In this beautifully open and heartfelt conversation, Claire Boscq is joined by Jo Ferbrache, transformational coach and founder of Real Self Discovery. Jo shares her inspiring journey from fearing public speaking to becoming a passionate advocate for emotional resilience and employee wellbeing.

Together, they explore how simple micro-tools, like breathwork and body awareness, can transform how we feel, lead, and connect with others—especially in the workplace. Jo explains why so many people are “pouring from an empty glass,” how our fight-flight-freeze responses impact team dynamics, and why leaders must lead by example by embracing vulnerability and prioritising their own self-care.

In this episode, you’ll discover:

• Why your breath could be your biggest leadership tool

• The power of emotional safety in unlocking team potential

• Jo’s unique holistic approach—tailored to individual needs

• How leaders can model wellbeing by working through their own inner critics

• Why creating space to feel, heal and connect is the new workplace superpower

Jo’s honesty and vulnerability are contagious—reminding us all that when we feel good, we show up better… and when we show up better, we shine.

#ShineOnCX #EmployeeWellbeing #EmployeeExperience #WellbeingAtWork #JoFerbrache #RealSelfDiscovery #transformationalcoach-----------

FOLLOW JO

🌐 Website: Real Self Discovery⁠🔗 LinkedIn:⁠ https://www.linkedin.com/in/joferbrache/

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FOLLOW CLAIRE⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

🌐 Website: ⁠⁠⁠https://claireboscq.com/⁠⁠⁠⁠⁠⁠

🔗 YouTube Subscribe: ⁠⁠⁠⁠⁠https://www.youtube.com/c/claireboscq/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

🔗 LinkedIn: ⁠⁠⁠⁠⁠⁠https://www.linkedin.com/in/claireboscq/⁠⁠⁠⁠⁠⁠⁠

🔗 Facebook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.facebook.com/claireboscqkeynotespeaker⁠⁠

🔗 Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/claireboscq/⁠

Welcome to the Shine on CX Show, where bold thinking meets powerful customer and employee experiences. In this episode, Claire Boscq is joined by bestselling author and international keynote speaker Douglas Kruger, who believes that excellence isn’t just a competitive edge—it’s a moral obligation.

Douglas shares insights from his upcoming book Beating Down Your Door, arguing that a “good enough” mindset isn’t just lazy—it’s a disservice to your customers, your team, and the future of your business. His passion for becoming the best shines through in a powerful conversation that will challenge you to raise your game.

In this episode, you’ll discover:

• Why striving for excellence is more than a business goal, it’s a responsibility

• What makes ‘good enough’ a mindset that holds back customer eXperience

• The direct connection between world-class CX and leadership mindset

• The upcoming Speaker Factor which will start in Jersey on 1st July.

Tune in if you’re ready to stop settling and start standing out, this episode will inspire you to lead with purpose and power.

#ShineOnCX #CustomerExperience #KeynoteSpeaker #DouglasKruger #beatingdownyourdoor #customerloyalty

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FOLLOW DOUGLAS

🌐 Website:⁠ https://www.douglaskruger.com/

🔗 LinkedIn:⁠ https://www.linkedin.com/in/douglaskrugerspeaker/

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FOLLOW CLAIRE⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

🌐 Website: ⁠⁠https://claireboscq.com/⁠⁠⁠⁠⁠

🔗 YouTube Subscribe: ⁠⁠⁠⁠https://www.youtube.com/c/claireboscq/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

🔗 LinkedIn: ⁠⁠⁠⁠⁠https://www.linkedin.com/in/claireboscq/⁠⁠⁠⁠⁠⁠

🔗 Facebook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.facebook.com/claireboscqkeynotespeaker⁠

🔗 Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/claireboscq/⁠

What makes customer eXperience truly memorable?

In this high-energy episode, Claire is joined by global CX expert and speaker Nienke Bloem — aka “the CX lady in the blue dress” — for a fabulous conversation on all things customer transformation, leadership, and storytelling.

💙 Nienke shares:

• How she moved from corporate to CX entrepreneurship

• Why leaders need a clear, simple CX strategy (aka your CX story!)

• The importance of emotional connection and memorable moments

• The CX Game she created to drive engagement and learning

• Her newest book is coming soon, real CX formula watch out!

This one’s a mix of wisdom, laughter, and brilliant CX ideas you can put into action straight away.

🔵 Whether you’re on an island like Jersey or leading teams across the globe — Nienke will leave you inspired to create customer experiences that shine.

🎧 Tune in and learn how emotional intention can help your customer experience truly shine.

#ShineOnCX #CustomerExperience #CXLeadership #CXGame #ValuesDrivenCX #HumanConnection #ExperienceDesign

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FOLLOW NIENKE

🌐 Website: ⁠https://www.nienkebloem.nl/en/

The CX Game: https://www.nienkebloem.nl/en/cx-game/ ⁠

🔗 LinkedIn: https://www.linkedin.com/in/nienkebloem/

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FOLLOW CLAIRE⁠⁠⁠⁠⁠⁠⁠⁠

🌐 Website: ⁠https://claireboscq.com/⁠⁠⁠⁠

🔗 YouTube Subscribe: ⁠⁠⁠https://www.youtube.com/c/claireboscq/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

🔗 LinkedIn: ⁠⁠⁠⁠https://www.linkedin.com/in/claireboscq/⁠⁠⁠⁠⁠

🔗 Facebook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.facebook.com/claireboscqkeynotespeaker

🔗 Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/claireboscq/