In this episode of The Provider’s Report, we’re diving deep into building meaningful provider-patient relationships. From that critical first impression to fostering trust over time, we explore proven strategies to connect with patients from all walks of life.

We’ll discuss social psychology principles like thin-slicing and the halo effect that shape patient perceptions, and share actionable tips for creating a safe, welcoming space for everyone who walks through your door. Plus, you’ll get conversational strategies to ensure you’re communicating effectively and authentically.

Whether you’re navigating tricky patient interactions or just looking to elevate your practice’s patient-centered care, this episode is packed with value for healthcare providers in any specialty.

What You’ll Learn in This Episode:

• How patients form impressions of providers in seconds—and what you can do about it.
• The role of thin-slicing and the halo effect in shaping trust.
• Open-ended and closed-ended questions to improve patient conversations.
• How to respond when a patient asks a question you don’t know the answer to.

Key Quotes from the Episode:

💬 “Trust is not built in one moment; it’s a series of small, intentional actions that make patients feel heard and valued.”
💬 “Your non-verbal cues speak louder than your words—maintain open posture, make eye contact, and be present in every interaction.”

Recommended Reading:

• The Empathy Effect by Helen Riess, MD
• Compassionomics by Stephen Trzeciak, MD, and Anthony Mazzarelli, MD
• When Empathy is not Enough by Joshua Satterlee, DC

Join the Conversation:

What’s your go-to strategy for building trust with patients? Share your thoughts on Instagram @TheProvidersReport or send us a DM!

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If you enjoyed this episode, don’t forget to subscribe to The Provider’s Report and leave us a review on your favorite podcast platform. Your feedback helps us bring you more insightful conversations each week!

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Did you know that January is the busiest month for job seekers? In this episode, Dr. Rebecca Deyo sits down with Dr. John Deyo to explore the strategies every healthcare practice needs to stand out in today’s competitive hiring market.

From crafting standout job postings to leveraging social media and even old-school networking, they share actionable tips for attracting top-tier candidates.

Plus, they discuss onboarding techniques, interview tips, and training strategies that create a seamless and successful start for new employees. Whether you're hiring your first team member or managing a large practice, this episode is packed with insights to help you build and retain a stellar healthcare team.

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In this episode of The Provider’s Report, we explore what it takes to hire, fire, and keep your dream team motivated in 2025. Learn how to attract top talent, onboard effectively, and use tools like the Truity Enneagram Test to learn your employees BETTER and build a cohesive/high-performing team.

We also share tips for employee engagement, including recognition, morale-boosting activities, and tech solutions!

Mentioned in This Episode:

• Truity Enneagram Test
• Enneagram Intro Episode

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2024 has been a whirlwind year for healthcare providers, patients, and everyone in between. As we step into 2025, join me as I share my approach to reflecting on the past year, setting actionable goals, and creating space for growth—both personally and professionally. If you don't already do this annually, you are MISSING OUT on so much potential.

In this episode, we discuss:

• The "Spark" method we use for goal-setting & preparation for the upcoming year
• Dividing short-term & long-term goals into sections: social, health, professional, financial, and spiritual/mental health.
• Why reflecting on highs and lows is crucial for progress.
• Clearing mental and digital clutter to start the year fresh.
• Breaking bad habits and creating intentional work-life balance.
• Fun ways to stay inspired, including my nostalgic book club plan for the new year!

Whether you're a provider, a team leader, or just looking to reset for a better year, this episode is full of practical tips and inspiration to kickstart your 2025.

✨ Remember: Reflection breeds growth, and growth creates opportunity.

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Starting your own healthcare practice or scaling an existing one can feel overwhelming without a clear strategy. In this episode of The Provider's Report, host Dr. Rebecca Deyo walks you through the essential elements of creating a strong business plan tailored for healthcare providers. Whether you're dreaming of private practice ownership or refining your current systems, this episode will cover:

• Key components of a healthcare-specific business plan
• The importance of financial forecasting and realistic goals
• How to align your plan with patient-centered, value-based care
• Tips for standing out in a crowded market
• The power of tracking progress, adapting, and growing sustainably

Don't miss this actionable step-by-step episode to get your vision onto paper—and into practice.

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Have you ever faced an unexpected career shift that reshaped your entire path? In this episode, host Rebecca Deyo dives into her own unplanned journey from being an associate/W2 employee to becoming the owner of a private practice in Grand Rapids, MI. What started as a move she never planned for turned into an opportunity to create something truly meaningful for her community.

Rebecca also draws inspiration from the Founder's Journal podcast episode Navigating Career Pivots, exploring how doing things differently—and being new—can be a major advantage.

What to Expect in This Episode:

• Rebecca’s honest reflections on why private practice ownership wasn’t her dream and how she embraced the pivot.
• Key lessons from The Founder's Journal: advantages of being different and why continuous learning matters.
• How authenticity can transform a challenge into a legacy.
• Practical advice for navigating unexpected changes and finding growth in the unfamiliar.

Whether you’re considering a career change, dealing with the unexpected, or simply curious about building something meaningful from scratch, this episode offers insights and encouragement to help you turn challenges into opportunities.

Tune in to hear Rebecca’s story and discover how to see career pivots in a whole new light!

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In this new series on The Provider’s Report, we dive into real patient experiences shared on Reddit—stories that shine a light on the ways healthcare providers fall short and, more importantly, what we can learn from those moments. In this episode, Dr. Rebecca explores three cases that highlight critical missteps in healthcare communication, patient care, and disability awareness.

What you’ll hear:

• A father’s devastating diagnosis delivered inappropriately by a medical student (AND FAMILY MEMBER!)—and the importance of the SPIKES protocol for delivering bad news.
• A radiology tech’s lack of empathy in handling a patient’s severe injury—and how simple communication can transform care experiences.
• The harmful assumptions made about a disabled patient—and why reviewing records and addressing bias matter more than ever.

Dr. Rebecca provides actionable advice and reflections on how providers can improve communication, show compassion, and build trust. Whether you’re a seasoned healthcare professional or just starting your career, this series is designed to help you learn from mistakes and elevate patient-centered care.

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Time management is a constant challenge for healthcare providers. In this episode, host Rebecca Deyo explores actionable strategies to streamline your day, including structuring patient visits into manageable chunks, automating pre-visit prep, and improving charting efficiency. Discover how to delegate effectively, avoid common time traps like perfectionism and over-education, and build a schedule that supports your productivity and prevents burnout.

What to Expect:

• How to split patient visits into effective, time-saving thirds.
• Tools and automations to enhance the new patient experience.
• Tips for efficient charting and reducing admin workload.
• Strategies for avoiding burnout and setting boundaries.
• Practical advice for prioritizing value over volume in patient care.

Whether you're feeling overwhelmed or simply want to refine your workflow, this episode offers practical tips to help you deliver better care while reclaiming your time. Tune in and take control of your practice today!

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