Career Services

45 Days to Hired cuts through the typical “good advice” from well-meaning friends and co-workers in favor of a systematic and disciplined approach that delivers rapid results, with three simple steps. 45 Days to Hired draws on common themes of our digital lifestyles that can be adapted to the rapid job search.

This Amazon #1 Best Seller delivers proven strategies to revolutionize your hiring process and build a team that’s engaged, high-performing, and here to stay. Whether you’re an HR leader, recruiter, consultant, or business owner, this book equips you with the tools to hire smarter and faster.

The revised standard for Service Management, ISO/IEC 20000-1:2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery, and improvement of a Service Management System, which is the coordinated set of policies, processes, organizational structure, and people to manage services. This book provides and overview of this revised standard for service management.

Reimagine your future, adjust your efforts, jump into action and work for just ten more years before doing what the hell you want! Building a business can be confusing. Entrepreneurs aren't sure whether to keep control or delegate and automate, say yes or say no, work all hours or prioritise work-life balance. They take advice from all directions and wind up feeling overwhelmed and overworked without a finish line in sight.

Companies that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. The companies that embrace a "more is more" philosophy work harder and go further to ensure that their customers have a positive experience.

Featuring instructional case studies from companies including Panasonic, Hilton, Merck, and Honeywell, this evidence-based book provides listeners with a proven methodology for driving success before, during, and after every sale. Embracing the entire customer life cycle, Beyond the Sales Process reveals twelve essential strategies including: Study your customer. Give them compelling reasons to engage. Build a vision for them of their own success....

Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up.

Whether you are a business owner or an employee deeply invested in delivering on your organization’s brand promise, the most powerful way to fulfill that promise begins with becoming aligned with who you really are. The Power of Promise teaches you how to understand, declare, map, train, and deliver exactly what you’ve promised your customers, which enhance your bottom line, meet and exceed the expectations of your customers, and improve the work experience for you and your staff.

As advisors, we want open and honest relationships with our clients. We also want a sense of purpose in our work that comes from serving, not selling. Yet somehow, serving others turns into pushing products that drive profits. Left unchecked, this tension forces us to become salespeople and destroys the trust we’ve built with our clients. There must be a way advisors can do good and do well…right? There is, and in Aloha Financial Advising, Stephen Kagawa shares the better approach to advising you’ve been seeking.

Ever wanted to try generating passive income through affiliate marketing but don't know how? Understanding Affiliate Marketing is a book that provides you with the basics along with the tips and tricks of using affiliate marketing for your website, products, or services. This handy book will help you generate money from the Internet using affiliate links. It also helps you fully understand what to expect and what not to expect when you go into this type of business.

For over ten years, author Sherwette has been researching, practicing, and deliberately learning one of her favorite subjects, Consumer Behavior and Psychology. In this book, she shares the best methodologies she has found and worked with—just for you! If you truly want to craft a product or service your customers will be raving about, then this book will help you gain a better understanding of your customers and create products that will be so spot-on that once they know about them, they will scream, “Here, take my money!”

Gain the tools you need to provide excellent customer service. You will find within easy-to-understand and simple-to-apply techniques for improving your customer's experience.

Livre audio incontournable du Père du Marketing moderne ! Découvrez « Marketing 5.0 : La technologie au service de l'humanité » qui repousse les frontières du marketing traditionnel. Dans cet ouvrage novateur, Philip Kotler et ses coauteurs explorent comment les avancées technologiques peuvent être mises au service de l'humain et transformer la pratique marketing. Aujourd’hui, cinq générations vivent ensemble sur la Terre, mais avec la montée en puissance des générations Z et Alpha, il est temps pour le marketing d’évoluer encore une fois. C’est l’heure du Marketing 5.0 axé sur la technologie.

Could you use a little extra cash? Would you like to make some money to get a little ahead, pay a few bills, go on a little vacation or just get some breathing room in your finances? Does the idea of working from home in your pajamas sound like the ideal situation? Would you like to avoid that long commute to work or just be closer to your family? Build a second income, or even work full time, selling products and services on the Internet!

Do you want to enter the fast-paced and growing courier industry? How to Start a Courier Business is your ultimate guide to launching, managing, and scaling a successful courier service.

Feast or famine, boom or bust - it's a pattern that too many sales organizations regard as a necessary evil. And that's plain wrong. If you want a long-term career, you need to get off the roller-coaster of inconsistent results. Instead of frantic scrambles to meet quotas, you can create a strong year-round record of closed sales, repeat customers, and increasing referrals, all while you build a growing prospect list.

This book will not only change the way you look at your business, it will change how you look at yourself. In Build, Donnie Shelton explores the winning strategies that he and other business owners have implemented to achieve success. Build is a proven system that will guide you through the process of assembling a winning team, asking yourself the right questions, and focusing on the important aspects of running a successful business.

The old cliché is that smart companies underpromise and overdeliver. But in today's crowded market, underpromising is a ticket to oblivion. Rick Barrera shows how to make sure that every point of contact between your company and its customers is well executed and fulfills an over-the-top brand promise to drive word of mouth and rapid growth.

Il marketing relazionale è un campo fondamentale del marketing che ha come obiettivo la creazione, lo sviluppo, il mantenimento e il miglioramento delle relazioni tra azienda e consumatore. Le strategie del marketing relazionale sono basate sulla centralità del cliente, con il quale l'impresa deve stabilire relazioni durature, tenendo in considerazione i valori dell'individuo/ cliente, la società e l'ambiente culturale in cui l'azienda è attiva e in cui il cliente vive.

True success in the business of sales starts not with the desire to sell, but rather the desire to serve. The business of sales is about empathy, learning, understanding, and ultimately bringing unequaled value to a relationship. Clancy Clark realized that applying these principles could complement any sales method to greatly improve results and build a career that fulfills him, one that is a calling rather than a job. Learn his story and how it can benefit your own career in sales.