standout job postings to leveraging social media and even old-school networking, they share actionable tips for attracting top-tier candidates.

Plus, they discuss onboarding techniques, interview tips, and training strategies that create a seamless and successful start for new employees. Whether you're hiring your first team member or managing a large practice, this episode is packed with insights to help you build and retain a stellar healthcare team.

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