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In this episode of Workday Gold, I’m joined by longtime friend and Workday veteran Joe Jackson. Joe brings over 16 years of experience across the Workday ecosystem—serving as both a customer and a consultant. We reflect on our first Workday implementation project together at Wycliffe nearly a decade ago and dig into how those early experiences shaped our careers. From navigating go-live without a public date to solving for complex organization needs before Extend even existed, it’s a walk down memory lane packed with insights.

But this isn’t just about history. Joe shares what it’s really like to juggle multiple clients as a consultant, the reality of being measured by utilization, and the pros and cons of management roles.

Whether you’re considering a move to consulting or trying to decide if leadership is your next step, this episode is filled with hard-earned wisdom, practical career advice, and a few good laughs.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Joe Jackson, you can find him on LinkedIn:

https://www.linkedin.com/in/joe-jackson-2262212/

In this episode of Workday Goal, host Keith Bitikofer and guest Christian Delcid tackle the journey from Workday analyst to manager. They explore practical strategies for developing leadership skills before a management position opens, including volunteering for coordination roles, practicing effective delegation, and finding leadership opportunities outside the workplace. Keith shares what qualities he looks for in potential managers and why raising your hand when others won't is a crucial indicator of leadership potential.

Beyond tactics, they dive into the realities of management—from having difficult conversations to handling confidential information—and discuss how to determine if a management path aligns with your strengths and goals.

This conversation offers valuable insights for Workday professionals considering their next career move. It emphasizes that true leadership isn't about titles but impact and that the most successful transitions happen when individuals are already demonstrating leadership in their current roles.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

In this episode of Workday Gold, hosts Keith Bitikofer and Christian Delcid tackle the transformative impact of AI on Workday professionals. They share practical examples of how they're using tools like ChatGPT, Claude, Gemini, and Copilot to revolutionize their daily work, from meeting preparation to request categorization and document creation. Through candid discussion, they reveal how different AI platforms produce dramatically different results and why "AI first" thinking is essential for career survival in 2025.

Beyond just tool recommendations, Keith and Christian explore the deeper implications for Workday analysts' career paths, including the crucial "translator" role between technology and business needs. They address the concept of the "super worker" and why waiting for formal training or company directives is a dangerous career strategy. The episode concludes with Christian's powerful reframing of AI adoption: not as a threat, but as an opportunity to focus on "doing the things that only I can do" for organizations.

Resources Mentioned:

• Josh Bershyn's research on "The Rise of the Super Worker"
  https://joshbersin.com/
• Mando (Workday documentation AI tool) - Check out Christian's separate podcast episode on this!
  https://www.mando.work/
• Major AI platforms: ChatGPT, Claude, Google Gemini, and Microsoft Copilot

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

In this episode of Workday Gold, Keith and Christian explore Chapter 14 of "Workday Gold Software Support Edition", Growth Opportunities. They discuss the importance of self-awareness in preventing burnout, understanding your "why" for supporting Workday, and embracing continuous learning in a rapidly evolving ecosystem. Keith shares personal experiences and coaching insights about the challenging transition from being an individual contributor to a manager, emphasizing the need to shift from a tactical to a strategic mindset.

The conversation highlights essential leadership principles, including protecting your team while maintaining accountability, and concludes with practical advice about reframing your mindset from "have to" to "get to." This final chapter's discussion completes their journey through the book and sets the stage for future episodes that explore AI's impact on Workday and other topics requested by listeners.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

In this episode, Keith Bitikofer interviews Jeff Livingston, a nonprofit Systems Management Director, about his military career transition and the contrasting governance in these sectors. They discuss the challenges of managing a shared Workday system for multiple nonprofits, the importance of stakeholder engagement in governance, and the establishment of empowering governance structures.

The conversation highlights the significance of collaboration, transparent communication with HR leaders, project management transparency, and managing expectations during system adoption. Jeff shares his team's methodology, emphasizing the balance between adaptability and accountability in governance.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Jeff Livingston, you can find him on LinkedIn:

https://www.linkedin.com/in/jeffrey-livingston-74672a7b/

In this episode of Workday Gold, Keith Bitikofer and Christian Delcid explore various sayings and phrases that resonate within the Workday ecosystem. They discuss the importance of focusing on manageable steps, the challenges of user expectations, and the significance of data integrity. The conversation emphasizes the need for effective communication, collaboration across departments, and the necessity of clear documentation in business processes. Through their insights, they offer valuable takeaways for both Workday administrators and users.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

In this episode of Workday Gold, Keith Bitikofer and Christian Delcid explore various sayings and concepts related to Workday software support. They discuss the importance of job profiles, the challenges of configuring Workday, and the value of community in problem-solving. The conversation also touches on metrics like turnover, the unknowns in Workday support, and the necessity of taking action despite uncertainties. The hosts emphasize the importance of understanding real processes and the myth of Workday experts, concluding with a call to action for listeners to engage with the community.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

In this episode of Workday Gold, Keith Bitikofer shares his personal journey with AI tools and their potential impact on Workday and consulting. He discusses the evolution of his content creation process, the exploration of new AI technologies, and innovative uses of AI in learning and productivity. Keith emphasizes the importance of engaging with the AI tools and invites listeners to share their experiences and insights.

Here are a couple of tools that he mentions and that he has been experimenting with:

• Sesame.com: Go to the website and click “Demo.” Then, select Maya or Miles to have a life-like conversation with AI.
• Google’s NotebookLM:

Check out this 30-minute video of examples by Tiago Forte called

“NotebookLM will change the way you learn- Here’s Why!”

Pro Tip: If you aren’t using the paid versions of the chat tool of your choice, I encourage you to upgrade. In my testing, there is a huge difference!

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/