Performance Management Leadership

We need trusting, customer-supplier relationships now more than ever. Technology allows us to understand customers far better at a data level and gives us myriad new ways to communicate. But this explosion of data and technology also creates noise; noise we have to cut through to find trust. Trust. It sits at the heart of all strong relationships. It is no less so in customer relationships. And without trust, the sales process becomes transactional. The dynamics of a technology-based, fast-paced, commercially oriented world cause many salespeople to fall into the transactional-selling trap....

For a decade, Areva Martin has used the media to build a huge platform that expanded the influence and power of her brand exponentially. Media appearances on Dr. Phil, Anderson Cooper 360, The Doctors, CNN, MSNBC, FOX, and more have virtually eliminated the need of a marketing budget for her thriving law firm and nonprofit organization while securing her place as one of America's most sought after thought leaders.

Virtuous leaders, virtue-grounded teams, and virtue-led organizations inspire performance. The Virtue Proposition explains how. Sig Berg, founder of the Severn Leadership Group, explains what’s missing from traditional leadership, with its emphasis on the rules and rituals of boardrooms and c-suites, and from iconoclastic leadership, which urges you to move fast and break things. Neither of these embrace virtues, and neither has, nor ever will, deliver consistent superior results.

Change-Friendly Leadership: How to Transform Good Intentions into Great Performance is a simple affirmation that successful organizational change involves - requires, in fact - the active, willful participation of the people affected by the change. In the change approach prescribed here, the friendly factor is not just a play on words; it is the very foundation for effectively engaging people's heads, hearts, and hopes.

High performing organizations see better results than their contemporaries and have more satisfied employees. This book clarifies this unique point in history where key technologies like AI, collaboration platforms, and low code development have converged to transform project and work management and provides practical strategies for seizing this moment to become a higher performing organization with happier people. In the ever-evolving landscape of business and technology, project management stands as a critical pillar, orchestrating the rhythm of progress and innovation.

Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up.

Are your people excited to come to work? Are they passionate about your team's purpose? In Engaging the Hearts and Minds of All Your Employees, leadership expert Lee J. Colan reveals the necessary steps to inspire and engage everyone on your team. By fully engaging your employees, you'll ignite stellar team performance and customer service.

As successful CEOs devote their time and energy to growing their companies in a fast-paced world of global trade, high technology, and fierce competition, the how of business—also known as organizational culture—can be neglected. The repercussions include losing your most talented people, damaging your reputation, and wreaking havoc on company growth. Through the use of real-life examples and client conversations, organizational psychologist and master coach Dr. Shahrzad Nooravi shares three models for driving a strong culture.

"Unleash the power of collaboration with 'Building Strong Collaborative Teams in Project Management.' Tailored for project managers seeking excellence, this book is a roadmap to cultivating high-performance teams that drive project success. Delving into the art and science of teamwork, it offers actionable insights into fostering synergy, communication, and cohesion among team members. From establishing a collaborative culture to leveraging diverse strengths, each chapter is a strategic guide to overcoming challenges and maximizing team potential. Real-world examples illuminate proven ...

16X Best-Selling & Award-Winning Author and Podcaster; Leadership, HR, Innovation, Future of Work, Diversity and Inclusion, and Workplace Culture Global Thought Leader; Chair/Professor of Organizational Leadership; Change/OD/HR/Social Impact Consultant; Ranked in the top 20 of global researchers in the following topic areas - "Future of Work," "Global Leadership," "Organizational Development, "Public Service Motivation," and "Social Impact" (Google Scholar); ScholarGPS has ranked him the #18 scholar in the world for job satisfaction research. In his latest work, Building High-Performing ...

In the newly revised second edition of Hostage at the Table: How Leaders Can Overcome Conflict, Influence Others and Raise Performance, clinical psychologist, distinguished leadership professor, and veteran hostage negotiator George Kohlrieser comes together with his son Andrew Kohlrieser, an experienced leadership, negotiation, and conflict resolution consultant, to deliver another incisive and practical discussion of how to use the proven psychological techniques used in hostage negotiations to enhance your leadership skills both professionally and personally.

Many companies try to save money and underestimate the importance of project management. You know better than anyone else that project management is more than just quickly briefing your team during work. Even startups with small budgets invest in a project manager (PM) because it's no longer a secret that a skilled project manager can save companies 28 times more money since their output is more reliable.

In Performance Dashboards (Second Edition), author Wayne Eckerson explains what dashboards are, where they can be used, and why they are important for measuring and managing performance. As Director of Research for The Data Warehousing Institute, a worldwide association of business intelligence professionals, Eckerson interviewed dozens of organizations that have built various types of performance dashboards in different industries and lines of business.

Executive Toughness takes you through the steps of making these critical behaviors part of your everyday routine. Practice your accountability, focus, and optimism, and you'll be on the path to attaining your goals; make them part of your mental “DNA", and there will be no turning back - ever. A complete regimen from a leading expert on developing the mindset for attaining goals, Executive Toughness is your workout for ultimate success in your career and in your life.

There is greatness in all of us. The power to reach our full potential, regardless of our position or profession, is waiting to be unlocked. It just takes a clear path."The biggest obstacle - and opportunity, in performance isn’t knowing what to do; it’s about doing what we know.” says best-selling author and performance expert Alan Fine. “And what keeps us from doing what we know is interference. Identifying and reducing interference is necessary in order to capitalize on the skills, talents, and knowledge that already exist in each of us.”

Many leaders miss out on their teams’ full potential because navigating the complex and ever-changing business landscape is more and more challenging. Traditional leadership models often fail to address the intricate interplay of organizational intentions, external factors, and internal dynamics resulting in subpar performance and disengaged teams. As a result, executives find themselves ill equipped to set their organization and leaders up for success in an increasingly complex world.

Better executive health drives business performance and a stronger society. For the experienced manager as well as manager in training, business school professor, and executive coach; Steven P. MacGregor helps you leverage this truth in your life and your business. MacGregor shares breakthrough insights and techniques he's honed through seven years of pioneering the world-renowned Sustaining Executive Performance (SEP) program and working with thousands of top executives worldwide.

The US military in general, and its many elite organizations in particular, possesses a culture of high performance. Courage to Execute outlines the six basic principles that operate at the foundation of high performance, which include leadership, organization, communication, knowledge, experience, and discipline, known together as LOCKED. When all are practiced effectively, teamwork emerges. But the most elusive quality that's at the heart of all elite military teams, the element that organizations and businesses desire to perform more efficiently and effectively, is trust.

We live in a new world where work and life are blended as opposed to balanced, and feelings of financial security and entitlement are a thing of the past. Job satisfaction is at a record low, a crisis with far-reaching impact. For businesses, a disengaged workforce means lower levels of productivity and service, and ultimately lower growth and profits. For individuals, our emotions at work spill over to the other areas of our lives and take a toll on our health and relationships.

Michael Jordan was undoubtedly the greatest basketball player of all time, unless of course you are a Lebron James fan. Despite his incredible success as a player, Jordan could not have won 6 championships on his own. The championships, which made him a true idol were part of a team effort. Just like in sports, high-performance teams are crucial to the success of any business. Whether you’re a large or mid-size firm, if your teams aren’t performing at an optimum level, you’re losing at least some of your return on investment. Think about it.