This week, Keith speaks with Christian Delcid about the first part of chapter 7 in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Capacity Within Your Existing Team.”

In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss strategies for building capacity within teams, particularly in the context of Workday software support. They explore the challenges of managing workloads, the importance of tracking time to understand projects versus daily support work and strategies for handling incoming requests. The conversation also touches on the potential of AI to enhance efficiency and the importance of asking for help when needed. The episode concludes with a reminder of the value of collaboration and support within the Workday ecosystem.

Takeaways

- Looking for ways to leverage your existing team capacity better is essential for effective team management.

- Firefighting mode is a common challenge in organizations.

- Tracking team member’s time helps you better understand your true capacity.

- Reducing incoming requests can alleviate team pressure.

- AI can be leveraged to improve efficiency in support tasks.

- Finding ways to delegate lower-level tasks can free up time for higher-level resources.

- Asking for help can save time and lead to quicker solutions.

- Setting realistic expectations is crucial for team morale.

- Creating knowledge articles or job aids can reduce repetitive inquiries.

Keywords

Workday, team capacity, workload management, AI, efficiency, support, project management, burnout, time tracking, organizational challenges

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

In this episode of the Workday Gold podcast, Keith Bitikofer and Christian Delcid discuss Chapter 6 of Keith’s book, Staffing for Workday, as well as the intersection of AI and Workday, focusing on the staffing challenges within the Workday ecosystem. The conversation emphasizes the need for creativity in sourcing talent and the significance of understanding both functional and technical aspects of Workday.

In this conversation, Christian Delcid and Keith Bitikofer explore the dynamics of HR and IT roles within Workday, emphasizing the importance of curiosity and adaptability in team members. They discuss the necessity of having backup plans for staff, the impact of competitive rates on employee retention, and the significance of understanding different personality types when building effective support teams. The conversation highlights strategic considerations for organizations in managing their Workday staff and ensuring long-term success.

Takeaways

- AI is becoming increasingly accurate in providing Workday-related information.

- There is a limited pool of experienced Workday professionals.

- Internal candidates who understand the organization can be valuable hires.

- Hiring from within can lead to better team dynamics and retention.

- Career paths within companies are crucial for employee satisfaction.

- Interns and college students can be great sources of talent.

- The blend of HR knowledge and technical skills is essential for Workday roles.

- Hiring decisions should consider passion for the role, not just technical skills.

- Flexibility and creativity are key in the current talent market.

- Having a backup plan for staff is crucial for risk management.

- Competitive rates are necessary to retain talent in the Workday ecosystem.

- Organizations must decide whether to be a training ground or retain top talent.

- A blend of personality types is important for effective team dynamics.

- Cross-training staff can mitigate risks associated with absences.

- Understanding the needs of end users is vital for effective solutions.

- Strategic planning is key to setting teams up for success.

Keywords

Workday, AI, staffing, HR, IT, talent acquisition, training, career paths, employee retention, Workday Gold, Workday, HR, IT, team dynamics, curiosity, risk management, personality types, support staff, competitive rates, employee retention

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Find the Corner Consultants Workday Salary Survey here: https://cornerofficeconsultants.com/workday-salary-survey/

In this episode of Workday Gold, Keith Bitikofer and Christian Delcid explore various strategies for supporting Workday users effectively. They discuss the importance of personal growth, building relationships with other customers, understanding user needs, and the significance of experimentation in the workplace. The conversation also delves into the challenges of operating in a firefighting mode and the necessity of strategic decision-making to enhance productivity and satisfaction in the Workday ecosystem.

In this conversation, Keith and Christian talk about:

• Building relationships with other customers is crucial.
• Listening to user concerns helps identify the real problems instead of just symptoms.
• Identifying influencers within your company can enhance support effectiveness.
• Experimentation can lead to innovative solutions.
• Firefighting mode is common but can be managed if you are intentional.
• Strategic decision-making is essential for productivity.
• Creating time for play can boost creativity.
• Recognizing when you're in survival mode is critical.
• Grounding yourself in your values helps maintain focus.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Keywords

Workday, software support, customer relationships, user needs, experimentation, firefighting mode, strategic decision-making, personal growth, HRAS leaders, community learning