In this episode of the Targeting AI podcast, Shaun Sutner and Esther Ajao interview Alan Trefler, founder and CEO of Pegasystems, discussing the evolution of AI technology, particularly generative AI, and its integration into business processes. Trefler shares insights on the differences between design time and runtime applications of AI, the importance of workflow engines, and the challenges of AI safety and reliability. He emphasizes the need for collaboration between AI and human expertise, and outlines Pegasystems' roadmap for effectively using AI in business process automation and legacy transformation.

Featuring: Alan Trefler, founder and CEO, Pegasystems.

In today's episode, we cover how:

• GenAI has significantly advanced Pegasystems' offerings.
• GenAI coaches differ from traditional generative AI assistants by focusing on design time.
• Design time is crucial for ensuring reliable AI outcomes in business settings.
• GenAI can enhance business process automation by streamlining workflows.

References:

• Pegasystems expands agentic AI for business automation | TechTarget
• Pegasystems expands generative AI in CX, BPA cloud platform | TechTarget
• Pegasystems unveils AI assistant for knowledge management | TechTarget
• CRM and BPM vendor Pegasystems adds new AI features | TechTarget

To learn more about AI and Pegasystems, check out Informa TechTarget news sites, including SearchCustomerExperience and SeachEnterpriseAI

To watch video clips from our podcast, subscribe to our YouTube channel, @EyeonTech.

Nvidia's hardware strategies are powering AI technologies. Recently, networking has become the critical backbone of modern AI systems. In today’s episode, Kevin Deierling provides practical insights for enterprises looking to implement AI technologies effectively. Deierling contrasts traditional data centers with the emerging concept of AI factories, revealing how these specialized environments are reshaping enterprise computing.

Featuring: Kevin Deierling, senior vice president of networking, Nvidia.

In today's episode, we cover:

• Nvidia hardware and software approach
• AI factories and data centers
• Agentic AI and the shift toward complex reasoning

and more.

To learn more about AI and Nvidia, check out SearchEnterprise AI.

To watch video clips from our podcast, subscribe to our YouTube channel, @EyeonTech.

References:

• Nvidia AI platform for cloud GPU providers widens supply
• Nvidia, AMD and others tout partnership with Saudi Arabia
• Nvidia aims at agents, physical AI with reasoning models

Generative AI has led to many fears about the workforce. However, for work management platform vendor Asana, GenAI and agentic AI can be effective tools in the workforce. Instead of replacing humans, AI technology can work alongside humans. Despite the potential for collaboration, not all tasks require the use of AI technology.

Featuring: Saket Srivastava, CIO of work management platform, Asana.

In today's episode, we cover:

• The collaboration between AI technology and humans
• Employees need training and support in AI
• How GenAI can significantly improve project management tasks

and more.

To learn more about AI and Asana, check out SearchEnterpriseAI.

To watch video clips from our podcast, subscribe to our YouTube channel, @EyeonTech.

References:

• Project management vendor Asana brings AI to Work Graph
• 6 of the top change management applications
• Connected workspace apps improve collaboration management