In this episode of The Provider’s Report, we’re diving deep into building meaningful provider-patient relationships. From that critical first impression to fostering trust over time, we explore proven strategies to connect with patients from all walks of life.

We’ll discuss social psychology principles like thin-slicing and the halo effect that shape patient perceptions, and share actionable tips for creating a safe, welcoming space for everyone who walks through your door. Plus, you’ll get conversational strategies to ensure you’re communicating effectively and authentically.

Whether you’re navigating tricky patient interactions or just looking to elevate your practice’s patient-centered care, this episode is packed with value for healthcare providers in any specialty.

What You’ll Learn in This Episode:

• How patients form impressions of providers in seconds—and what you can do about it.
• The role of thin-slicing and the halo effect in shaping trust.
• Open-ended and closed-ended questions to improve patient conversations.
• How to respond when a patient asks a question you don’t know the answer to.

Key Quotes from the Episode:

💬 “Trust is not built in one moment; it’s a series of small, intentional actions that make patients feel heard and valued.”
💬 “Your non-verbal cues speak louder than your words—maintain open posture, make eye contact, and be present in every interaction.”

Recommended Reading:

• The Empathy Effect by Helen Riess, MD
• Compassionomics by Stephen Trzeciak, MD, and Anthony Mazzarelli, MD
• When Empathy is not Enough by Joshua Satterlee, DC

Join the Conversation:

What’s your go-to strategy for building trust with patients? Share your thoughts on Instagram @TheProvidersReport or send us a DM!

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If you enjoyed this episode, don’t forget to subscribe to The Provider’s Report and leave us a review on your favorite podcast platform. Your feedback helps us bring you more insightful conversations each week!

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Did you know that January is the busiest month for job seekers? In this episode, Dr. Rebecca Deyo sits down with Dr. John Deyo to explore the strategies every healthcare practice needs to stand out in today’s competitive hiring market.

From crafting standout job postings to leveraging social media and even old-school networking, they share actionable tips for attracting top-tier candidates.

Plus, they discuss onboarding techniques, interview tips, and training strategies that create a seamless and successful start for new employees. Whether you're hiring your first team member or managing a large practice, this episode is packed with insights to help you build and retain a stellar healthcare team.

Follow us on social media!

• Instagram: @theprovidersreport
• Facebook: @theprovidersreport
• Twitter / X: @providersreport
• LinkedIn: @the-providers-report

In this episode of The Provider’s Report, we explore what it takes to hire, fire, and keep your dream team motivated in 2025. Learn how to attract top talent, onboard effectively, and use tools like the Truity Enneagram Test to learn your employees BETTER and build a cohesive/high-performing team.

We also share tips for employee engagement, including recognition, morale-boosting activities, and tech solutions!

Mentioned in This Episode:

• Truity Enneagram Test
• Enneagram Intro Episode

Follow us on social media!

• Instagram: @theprovidersreport
• Facebook: @theprovidersreport
• Twitter / X: @providersreport
• LinkedIn: @the-providers-report