Register here for AWS re:Invent 2024, Dec 2-6, Las Vegas, NV

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Hear the generative AI journeys of Cohere, Epiq, and Forcura, including their market assessments, use case prioritization, responses to ethical and security considerations, while discussing generative AI's impact on healthcare, legal industries, and business applications.

Topics Include:

• Panel Introductions by David Cristini
• Where is Focura at in their AI journey
• Summary of Epiq’s AI journey to date
• Cohere’s AI journey to date
• Where did each company begin and assessing the market opportunities
• Prioritizing of use cases for Epiq
• Focura’s quick focus and results with generative AI
• Simplifying healthcare and improving patient experience with generative AI
• How do experiments and proof of concepts develop into production?
• Indicators that Cohere uses to identify customers ready to move fast
• Usecases that allows Forcura customers to move forward
• Guidance on engaging the Executive Team – getting Executive alignment
• How are legal and healthcare customers responding to AI solutions and challenges
• Changes of priority from customer advisory panels
• Evolving questions and concerns of functionality and data
• Some customers reporting AI evaluation is slowing them down
• Usecases that are easier to start off with to gain trust and traction
• Dealing with AI concerns of ethics, security and privacy – managing objections
• Understanding ethics concerns – privacy can often be about where data resides
• Customers often want “traceability”
• Accuracy and reducing hallucinations – AI comes with risk, business have to decide on business risk
• Future facing – what are we excited about?
• Generative AI is excellent at translation services – ROI is excellent
• Business applications and social impact of generative AI

Participants:

• MaryAnn Wofford – VP of Sales, Cohere
• Paul O'Hagan - Senior Director Product Management – AI Platform, Epiq
• Annie Mueller Erstling – COO, Forcura
• David Cristini - Director, ISV Sales North America, AWS

See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon/isv/

Register here for AWS re:Invent 2024, Dec 2-6, Las Vegas, NV

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J.B. Brown, VP of Engineering at Smartsheet, shares how integrating Amazon Q with Smartsheet's flexible work management platform has streamlined productivity and enhanced employee support through AI-driven automation.

Topics Include:

• Introduction by J.B. Brown, VP of Engineering at Smartsheet.
• Story about improving productivity
• Context about Smartsheet as an enterprise-scale work management platform.
• Examples of Smartsheet use in healthcare, TV streaming, and small businesses.
• Focus on not changing how companies work, offering flexibility.
• Integration with popular enterprise tech stack tools like Okta and Slack.
• Automations in Smartsheet for notifications and data synchronization.
• Smartsheet’s customer base includes large enterprises and small businesses.
• Overview of Smartsheet’s scale: 15 million users and $1 billion revenue.
• Smartsheet’s employee support system, including 270+ "Ask Us" Slack channels.
• Mention of AWS and the introduction of Amazon Q Business.
• Building a Smartsheet Q Business app for streamlined employee support.
• Setting up an Amazon Q Business app with proprietary data sources.
• Implementation of Slack integration for Smartsheet employee support.
• Example of AI summarizing Slack threads for improved efficiency.
• Demo of Amazon Q Business outperforming human experts in knowledge retrieval.
• Emphasizing the value of reducing response time and decision-making delays.
• Future development plans: Smartsheet-Amazon Q connector.
• Using AI to interrogate and manage Smartsheet project data.
• Invitation to AI-minded Smartsheet customers to test the new connector.

Participants:

• J.B. Brown - VP of Engineering at Smartsheet

See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon/isv/

AWS's Shahid Mohammed and Darktrace's Michael Beck discuss how generative AI innovations are transforming cybersecurity by both enhancing defences and introducing new, sophisticated threat management strategies.

Topics Include:

• Shahid Mohammed introduces himself as a lead solution architect at AWS.
• Mike Beck is Global Chief Information Security Officer at Darktrace.
• Darktrace specializes in AI-driven cybersecurity solutions for digital environments.
• Darktrace secures multiple digital data pots: email, network, cloud, SaaS, and endpoint.
• The conversation focuses on innovation in cybersecurity through AI.
• Mike emphasizes the benefits of Gen AI despite its security risks.
• Gen AI enables more complex, targeted attacks against organizations.
• Attackers use Gen AI to tailor attacks through phishing and deepfakes.
• Gen AI increases phishing complexity by eliminating common detection cues.
• Data privacy risks arise when large models process sensitive business data.
• Businesses must be mindful of AI’s impact on data sovereignty and security.
• Shahid compares the cybersecurity space to an arms race due to Gen AI.
• Mike stresses the importance of choosing the right AI for each task.
• Darktrace uses unsupervised machine learning and Gen AI together for defense.
• AI is essential for scaling cybersecurity efforts given today's threat complexity.
• Darktrace relies on AWS cloud for compute power, scaling, and innovation.
• AWS infrastructure helps accelerate Darktrace's R&D and operations securely.
• Security leaders should implement Gen AI policies and training.
• Mike advises technical controls and monitoring for safe Gen AI use.
• Gen AI is here to stay, but businesses must handle its security implications carefully.

Participants:

• Michael Beck – Global CISO - Darktrace
• Shahid Mohammed – Solution Architect Manager – Amazon Web Services

See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon/isv/