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In this episode, Dr. Robbie Woelkers talks with clinic owner Jim Floyd about how switching from 60-minute to 45-minute appointments led to record profits while maintaining quality one-on-one care. Jim shares his journey of making this difficult decision, how he communicated the change to his team, and the impressive financial results that followed.

• 0:00 - Introduction and background
• 1:49 - Recent profit margin and revenue records
• 3:16 - The critical decision to change appointment lengths
• 4:58 - Maintaining one-on-one care while improving profitability
• 7:14 - How to manage team resistance to change
• 11:24 - Impact on utilization rates and cancellations
• 14:54 - Why 45-minute vs. 40-minute appointments
• 18:28 - Staff recruitment strategy for growth
• 25:16 - Current business constraints and challenges
• 30:52 - Why Jim takes PT students and interviews them
• 42:48 - Work-life harmony instead of work-life balance
• 49:46 - Building a support system as an owner

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Schedule your Game Plan Call here: https://rehabceos.com/contact

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How can mastering the art of asking the right questions transform your clinic's patient interactions and satisfaction rates?

What simple communication tool can drastically improve your team's performance and patient engagement almost immediately?

Dr. Joey Allbritton of Rehab CEOs as he dives into the importance of effective communication within physical therapy clinics, emphasizing the impact of clarity and confidence in front office interactions and provider evaluations. By examining the underlying reasons behind symptoms, such as shoulder pain affecting sleep, Joey demonstrates how these insights can transform client engagement and sales. Utilizing call recordings and role-playing, clinics can improve their communication skills, leading to higher patient satisfaction and retention.

Episode Timestamp:

[00:00] Understanding the Impact of Shoulder Pain

[00:41] The Importance of Asking the Right Questions

[01:45] Identifying and Addressing Communication Issues

[02:05] Introduction to Rehab CEOs and Video Overview

[02:23] Improving Front Office Communication

[04:19] The Role of Call Recording in Enhancing Performance

[04:59] Providing Effective Feedback and Role Playing

[09:43] Strategies for Providers to Improve Patient Interaction

Stay updated with the latest episodes by subscribing to our podcast and if you want more free training like this one join our community https://rehabceos.com/psa

Thank you for joining us on this episode of the Levels podcast. Your time and attention are greatly appreciated. Tune in next time for more valuable insights and stories from the world of entrepreneurship.

How can physical therapists effectively manage the challenges of expanding their practice while maintaining high-quality patient care?

How can physical therapists avoid the common pitfall of over-promising results to patients?

Join Dr. Robbie Woelkers from Rehab CEOs talks to Ben Carlson, owner of Carlson Pro Care, about his experiences in transforming his family's physical therapy business. Ben discusses his transition from working in film and startups to taking over and modernizing a 40-year-old family business. Key topics include the differences in pace between film and healthcare, the importance of innovation and questioning traditional practices, and strategies for recruitment and clinic expansion. Ben shares his insights on leveraging AI, creating a strong business culture, and navigating the supply and demand challenges in physical therapy. The conversation also delves into Ben's personal growth as a leader, the role of aesthetics in healthcare, and building a sustainable model for the future.

Episode Timestamp:

[00:00] Introduction: Setting the Stage for Effective Patient Transition

[00:19] Choosing the Right Strategy and Coach

[00:54] Tackling Sales Objections in Therapy

[01:33] Introduction to Dr. Joey Albert and Rehab CEOs

[01:58] Understanding and Addressing Patient Beliefs

[02:52] Customizing Approaches to Meet Individual Needs

[03:22] Directly Addressing and Alleviating Patient Concerns

[04:25] Exploring Dynamic Pillars and Unique Selling Points

[05:52] Strategies for Overcoming Resistance to Change

[08:24] Final Tips and Invitation to Join Our Community for Tailored Coaching and Mentorship

Stay updated with the latest episodes by subscribing to our podcast and if you want more free training like this one join our community https://rehabceos.com/psa

Thank you for joining us on this episode of the Levels podcast. Your time and attention are greatly appreciated. Tune in next time for more valuable insights and stories from the world of entrepreneurship.