• 004: Navigating Tough Conversations with Angry Patients

  • Oct 8 2024
  • Length: 10 mins
  • Podcast

004: Navigating Tough Conversations with Angry Patients

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  • Summary

  • In Episode 004 of "Operation Med Spa," hosts Rebekah Brannon and Janelle Cordtz tackle a challenging yet unavoidable aspect of running a med spa: how to effectively handle upset or angry patients. Whether it's a minor scheduling inconvenience or a deeper dissatisfaction with treatment results, Bek and Janelle provide actionable strategies to turn these difficult situations into opportunities for growth.Listeners will learn how to de-escalate conflicts by listening, setting realistic expectations, and addressing patient concerns head-on. They also dive into the importance of coaching your providers to set clear expectations and the best ways to support your team when dealing with challenging situations. Finally, Bek and Janelle discuss when it's time to "break up" with a patient, how to handle that conversation professionally, and what steps to take to maintain a positive team environment.

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