Jay Nixon joins the $4M Strategies™ podcast to share his proven methods for delivering extraordinary customer service. He explains why thoughtful gestures like handwritten thank-you notes and personal calls can make all the difference in building customer loyalty.
Discover why the personal touch is essential in today’s business landscape and how it can set you apart from competitors.
Take your customer care strategy to the next level—don’t miss this episode.

Take our Free Growth Assessment!

Listen now on your favorite podcast platform!

Where to find Jay:

Website: www.thriveforeverfit.com

LinkedIn: https://www.linkedin.com/in/jnixon/

Facebook: https://www.facebook.com/jay.nixon.7

Instagram: https://www.instagram.com/thejaynixon/

Twitter: https://x.com/nixonelite

📚 Get a Copy of Jay's Books 'The Overweight Mind': https://amzn.to/3Wi9KcS and 'The Purpose of Pain': https://amzn.to/49VRQQ4

Where to find Carl:

https://40strategy.com

https://www.linkedin.com/in/carljcox/

https://www.instagram.com/carljcox40/

https://x.com/40Strategy

🎧 Measure Success Podcast

https://podcasts.apple.com/us/podcast/measure-success-podcast/id1552291579

🎧 $4M Strategies Podcast

https://podcasts.apple.com/us/podcast/%244m-strategies/id1741584100

📖 Read Carl’s book "Lost at CEO: An Entrepreneur’s Guide to Strategy": https://a.co/d/iMiZVf2

What’s the secret to long-term business growth? A focus on client success. This episode reveals why over-delivering on promises is essential and how it can transform satisfied customers into loyal advocates.

We discuss practical steps like setting clear expectations, celebrating client wins, and providing unmatched accountability. Discover how these strategies drive retention, increase lifetime value, and fuel business growth.

Don’t miss this episode packed with actionable insights. Listen now!

🎁 Free gift for online health and fitness coaches: https://docs.google.com/document/d/1ov0MRGb5Y6pA1w3P1IFz-3tQNLvbZ5Qw/edit?usp=sharing&ouid=104147438613498265699&rtpof=true&sd=true

Where to find Michaelangelo:

Website: https://coach.gerardiperformance.com/ngc-training

LinkedIn: https://www.linkedin.com/in/michaelangelo-gerardi- a043b3189/

Facebook: https://www.facebook.com/michael.gerardi.12

Instagram: https://www.instagram.com/michaelgerardi_/

Where to find Carl:

https://40strategy.com

https://www.linkedin.com/in/carljcox/

https://www.instagram.com/carljcox40/

https://x.com/40Strategy

🎧 Measure Success Podcast

https://podcasts.apple.com/us/podcast/measure-success-podcast/id1552291579

🎧 $4M Strategies Podcast

https://podcasts.apple.com/us/podcast/%244m-strategies/id1741584100

📖 Read Carl’s book "Lost at CEO: An Entrepreneur’s Guide to Strategy": https://a.co/d/iMiZVf2

How do you create experiences that go beyond service? Dr. Amir Rashidian explains the difference between customer service and customer experience in this episode of the $4M Strategies™ podcast.

Key insights:

• Deliver results, but go further with memorable experiences.

• Set higher expectations for your customers to exceed their needs.

• Core values like “work joyfully, serve lovingly” can transform satisfaction into loyalty.

Learn how proactive, value-driven service can help your business stand out.

Interested in having the podcast delivered to your email? Sign up here.

Where to find Dr. Rashidian:

Business Website: https://www.midatlanticclinic.com

Author website: https://drrashidian.com

LinkedIn: https://www.linkedin.com/in/amir-rashidian-a0b3a67/

Facebook: https://www.facebook.com/midatlanticclinic/

Instagram: https://www.instagram.com/midatlanticcc/

📚 Get a Copy of Amazon bestseller and #1 new release in 2022 'Cracking the Stress Secret: How to Turn Pressure into Power': https://a.co/d/7e29Kw6 & 'The StressProof Life: The Secret to Health, Wealth, and Happiness': https://a.co/d/afLUgGQ

Where to find Carl:

https://40strategy.com

https://www.linkedin.com/in/carljcox/

https://www.instagram.com/carljcox40/

https://x.com/40Strategy

🎧 Measure Success Podcast

https://podcasts.apple.com/us/podcast/measure-success-podcast/id1552291579

🎧 $4M Strategies Podcast

https://podcasts.apple.com/us/podcast/%244m-strategies/id1741584100

📖 Read Carl’s book "Lost at CEO: An Entrepreneur’s Guide to Strategy": https://a.co/d/iMiZVf2

Do you have the customers you deserve? Antoni Lacinai believes that adopting a servant mentality is the key to building loyal, satisfied customers.

In this episode, Antoni shares:

• How to serve with empathy and still provide expert guidance.

• The importance of proactive problem-solving to gain trust.

• Why strategy and value are crucial for lasting customer relationships.

Learn how to create customer ambassadors and avoid the pitfalls of short-term tactics that lead to unsatisfied clients.

Interested in becoming a podcast sponsor? https://calendly.com/erin-gibney/15-minute-meeting-sponsors

🎧 Listen now for practical tips to elevate your customer satisfaction.

Where to find Antoni:

Website: https://antonilacinai.com

LinkedIn: https://www.linkedin.com/in/lacinai/

Get Antoni’s books: https://antonilacinai.com/books/

Where to find Carl:

https://40strategy.com

https://www.linkedin.com/in/carljcox/

https://www.instagram.com/carljcox40/

https://x.com/40Strategy

🎧 Measure Success Podcast

https://podcasts.apple.com/us/podcast/measure-success-podcast/id1552291579

🎧 $4M Strategies Podcast

https://podcasts.apple.com/us/podcast/%244m-strategies/id1741584100

📖 Read Carl’s book "Lost at CEO: An Entrepreneur’s Guide to Strategy": https://a.co/d/iMiZVf2

High customer satisfaction isn’t luck—it’s strategy.

In this episode, Carl J. Cox chats with Isabelle Mercier, a TEDx speaker and CEO of LeapZone Strategies, about turning customers into lifelong fans. Isabelle reveals 8 emotional buying drivers that shape decisions and how businesses can harness this knowledge to build brand loyalty and increase revenue.

Is your team just delivering products, or are they helping to build your brand? Tune in to learn how one courier company transformed drivers into brand ambassadors, achieving a 27% boost in new customers.

Free Download from Isabelle: Competency Deck https://46508179.fs1.hubspotusercontent-na1.net/hubfs/46508179/We_re-LeapZone-Competency-Deck_IsabelleMercier.pdf

🎧 Don’t miss this insightful conversation on creating unforgettable customer experiences.

Where to find Isabelle:

Website: www.LeapZoneStrategies.com

LinkedIn: https://www.linkedin.com/in/leapzoneleader/

Facebook: https://www.facebook.com/isabelle.mercier.turcotte

Instagram: https://www.instagram.com/leapzone.strategies/

📚 Get a Copy of ‘The Next Big Thing: Top Trends From Today’s Leading Experts to Help You Dominate the New Economy’: https://a.co/d/5Du4Pk1

Connect with Carl:

https://40strategy.com

https://www.linkedin.com/in/carljcox/

https://www.instagram.com/carljcox40/

https://x.com/40Strategy

🎧 Measure Success Podcast

https://podcasts.apple.com/us/podcast/measure-success-podcast/id1552291579

🎧 $4M Strategies Podcast

https://podcasts.apple.com/us/podcast/%244m-strategies/id1741584100

📖 Read Carl’s book "Lost at CEO: An Entrepreneur’s Guide to Strategy": https://a.co/d/iMiZVf2

In this episode of the $4M Strategies™ Podcast, Dr. Michael Gerharz challenges traditional leadership models. He shares how effective leaders align their teams around a shared vision instead of trying to control every decision.

Key highlights:

• Embrace the role of lighting the path for your team.

• Trust A-players to innovate and solve problems.

• Build a culture of empowerment and strategic impact.

Interested in being a Trusted Partner with 40 Strategy? https://calendly.com/erin-gibney/15-minute-meeting-trusted-partner

Step into the future of leadership. Listen now and start leading smarter, not harder.

Where to find Dr. Michael:

Website: https://michaelgerharz.com

LinkedIn: https://www.linkedin.com/in/michaelgerharz/

Facebook https://facebook.com/michaelgerharz

Instagram https://instagram.com/drgerharz

Get a Copy of 'The PATH to Strategic Impact': https://michaelgerharz.com/the-path

Connect with Carl:

https://40strategy.com

https://www.linkedin.com/in/carljcox/

https://www.instagram.com/carljcox40/

https://x.com/40Strategy

🎧 Measure Success Podcast

https://podcasts.apple.com/us/podcast/measure-success-podcast/id1552291579

🎧 $4M Strategies Podcast

https://podcasts.apple.com/us/podcast/%244m-strategies/id1741584100

📖 Read Carl’s book "Lost at CEO: An Entrepreneur’s Guide to Strategy": https://a.co/d/iMiZVf2

Effective leadership isn’t about sticking to one style—it’s about adapting to the needs of your team, culture, and business phase. In this episode, Aree Bly discusses the importance of situational leadership and how leaders can build on their dominant styles while developing stretch styles to meet new challenges.

Key highlights:

• Align your leadership style with your team’s needs.

• Develop stretch styles for better strategic outcomes.

• Embrace the leadership ladder for continuous growth.

• Subscribe and set notifications to our YouTube Channel.

Learn how to become a more adaptable and effective leader. Listen now on your favorite podcast platform!

Where to find Aree:

Website: www.areebly.com

LinkedIn: www.linkedin.com/in/areebly

Get a Copy of ‘The Sustainable Brain’: https://areebly.com/the-sustainable-brain/

Connect with Carl:

https://40strategy.com

https://www.linkedin.com/in/carljcox/

https://www.instagram.com/carljcox40/

https://x.com/40Strategy

🎧 Measure Success Podcast

https://podcasts.apple.com/us/podcast/measure-success-podcast/id1552291579

🎧 $4M Strategies Podcast

https://podcasts.apple.com/us/podcast/%244m-strategies/id1741584100

📖 Read Carl’s book "Lost at CEO: An Entrepreneur’s Guide to Strategy": https://a.co/d/iMiZVf2

Plan Big for 2025 with 40 Strategy
In this New Year’s episode of the $4M Strategies™ Podcast, Carl J. Cox shares 40 Strategy’s vision for 2025 and reflects on the progress made in the past five years.

Key highlights:

• Inspiring speaking engagements and strategic collaborations.

• Delivering holistic solutions through 40 Strategy and 40 Accounting.

• Executive coaching to challenge and support growth-focused leaders.

• Let’s work together in 2025!

Kick off your year with insights and strategies to achieve your goals in 2025. Listen now!

Connect with Carl:

https://40strategy.com

https://www.linkedin.com/in/carljcox/

https://www.instagram.com/carljcox40/

https://x.com/40Strategy

🎧 Measure Success Podcast

https://podcasts.apple.com/us/podcast/measure-success-podcast/id1552291579

🎧 $4M Strategies Podcast

https://podcasts.apple.com/us/podcast/%244m-strategies/id1741584100

📖 Read Carl’s book "Lost at CEO: An Entrepreneur’s Guide to Strategy": https://a.co/d/iMiZVf2