In this episode of The Provider’s Report, we’re diving deep into building meaningful provider-patient relationships. From that critical first impression to fostering trust over time, we explore proven strategies to connect with patients from all walks of life.

We’ll discuss social psychology principles like thin-slicing and the halo effect that shape patient perceptions, and share actionable tips for creating a safe, welcoming space for everyone who walks through your door. Plus, you’ll get conversational strategies to ensure you’re communicating effectively and authentically.

Whether you’re navigating tricky patient interactions or just looking to elevate your practice’s patient-centered care, this episode is packed with value for healthcare providers in any specialty.

What You’ll Learn in This Episode:

• How patients form impressions of providers in seconds—and what you can do about it.
• The role of thin-slicing and the halo effect in shaping trust.
• Open-ended and closed-ended questions to improve patient conversations.
• How to respond when a patient asks a question you don’t know the answer to.

Key Quotes from the Episode:

💬 “Trust is not built in one moment; it’s a series of small, intentional actions that make patients feel heard and valued.”
💬 “Your non-verbal cues speak louder than your words—maintain open posture, make eye contact, and be present in every interaction.”

Recommended Reading:

• The Empathy Effect by Helen Riess, MD
• Compassionomics by Stephen Trzeciak, MD, and Anthony Mazzarelli, MD
• When Empathy is not Enough by Joshua Satterlee, DC

Join the Conversation:

What’s your go-to strategy for building trust with patients? Share your thoughts on Instagram @TheProvidersReport or send us a DM!

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