This week, Keith speaks with Christian Delcid about the first part of chapter 7 in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Capacity Within Your Existing Team.”

In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss strategies for building capacity within teams, particularly in the context of Workday software support. They explore the challenges of managing workloads, the importance of tracking time to understand projects versus daily support work and strategies for handling incoming requests. The conversation also touches on the potential of AI to enhance efficiency and the importance of asking for help when needed. The episode concludes with a reminder of the value of collaboration and support within the Workday ecosystem.

Takeaways

- Looking for ways to leverage your existing team capacity better is essential for effective team management.

- Firefighting mode is a common challenge in organizations.

- Tracking team member’s time helps you better understand your true capacity.

- Reducing incoming requests can alleviate team pressure.

- AI can be leveraged to improve efficiency in support tasks.

- Finding ways to delegate lower-level tasks can free up time for higher-level resources.

- Asking for help can save time and lead to quicker solutions.

- Setting realistic expectations is crucial for team morale.

- Creating knowledge articles or job aids can reduce repetitive inquiries.

Keywords

Workday, team capacity, workload management, AI, efficiency, support, project management, burnout, time tracking, organizational challenges

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/