Professional Services

In this paper, I will show how the Project Management Office (PMO) can be viewed as a service provider, and in turn how service management concepts can be applied on the PMO to provide its services to the intended customers. I draw from ITIL and other service management best practices, showing how this can be applied in implementing and providing the PMO services regardless of the specific industry of the projects being implemented by the organization that the PMO is servicing, whether IT projects or others. I will first discuss the PMO services, and creating a service catalog for the PMO. ...

It is commonly believed that the work of a waiter consists of taking orders and carrying dishes properly. However, this book aims to give new meaning to the profession and show that the true value of a waiter lies in their ability to help us have a nice time while we recharge our energies.

Go to college or learn a trade? For Joey Snider, this common high-schooler’s dilemma was easily resolved. He was going strong as a teenage apprentice plumber. That is, until his parents packed him off to college. But Joey couldn't stay away for long, and after eight years becoming a master in his trade, he bought and built up his own plumbing and water treatment company into a multi-van, seven-figure business.

Horrifying, heartbreaking and eye-opening, these are the stories, the patients and the cases that have characterised a career spent behind bars. The no-holds-barred memoirs of a GP who went from working at a quiet suburban practice to treating the country’s most dangerous criminals - first in young offenders’ institutions, then at the notorious Wormwood Scrubs and finally at Europe’s largest women-only prison in Europe, Bronzefield.

CEO of Hint, Inc., and author Kara Goldin turned her unsweetened flavored water into one of the most successful beverage businesses of our time. As she started to achieve her goals, Kara found herself being called “fearless”, “confident” and even “unstoppable”, but nothing could be further from the truth. In Undaunted, she shares real stories about her own fears and doubts, the challenges she encountered and what she did to overcome them to eventually build a great business and a life she loves.

In the 1990s, Steve Farrell cofounded and led two high-growth technology companies based in Silicon Valley that were featured in the INC500 and spanned the United States and Europe. A New Universal Dream is the inspiring story of Steve's journey from the pursuit of wealth and traditional ideas of success toward a more fulfilling life of caring and service to others and to humanity. It's also the story of the potential each of us has for profound change.

This beautifully written biography charts the life of Dr. Cynthia J. MacKay, a wife, a mother, a surgeon, and a lifelong activist campaigning against the cruel, painful, damaging invasive corrective eye surgery LASIK. It is written with modesty. It is engaging, witty, and sometimes painful to listen to as it describes the discrimination, smear campaigns, and brutal conduct of her peers and others who have tried to ruin her in their own act of self-preservation. Cynthia battles through it all, with dignity, determination, and an abundance of wit, humor and humility.

Raka Varoule survived the events of Black Swan Planet and returns to Earth, but things have changed. What has happened to the people he knew and cared for, and is Marco still wearing assless chaps? Find out in Black Swan Antithesis.

Thirty years ago, as a young man working at a facility for children with autism, Dale DiLeo was shown a tiny, hot, and smelly bedroom. Reserved for those least trusted by staff, this room was locked–from the outside–all night long. It was named after Raymond, the room’s perennial resident. Raymond’s Room makes a compelling case that people with disabilities are still locked away from the rest of society. They may not be housed in rooms like Raymond’s, but they are placed in facilities and programs run by a public monopoly unwilling to change. Using research, anecdotes, humor, and ...

The Black Swan Planet crew gets back together for one final mission, with imperial proportions. Raka once again learns that a lot has changed in his absence. When Maven Blackheart quickly drags him into an international nuclear incident with China that nearly sparks World War III, they are forced to escape back to the Empire.

Chief Loren Culp stood up for the rights of citizens in the face of a statewide initiative to restrict gun rights that he believed went against his oath of office. Was it the right thing to do? Whether you are liberal or conservative, pro-gun or anti-gun, you will find the information provided in this book compelling. Many have said that police just need to enforce the law because they are law enforcement. Chief Culp says "that’s not true". Who is right? Get an inside look at why Culp chose to uphold the constitution and defend your right to bear arms.

The Gap is a vivid portrait of the lead-up to Christmas; an unflinching, no-holds-barred look at what happens after the triple-zero call is made - the drugs, nightclubs, brothels, drunk rich kids, billionaires, domestic disputes, the elderly, emergency births, even a kidnapping. Patients share their innermost feelings, and we witness their loneliness, their despair and their hopes.

Compiled from hours of interviews drawn from the eponymous National Geographic documentary, this inspiring book from world-renowned infectious disease specialist Anthony Fauci shares the lessons that have shaped the celebrated doctor's life philosophy, offering an intimate view of one of the world's greatest medical minds as well as universal advice to live by.

Este libro ha sido creado para las miles de personas que inmigran a los Estados Unidos de Norte América y que después de algunos años desean Nacionalizarse.Individuos que quieren hacerse americanos y no lo han podido hacer porque no hablan ni entienden el idioma Inglés.

Anyone can have a good idea. Very few can turn it into a million-dollar one. Until now. It’s challenging to start and scale a business. Choosing the cloud as your platform for delivery and headquarters presents a whole new set of obstacles. This guide will allow you to leverage the cloud to streamline your processes and maximize your profits.

Jess McDonald was a true crime junkie and Line of Duty sofa sleuth with a strong sense of justice. Under a year later, thanks to a controversial new initiative, she was a detective in the London Metropolitan Police Service. The Met Police's Direct Entry Detective scheme was aimed at turning people with no experience of the police into detectives. No Comment is Jess' candid, eye-opening and often shocking account, exploring the reality of being a detective in the Met and responsible for 'keeping London safe for everyone'.

With the wisdom of a seasoned industry expert and the clarity of an effective educator, Smith walks you through each aspect of building, operating, and excelling in your professional services firm. Dive into the depths of strategic thought, embrace the magnetic power of authentic branding, and discover client-centric strategies.

Lying, bullying, and cheating are byproducts of the “win at all costs” mentality that has degraded the integrity of American culture and values. Win True is elite cyclist Scott Mercier’s story of moral courage in the face of doping on the U.S. Postal Service Professional Cycling Team. Scott uses the “high-octane” world of professional and Olympic cycling to give the reader insight into the other side of the drug culture that has become so pervasive in professional sports. Win True bridges the gap between the doping athletes and those out to catch them. We often hear about the ...

Raka Varoule is a second-rate investigative reporter, traveling between the 27 worlds of the Galactic Empire exposing minor scandals. His big break comes when he weasels his way onto the emperor’s personal star-cruiser to report live, across the galaxy, how the emperor is celebrating his birthday. When he exposes the biggest scandal in galactic history, he narrowly escapes with the help of a drug runner, a dominatrix, and a monkey wearing assless chaps. Together, they search for an escape from the empire, a barbarian world outside Imperial control. Then things get weird.

My story is about how I went from a fun, energetic, athletic women to falling into society's trap of believing I was not enough just as I am. This story will give you a glimpse into why I decided to alter my body with plastic surgery, and the devastating effects I suffered from that decision.