Practice Management

In 27 inspiring and insightful essays, this audiobook celebrates the wisdom of some of the most recognized thought leaders of our day, who share their unique visions of leadership for the future. Our post-9/11 world presents new and unexpected challenges for present and future leaders, and the articles in this audiobook reaffirm, reconsider, and expand on the basic principles and values of leadership as they apply to emerging and unforeseen challenges, opportunities, and trends.

"false hustle": Transforming Customer Experience from Illusion to Impact In the high-stakes world of modern business, where customer loyalty is the linchpin of success, contact centers stand as the unsung heroes. Yet, despite their critical role, many centers unknowingly sabotage their efforts through a phenomenon known as "false hustle", the misguided pursuit of efficiency at the expense of genuine customer satisfaction. In false hustle, Tom Laird, CEO of Expivia and OttoQA, brings over three decades of industry expertise to light, offering a revolutionary approach to customer experience (...

What really works in BIG fundraising? The latest, greatest answer is … about 2000 years old. In 1 Timothy 6:17-19, Paul instructs Timothy on the ministry of major gifts fundraising. A deep-dive word study shows how these approaches match the latest experimental research and real-world best practices. Want to be a more effective, more confident, and more inspired major gifts fundraiser for your ministry? Read this and learn the practical, step-by-step process for real-world success taken straight from scripture!

Rather than running yourself into the ground and waiting until your next vacation to recharge, Getting Away invites you to make space in your everyday routine for self-care and deeper connection with others. With 75 easy-to-implement practices, this audiobook helps you to slow down despite the frenetic pace of the world around you.

The Business of Expertise, David’s previous book, set the stage by suggesting a narrow focus and then capitalizing on the patterns that emerge from repeated application of your expertise. This book builds on that work by suggesting how to craft a consulting practice with those insights.

In "Why Your Law Practice Sucks: Transforming Your Firm from Good to Great," former CTO Jim delves into his extensive experience transforming a major-player injury law firm in the NYC metro market. This book provides a comprehensive guide to modernizing your law practice, covering everything from improving client communication and leveraging technology to building a strong online presence and creating a robust referral network.Key Takeaways: Recognize and Address Common Issues: Identify unprofessional behavior, poor note-taking, and lack of accessibility services, and learn practical steps ...

Preeminent leadership scholar Linda Hill, along with former Pixar tech wizard Greg Brandeau, MIT researcher Emily Truelove, and Being the Boss coauthor Kent Lineback, found among leaders a widely shared, and mistaken, assumption: that a "good" leader in all other respects would also be an effective leader of innovation. The truth is, leading innovation takes a distinctive kind of leadership, one that unleashes and harnesses the "collective genius" of the people in the organization.

The job of a Chief Technical Officer is broad, ever-changing, and hard to define. Is the CTO an engineer, an architect, a people manager, or an executive? Turns out, in most cases, it’s all of the above—and even the most experienced “techies” often find themselves feeling underprepared for the human and logistical sides of this pivotal role.

Why would you want to buy a dental practice? Because you want to have an established income stream. In this concise guidebook, you’ll learn the basic math and business terms, along with how dental practice brokers and consultants think about the process, so you can make the best of your goals and dreams! According to author David Gandy, DDS, MBA, it’s not that complicated. Once you see the key metrics, there’s a cookbook methodology. The main takeaway will be determining how much money you’ll take home if you buy a particular practice. You want to compare your actual take-home pay ...

Introduction to ISO 9001 Management Review and Continuous Improvement is a comprehensive guide to understanding the core principles of ISO 9001 and the vital role of management reviews and continuous improvement in maintaining a robust Quality Management System (QMS). This book explores the key elements of ISO 9001, with a focus on integrating management reviews and fostering a culture of continuous improvement within organizations. It provides step-by-step guidance on how to conduct management reviews, implement corrective actions, and improve processes for long-term success. This resource...

We all go through hard times. We can experience moments when life feels like an uphill struggle, leading to unhappiness and stress. Perhaps we are feeling sad, anxious, or struggling to deal with something bigger, such as a bereavement, a loss, a painful ending or a broken heart. It is during these challenging times that we could do with some help with our thoughts and feelings.

Edward Lawler is one of the world's most eminent organizational scholars. In this new book he identifies a comprehensive and integrated set of talent management practices that fit today's rapidly evolving workplace.

A Practical Guide to ISO 22301 Documentation, Evidence & Certification Master the Compliance, Prove the Practice — Your Complete Toolkit for Passing Any ISO 22301 Audit with ConfidenceIntroduction: ISO 22301 is the international standard for Business Continuity Management Systems (BCMS), and mastering it is critical for organizations striving to maintain resilience in the face of potential disruptions. This comprehensive guide will lead you step-by-step through the processes of ISO 22301 documentation, evidence gathering, and certification. Whether you're preparing for your first audit or...

Dive into "The Operating Partner Playbook: A Comprehensive Guide to Total Value Creation in Private Equity" by Mohamad Chahine, a seasoned veteran in the realms of Private Equity (PE) and Venture Capital. This engaging guide takes you on a journey through the dynamic landscape of private equity, offering a perfect blend of informative insights and witty anecdotes that captivate not only industry players but also CEOs and aspiring entrepreneurs. Chahine, drawing from over two decades of global experience across four continents and 20 countries, unveils the intricate world of PE through a ...

The rewards of mindfulness practice are well proven: reduced stress, improved concentration, and an overall sense of well-being. But those benefits are just the beginning. Mindfulness in action - mindfulness applied throughout life - can help us work more effectively with life's challenges, expanding our appreciation and potential for creative engagement.

"The Corporate Mentor's Toolkit: Techniques and Strategies for Success" is the ultimate guide for managers and leaders who want to build a successful mentoring program within their organization. This book provides a comprehensive overview of the mentoring process, including identifying mentees, matching them with mentors, and establishing clear goals and expectations. It also provides various tools and techniques for fostering effective communication and building trust between mentors and mentees. With practical advice and real-world examples, this book equips readers with the knowledge and...

What is the best structure for a corporate management system? How to organize and advance, in a fluid way, a continuous business improvement? Are we just going to copy existing solutions or are we going to innovate our practice? In this book, I bring together new perspectives on the integration of Strategy, Tactics and Operations! Much more than just explaining OKRs (Objectives and Key Results) and KPIs (Key Performance Indicators)... Much more than theorizing process management (BPM, "Business Process Management"). Here is a real proposal to unite the best of two worlds: the strategic ...

Despite billions spent every year on personality profiling, sales training, motivational experts, coaches, and incentives, there's never been a proven formula for building a sales force of top performers. Finding such a "holy grail" of sales has been Derek Gatehouse's obsession for decades. To identify what makes a top-producing salesperson and why some sales teams have a high percentage of top producers, he interviewed more than 2,000 executives in many different industries.

The Blue Square Method is a philosophy and process for the enlightened fee-for-service professional who is striving to grow on their own terms. Panoramic success requires continual refinement and optimization both personally and professionally. This actionable playbook is designed to put you on a predictable trajectory and ensure you never plateau.

Peter T. Coleman, Morton Deutsch, and Eric C. Marcus present their classic guide to resolving conflict.