Chris Holloway of Greatwell Homes joins us this week to discuss TSMs, complaints and accuracy.

Are the TSM scores accurate? What constitutes a good service score? And how can we improve this all through collaboration?

This week’s Social Housing Round Table featured Jo Leckie and Clare Paterson, who returned to the Round Table to share findings from their benchmarking survey on Knowledge and Information Management (KIM) in the housing sector.

The session unpacked why 'good data' isn’t always the right data, and why tenants’ voices must be given equal weight alongside performance indicators and system outputs. With nearly 70 attendees from across the sector, the discussion highlighted the need to break down silos, rebuild trust and rethink how and why we collect the information we do.

Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

This week’s Social Housing Round Table welcomed Dr. Eve Blezard from the Chartered Institute of Housing for an important discussion on the implementation of Awaab’s Law.

Eve outlined what housing providers can expect as the sector moves from consultation to delivery, the moral imperative driving change and the operational and financial hurdles providers must overcome.

The conversation didn't shy away from the realities: balancing regulation with real world challenges, ensuring tenant safety and the urgent need for better communication across organisations.

Essential listening for anyone committed to raising housing standards and doing right by tenants.

Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.