Research shows that nothing impacts patient experiences more than the quality of communication. The key to better healthcare outcomes is communication. Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships - between patients and providers, as well as among providers - at the center of care. Now, for the first time, ACH's proven and effective methodology is detailed in this invaluable step-by-step guide.

Empathy is undergoing a new evolution. In a global and interconnected culture, we can no longer afford to identify only with people who seem to be a part of our “tribe.” As Dr. Helen Riess has learned, our capacity for empathy is not just an innate trait - it is also a skill that we can learn and expand. With The Empathy Effect, Dr. Riess presents a definitive resource on empathy: the science behind how it works, new research on how empathy develops from birth to adulthood, and tools for building your capacity to create authentic emotional connection with others.

No matter how educated they are or how far they have climbed up the ladder, women are taught one thing over and over at every stage of their lives: when someone asks you for help, you say yes. Women are supposed to agree to take on whatever is asked of them, regardless of how busy they are. No matter how much a woman deeply desires to say no, the societal expectation is that women are helpers-taught to fix problems, show up at all times, and not let people down.

Verbal abuse, it’s sick, it’s cruel, it’s wrong, and so very, very damaging. Why do we do it? Why do we feel the need to hurt people? How do we stop it? This audiobook will help you to answer these questions along with questions such as these, what is the difference between a sociopath and a psychopath? How do I tell if someone is one? What about kids, can kids be psychopaths? Don’t worry, this audiobook will open your eyes. Buy the audiobook, learn the signs, stop the abuse, and help the victim.

Physician burnout annually costs the medical industry—run by insurance companies, administrators, and electronic record systems—$5 billion. Even before the COVID-19 pandemic, 70 percent of physicians said they would not recommend a medical career to their families. It’s time for change. In Determined, academic physician and certified coach Dr. Jimmy Turner lays out an evidence-based framework to help doctors understand why they are so burned out in the first place.

In this revolutionary book, renowned physician Gabor Maté eloquently dissects how in Western countries that pride themselves on their healthcare systems, chronic illness and general ill health are on the rise. Nearly 70 percent of Americans are on at least one prescription drug; more than half take two. In Canada, every fifth person has high blood pressure. In Europe, hypertension is diagnosed in more than 30 percent of the population. And everywhere, adolescent mental illness is on the rise. So what is really “normal” when it comes to health?

Are your anger problems out of control and starting to affect the people around you? Whether you realize it or not your anger problems can directly effect those around you, to the point where it starts to directly erode their own mental health and well-being. But, now you can learn how to control your anger and manage the stress and anxiety that goes a long with it.

The Divided Mind is the crowning achievement of Dr. John E. Sarno's long and successful career as a groundbreaking medical pioneer. While his earlier books dealt almost exclusively with musculoskeletal pain disorders, here Dr. Sarno addresses the entire spectrum of psychosomatic (mind-body) disorders.

Explaining the long-term fallout that can result from seemingly minor emotional and psychological injuries, Dr. Winch offers concrete, easy-to-use exercises backed up by hard cutting-edge science to aid in recovery. He uses relatable anecdotes about real patients he has treated over the years and often gives us a much needed dose of humor as well.

If you have even an inkling that you may be affected by emotional abuse, you owe it to yourself to take action...but that can seem easier said than done when you find yourself falling for manipulation tactics over and over again. But there are steps you can take to break free of the cycle and set foot on the road to healing and recovery…and this guide will be by your side every step of the way. As soon as you suspect that someone in your life is doing you more harm than good, it’s time to take action.

The dark side - we all have one, so why don’t we always act on it? Machiavellianism is a psychological term for those who are self-centered and focused on their own goals. They will exploit others to get what they want. In this audiobook, you will also learn about some of the worst psychopaths. Unfortunately, manipulators exist in our world. It's almost guaranteed that you have a manipulator in your life, even if it is just a mild one. Buy this audiobook and find out who in your life may be manipulating you so that you can stop them.

"You’re just too sensitive!" "That didn’t happen. You must be imagining things." "I don’t remember saying anything like that. You must have misunderstood me." Do these phrases seem familiar? Perhaps a little too familiar? If you hear them often, you might be a victim of abuse - gaslighting. It might mean that someone is manipulating you, making you not trust yourself. Someone is trying to take control of your life.

So many people wonder what borderline personality disorder is all about. Its symptoms are thought to have a painful combination of unstable relationships, emotional turmoil, as well as self-destructive tendencies such as being suicidal. People with BPD lack the ability to regulate their emotions, thoughts and actions. The exact word you can use in a “Dysregulation disorder.” This is a name that is less stigmatizing. In this audiobook, you will learn more about the world of the borderline disorder.

Seventy percent of adults in the U.S. have experienced some type of traumatic event at least once in their lives. That's 223.4 million people. Twenty percent of these people will develop Post Traumatic Stress Disorder (PTSD), a severe reaction to traumatic events. One in 13 people will develop PTSD at some point in their life. No matter what caused your trauma or how bad it is, there is a cure to recover from darkness and rediscover happiness again.

Bringing futuristic reference of emotional intelligence in design, marketing, business, we outline emotions and their ubiquity in our lives. As emotional intelligent design and personal content are successful, it allows consumers to relate more and grow a sense of belonging toward a brand or business. The advent of mental health and its awareness has transformed business practices, pushing brands to humanize more. We have a long fight, and we are in this together.

If you’re the family member of an addict, you may feel confused, guilty, and scared of doing the wrong thing. And when you don’t know how to help, you may find yourself in a codependent role. Addict in the House offers a pragmatic, step-by-step guide to dealing with a loved one’s addiction, from accepting the reality of the disease to surviving what may be repeated cycles of recovery and relapse. You’ll learn how to encourage your addicted loved one to get help without forcing it and finally find the strength to let go of codependence.

Explaining the long-term fallout that can result from seemingly minor emotional and psychological injuries, Dr. Winch offers concrete, easy-to-use exercises backed up by hard cutting-edge science to aid in recovery. He uses relatable anecdotes about real patients he has treated over the years and often gives us a much needed dose of humor as well.

Allen Berger, PhD, draws on the teachings of Bill W. and psychotherapy pioneers to offer 12 hallmarks of emotional sobriety that, when practiced, give people the confidence to be accountable for their behavior, ask for what they want and need, and grow and develop a deeper trust in the process of life. These smart things include: understanding who you are and what's important to you; learning not to take others' reactions personally; trusting your inner compass; and taking responsibility for your reactions to problematic situations.

Growing up with a mom who has Borderline Personality Disorder (BPD) is difficult - but it’s still possible to have a functioning adult relationship with her. When Your Mother Has Borderline Personality Disorder provides you with crucial information for understanding the patterns behind her Borderline Personality Disorder, as well as the tools you need to start your own recovery process.

In Prodependence, Weiss presents a research-based social and psychological understanding of human interdependence, accepting and even celebrating human interdependency in ways that are healthy and life-affirming for each person.

We all experience stuckness in our lives. We feel stuck in our relationships, career paths, body struggles, addiction issues, and more. Many of us know what we need to do to move forward—but find ourselves unable to take the leap to make it happen. And then we blame and shame ourselves, and stay in a loop of self-doubt that goes nowhere. The good news is you’re not lazy, crazy, or unmotivated. In this empowering and action-oriented guide, you’ll discover why we can’t think our way forward—and how to break through what’s holding us back.

When a child is hurting, it can be the most painful challenge a parent will face. With compassion and perspective, Dr. Brad Reedy offers hope and wisdom for children who struggle and the parents who love them. The Journey of the Heroic Parent will take you on a journey to a happier, healthier relationship with your struggling child - and yourself. Through lessons learned, mother, father, and child will achieve greater understanding, love, and humanity - no matter what the outcome.

A classic of patient empowerment, Peace, Love & Healing offered the revolutionary message that we have an innate ability to heal ourselves. Now proven by numerous scientific studies, the connection between our minds and our bodies has been increasingly accepted as fact throughout the mainstream medical community. In a new introduction, Dr. Bernie Siegel highlights current research on the relationships among consciousness, psychosocial factors, attitude, and immune function.

We humans tend to get in our own way time and time again - whether it comes to not speaking up for ourselves, going back to bad romantic partners, our umpteenth diet, or engaging in any of a range of bad habits we just can’t seem to shake. In Rewire, renowned psychotherapist Richard O’Connor, PhD, reveals why our bad habits die so hard. We have two brains - one a thoughtful, conscious, deliberative self, and the other an automatic self that does most of the work without our attention.

Full of things we may know but have not articulated to ourselves, Too Soon Old, Too Late Smart is a gentle and generous alternative to the trial-and-error learning that makes wisdom such an expensive commodity. For everyone who feels a sense of urgency that the clock ticks and still we aren't the person we'd like to be, it offers solace, guidance, and hope.

Constructive Living combines two of the most popular forms of therapy in Japan into one profoundly effective approach that will not only enhance your productivity but also bring a flexible, responsive mind - a Zenlike tranquility - a to your personal and professional lives. Discover the life-changing potential of Morita therapy (based on taking right action in the moment) and Naikan therapy (a way to cultivate your awareness of how the world supports you) in three information-packed sessions.

If we could turn back the clock psychologically, could we also turn it back physically? For more than 30 years, award-winning social psychologist Ellen Langer has studied this provocative question, and now has a conclusive answer: opening our minds to what's possible, instead of clinging to accepted notions about what's not, can lead to better health at any age.

Do you live with a chronic, debilitating, yet invisible condition? You may feel isolated, out of step, judged, lonely, or misunderstood - and that's on top of dealing with your actual illness. Take heart. You are not alone, although sometimes it can feel that way. Written by a blogger who suffers from an invisible chronic illness, Surviving and Thriving with an Invisible Chronic Illness offers peer-to-peer support to help you stay sane, be your own advocate, and get back to living your life. This compelling guide is written for anyone suffering with an illness no one can see.

People with harm OCD - a form of obsessive-compulsive disorder (OCD) - suffer from violent, unwanted thoughts and a crippling fear of harming others. They may also resist seeking treatment for fear of being judged. In Overcoming Harm OCD, psychotherapist and OCD expert Jon Hershfield offers powerful cognitive behavioral therapy (CBT) and mindfulness tools to help listeners break the endless cycle of pain and self-doubt caused by their disorder, and overcome their most debilitating symptoms.

Oliver Burkeman explores why people are often more successful - as are organisations, armies and governments - when they focus on reasons they are likely to fail; asks where happiness comes from, and whether we look for it in the wrong places; explores a phenomenon that has come to be called 'fungineering' – attempts to boost happiness in the workplace; and confronts what many of us see as the most negative of all experiences: death.