Renée Chaplin, VP of APAC at Constant Contact, interviews Amanda Stevens, Consumer Futurist and Marketing Expert.

In this episode:

• Why customer experience is a game-changer for small business

• Where to start: Easy ways to introduce CX into your business today

• How AI is reshaping customer expectations (and how to stay ahead)

• Tips for getting your team on board with delivering standout service

• CX success stories and lessons from Amanda’s latest book

• Why milestone marketing and partnerships are key to long-term loyalty

Learn more: https://www.constantcontact.com/au

Renée Chaplin, VP of APAC at Constant Contact, interviews Dominique Lamb, Queensland Small Business Commissioner.

In this episode:
-How the Queensland Small Business Commissioner (QSBC) supports small and family businesses
-The top challenges facing small businesses right now, from financial stress to marketing struggles
-Actionable strategies for managing cash flow, identifying your target audience, and driving sustainable growth
-Why investing in your people is key to long-term success
-Dominique’s insights on business planning, resilience, and creating exceptional customer experiences

Learn more: https://www.constantcontact.com/au

Renée Chaplin, VP of APAC at Constant Contact, interviews Jason Gehrke, Director of the Franchise Advisory Centre.

In this episode:
-What the recent changes to Australia’s Franchising Code of Conduct mean for the industry
-How these updates impact both new and existing franchisees
-Franchise marketing and customer service strategies that actually move the needle
-How smart use of data can drive franchise growth and better decision-making
-Tips for attracting quality franchise candidates — and building long-term relationships
-Stories from Jason's 30+ years’ experience in the franchise sector and what fuels his passion for franchising and supporting others in the space

Learn more: https://www.constantcontact.com/au