Professional Services

Thirty years ago, as a young man working at a facility for children with autism, Dale DiLeo was shown a tiny, hot, and smelly bedroom. Reserved for those least trusted by staff, this room was locked–from the outside–all night long. It was named after Raymond, the room’s perennial resident. Raymond’s Room makes a compelling case that people with disabilities are still locked away from the rest of society. They may not be housed in rooms like Raymond’s, but they are placed in facilities and programs run by a public monopoly unwilling to change. Using research, anecdotes, humor, and ...

With the increasing trend of adopting cloud technologies, IT departments, as IT service providers, are now virtualizing their environment to benefit from cloud promises. With this come challenges of how to adapt IT service management practices to preserve service levels and meet customer expectations and our commitments within the new environment. This paper explores how various ITSM processes can be applied to cloud IT environments, and what adjustments will need to be made to each process so that maximum benefit is gained from cloud offerings, while maintaining the business bottom line. ...

Les Gold has been in business since age 12, when he started selling used golf clubs from his dad’s basement. Now he owns Detroit’s biggest pawnshop, American Jewelry and Loan, and is the star of the hit reality TV show Hardcore Pawn. In this entertaining, honest book, Gold takes you inside some of his weirdest, wacki­est deals and steals. From the monkey his dad once took in to pawn to the deal Gold made for a stripper pole, he has no boundaries for what he considers to be part of his business - and neither should you.

For 17 days, the world watched and held its breath as the Wild Boar soccer team were trapped deep in a cave in Thailand. Marooned beyond flooded cave passages after unexpected rains, they were finally rescued, one by one, against almost impossible odds, by an international cave-diving team which included Australians Dr Richard Harris and Dr Craig Challen.

The Black Swan Planet crew gets back together for one final mission, with imperial proportions. Raka once again learns that a lot has changed in his absence. When Maven Blackheart quickly drags him into an international nuclear incident with China that nearly sparks World War III, they are forced to escape back to the Empire.

Steve Rangoussis has been there. He started his first career as a sales rep, learning the ropes and steadily climbing the sales ladder. Nearly 25 years later, Steve has served in just about every position in the sales hierarchy, uniquely qualifying him to demystify the sales world for sellers and non-sellers, alike. Sometimes, sales feels like alchemy. Sometimes, it feels like science. Sometimes, it feels like a foreign world, hard to penetrate and even harder to successfully navigate, with its particular jargon, professional pressures, and overall culture.

Horrifying, heartbreaking and eye-opening, these are the stories, the patients and the cases that have characterised a career spent behind bars. The no-holds-barred memoirs of a GP who went from working at a quiet suburban practice to treating the country’s most dangerous criminals - first in young offenders’ institutions, then at the notorious Wormwood Scrubs and finally at Europe’s largest women-only prison in Europe, Bronzefield.

My story is about how I went from a fun, energetic, athletic women to falling into society's trap of believing I was not enough just as I am. This story will give you a glimpse into why I decided to alter my body with plastic surgery, and the devastating effects I suffered from that decision.

In this paper, I will show how the Project Management Office (PMO) can be viewed as a service provider, and in turn how service management concepts can be applied on the PMO to provide its services to the intended customers. I draw from ITIL and other service management best practices, showing how this can be applied in implementing and providing the PMO services regardless of the specific industry of the projects being implemented by the organization that the PMO is servicing, whether IT projects or others. I will first discuss the PMO services, and creating a service catalog for the PMO. ...

Rick Bucher had a normal enough childhood, but his life has been extraordinary since. An adventure sports athlete, racer and instructor, Rick served as a firefighter/paramedic/rescue tech in Scottsdale, Arizona for 27 years. He answered over 16,000 calls for service.

Discover the power of empathy and transform your relationships, communities, and organizations with "Compassionate Connections," an essential guide to fostering compassion and understanding in a diverse world. This groundbreaking eBook uncovers the secrets to establishing meaningful connections and bridging the cultural divides that have separated us for far too long. Unlock your potential to become an empathetic leader and catalyst for social change with insightful chapters that delve into topics such as understanding empathy, overcoming implicit bias, nurturing compassionate partnerships,...

Transforming a B2B services business model to a more scalable, profitable, productized company can have many points of failure - but the biggest and most underserved is the cultural transformation required to support successful productization. The encore book from Eisha Armstrong and her team at Vecteris, Fearless tackles this frequent point of failure and dives deep on the change management required to build a Product-Friendly Culture. Building on the insights presented in Productize, Fearless details how shifting a business model from services to products requires a profound, fearless ...

Leading for Organisational Change is an intelligent and practical guide to the human side of merger integration and other organizational change. Building a clear sense of common purpose and then reinforcing it through storytelling can underpin the success of an integration or significant change program. Pulling together the best thinking from neuroscience, psychology, business, and her rich personal experience in 20 years of leading change projects in professional services organizations and other people-centered businesses, author Jennifer Emery presents a framework for change.

This beautifully written biography charts the life of Dr. Cynthia J. MacKay, a wife, a mother, a surgeon, and a lifelong activist campaigning against the cruel, painful, damaging invasive corrective eye surgery LASIK. It is written with modesty. It is engaging, witty, and sometimes painful to listen to as it describes the discrimination, smear campaigns, and brutal conduct of her peers and others who have tried to ruin her in their own act of self-preservation. Cynthia battles through it all, with dignity, determination, and an abundance of wit, humor and humility.

This thought-provoking and inspiring narrative uncovers the journey of a hidden pioneer whose ideas challenged the status quo and quietly shaped the future. Whether you're an entrepreneur, creative thinker, tech enthusiast, or lifelong learner, this audiobook will ignite your imagination and encourage you to see the world through the eyes of an unsung genius.

Compiled from hours of interviews drawn from the eponymous National Geographic documentary, this inspiring book from world-renowned infectious disease specialist Anthony Fauci shares the lessons that have shaped the celebrated doctor's life philosophy, offering an intimate view of one of the world's greatest medical minds as well as universal advice to live by.

The Life in the UK Test is hard - there's no denying that. In fact, data shows that more than 30% of people fail on their first time. We understand your reasons for staying in the UK - it's a tremendous country offering incredible opportunities for families, workers, and business owners. But your next hurdle is passing the Life in the UK Test. So, what can you do to improve your chances? Our comprehensive guide was created to guide you through passing the exam as fast & as easily as possible.

When should you rebrand your professional services firm, and how do you know if you’re ready? Bold Brand™ is a framework and best-practices approach to help professional services firms identify a niche, position themselves within that niche, and build a compelling brand. In this book, author Josh Miles walks you through a proven process that will show you how to find your niche, position the business, and develop a Bold Brand.

Are you ready to embark on the journey to become a U.S. Foreign Service Officer (FSO)? Preparing for the Foreign Service Officer Test (FSOT) can be an intimidating task, but with the right approach, resources, and strategies, you can confidently navigate the exam and move closer to your dream career in diplomacy. This comprehensive study guide provides everything you need to succeed in your FSOT preparation, offering valuable insights into every section of the test, from English expression and grammar to U. S. government, economics, and international affairs.

Ben Cheever was a senior editor for Reader’s Digest for 11 years and has published three novels. In 1995, however, his latest book proposal had been rejected, so he went looking for work. This is his wry account of the dozen jobs he held as an entry-level employee in the service sector. He gained a new respect for the millions of people who work long hours for low wages. Now that downsizing is a permanent part of the workplace, his observations provide a valuable perspective of how our jobs define who we are.