Workplace Conflict

Let’s Get Civil – Expanded Leadership Guide (2025) A practical playbook for building trust, clarity, and accountability at work. Are workplace culture issues eroding your team’s trust, morale, or momentum? Are you tired of surface-level leadership advice that ignores the real power dynamics at play? Let’s Get Civil isn’t just a leadership book—it’s a culture repair toolkit for managers, HR leaders, DEI practitioners, executive coaches, and team facilitators who are ready to move beyond "nice" and into clarity-centered, trust-driven leadership. Inside, Dr. Martina Carroll-...

Toxic workplaces take all kinds of forms—whether it's a narcissist boss who belittles and bullies, colleagues who backstab and gaslight, "work friends" who drain you with endless complaining, or a culture of overwork and burnout. It can feel impossible to know whether to speak up and when to keep your head down. Do you try to address it head-on, go to HR, or play office politics? The HBR Guide to Navigating the Toxic Workplace will help you set boundaries and change what you can while helping you maintain your mental health and your self-respect in some of the toughest situations at work.

When slighted, misunderstood, cut-in-front-of, annoyed, taken advantage of, or treated rudely, most people avoid their bosses, ignore co-workers, change hairdressers, complain to friends, shout and pound their fists. They often miss the most positive, effective alternative of all: confronting positively. Now, for everyone who was never taught, or never realized, that between "bully" and "wimp" is a range of behavior that is positive, dignified, and effective for dealing with life's bothersome situations.

“This book is not simply about becoming more assertive, but also how to let go of the fear that can stop you from living an authentic happy life . . . You will have an extensive toolkit by the end of this guide.”——Reader’s Favorite 5-Star Review Would you be happy if you could kill your anxiety, confidently ask for what you want, and get it? Would your life be better if you could speak your mind and confront others without fear? Of course!Difficult conversations emotionally drain you. And if a woman follows generic advice implicitly written for men, it will likely backfire. Women ...

Every team has a manager.... But not every team is lucky enough to have a true leader. Get ready to break the mold! Did you know that 82 percent of employees would consider quitting their job because of a bad boss? And it isn’t just that you don’t want to be a bad boss…. You don’t want to be a boss at all – you want to be a leader.

Difficult people are the worst part of a manager's job. Whether it comes from direct reports or people above, outbursts, irrational demands, griping, and other disruptions need to be dealt with - and it's your responsibility to do it. Leading the Unleadable turns this dreaded chore into a straight forward process that gently, yet effectively, improves behaviors.

Research tells us that one in twenty people have no empathy. Empathy is the human ingredient that enables trust, forges bonds and allows teams to work and workplaces to thrive. The psychopath is not interested in cooperative effort but in individual power and glory - and they will stomp on anyone who gets in their way. Using research and stories drawn from history, politics, sports and business, Gillespie explains how workplace psychopaths - from bosses to clients, colleagues and customers - see the world, and highlights their devastating impact on workplaces.

The human longing for respect and dignity is deep and pervasive. Yet, while resolving more than 300 workplace conflicts, author Anna Maravelas has met thousands of individuals struggling with tension and mistrust. Creating a Drama-Free Workplace contains strategies to avoid and reverse these troubling trends. Learn why trust and connectedness slip through our fingers despite our yearnings for workplaces that are grounded in collaboration and success.

In today's workplace, managers, leaders, and HR professionals often believe they don't have the time to help employees navigate conflict. More often than not, however, it takes more time not to address conflict than to constructively intervene. But before you can successfully guide others in managing disagreements, you must be able to manage yourself - your mindset, presence, and behaviors.

Grow Your Spine & Manage Abrasive Leadership Behavior: A Guide for Those Who Manage Bosses Who Bully shows managers how to fearlessly manage bosses who behave badly, ensuring a psychologically safe workplace. Abrasive leaders rub their coworkers the wrong way, with behaviors ranging from mild offense to open attack. Their bullying behaviors cause interpersonal friction that grates on subordinates, peers, and often superiors, eroding motivation and disrupting the smooth flow of work. They can inflict deep wounds and intense suffering on employees, who find themselves unwillingly relegated to...

An accessible guide showing all people how to create and sustain diversity and inclusivity in the workplace - no matter your identity, industry, or level of experience.

This is no ordinary management book. It's a deep-dive exploration into the world of micromanagement, dissecting its roots, examining its impacts, and shedding light on its unsightly consequences. More importantly, this short audiobook is a beacon of hope, a survival guide for those navigating the maddening labyrinth of micromanagement. It equips you with the skills and strategies needed to dodge the micromanager's hawk-eyed gaze and work effectively under their radar. Brown teaches you how to turn the tables and subtly wrestle back control.

Hate and division have become a more prevalent part of our society. People can easily identify how violent or aggressive behavior has a negative impact on those involved and even those who witness it. But what about the more subtle but nonetheless negative behaviors of rudeness and incivility?

We've decided by consensus that consensus is good. In In Defense of Troublemakers, psychologist Charlan Nemeth argues that this principle is completely wrong: left unchallenged, the majority opinion is often biased, unoriginal, or false. It leads planes and markets to crash, causes juries to convict innocent people, and can quite literally make people think blue is green. In the name of comity, we embrace stupidity. We can make better decisions by embracing dissent. Dissent forces us to question the status quo, consider more information, and engage in creative decision-making.

Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies.

Her plans for her Europe trip didn’t include falling in love! When Tiffany Gallagher flies to London to spend the holidays with her family, volunteering at a homeless shelter on Christmas Day isn’t part of her plan. Nor is having to travel to Edinburgh with Mac, the wounded and cynical Scottish photojournalist also volunteering at the shelter, to get the Scottish New Year's Eve she'd dreamed of, a real Hogmanay. Returning to London determined to prove to her family and to herself that she's good at something other than shopping, she sets up an ambitious back-to-work partnership between ...

How to FIGHT Office Politics and Emerge as a Winner: A Guide to Navigate Corporate Minefields Are you exhausted from navigating the murky waters of office politics? Do you aspire to thrive in your career without compromising your values? How to FIGHT Office Politics and Emerge as a Winner is your ultimate guide to mastering corporate dynamics, fostering collaboration, and emerging victorious in even the most challenging workplace environments. This book delves deep into the psychology of workplace politics, exploring the key players, power dynamics, and the thin line between influence and ...

From the cranberry bogs of Massachusetts to the classrooms of Singapore and Finland, from tiny start-ups to global engineering firms and beloved American organizations like Ocean Spray, Eileen Fisher, Gore, and Boston Scientific, Heffernan discovers ways of living and working that foster creativity, spark innovation, reinforce our social fabric, and feel so much better than winning.

Want employees that go the extra mile? Love them or hate them, employee engagement surveys are here to stay. As manager, you're expected to digest the data and come up with a plan for improving the numbers. But it's not just busy work. Raising engagement scores matters because engagement matters. An enthusiastic workforce translates into higher productivity and profitability with less turnover and absenteeism. Fully committed workers will give their all every day - and it's your job to make that happen.

Her plans for her Europe trip didn’t include falling in love! When Tiffany Gallagher flies to London to spend the holidays with her family, volunteering at a homeless shelter on Christmas Day isn’t part of her plan. Nor is having to travel to Edinburgh with Mac, the grump and cynical wounded Scottish photojournalist also volunteering at the shelter, to get the New Year's Eve she'd dreamed of, a Scottish Hogmanay. Returning to London, she sets up an ambitious back-to-work partnership between the shelter and Pettett & Mayfield's department store. But her scheme means she and Mac are ...