Co-managed backups: daily checks, immutable storage, full quarterly DRaaS testing — all done for you ►► https://bit.ly/3X1L8ED

On today's episode, we have on Dan Shapero, President of TeamLogic IT, and we're focusing on scaling MSPs through a franchise model, the mindset and character of successful owners, and the operational systems TeamLogic uses to grow rapidly—launching 30 new MSP offices a year.

Key themes include:
➡️ The $500K–$1M “ticket trap” MSPs often face and how to overcome it
➡️ The importance of culture, process, and peer groups in building scalable MSPs
➡️ Hiring and leadership mistakes, and how Dan now emphasizes compassion and integrity
➡️ Security as the top ongoing challenge in protecting the MSP brand
➡️ Long-term trends like AI, cloud, and offshore labor changing the landscape

Chapters:
0:00 - Intro
2:14 - How Dan got to TeamLogic IT
5:00 - TeamLogic IT's size
7:41 - How they're starting 30 MSPs over the next year
15:40 - How to find owners and why culture matters
26:10 - Why peer groups are important to them
32:42 - Following the system
35:36 - What are some challenges he's faced?
41:33 - What are the challenges he sees MSPs facing?
54:08 - MSP Titan Questions

👉 Connect with Damien and Dan:
Damien - https://www.linkedin.com/in/dstevens
Dan - https://www.linkedin.com/in/danshapero/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Co-managed backups: daily checks, immutable storage, full quarterly DRaaS testing — all done for you ►► https://bit.ly/3X1L8ED

Would you call your MSP a “family”? Sumeet Sabharwal wouldn’t—and his brutal honesty helped him grow Netgain Technology into one of the top 11 MSPs in North America.

In this episode, Damian talks with Sumeet, CEO of Netgain Technology, about what it takes to scale a PE-backed MSP with real heart and high standards. From radically reshaping company culture to building a full SOC in-house, Sumeet shares lessons in leadership, focus, and execution that any growth-minded MSP needs to hear. Discover how Netgain grew its verticals by up to 36% and why talent, clarity, and accountability matter more than ever.

Chapters:
0:00 - Intro
2:18 - Sumeet joining Netgain as CEO backed by PE
11:33 - Brining in changes
24:07 - As a business, you aren't a family & handling a new team
37:28 - Building in their SOC
46:00 - What Sumeet attributes their growth to
48:30 - MSP Titan Questions
59:00 - What Netgain is doing with AI and why you should start now

Connect with Sumeet and Damien:
Damien: https://www.linkedin.com/in/dstevens
Sumeet: https://www.linkedin.com/in/ssabharwal/

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g