This week, Keith speaks with Christian Delcid about the first part of chapter 7 in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Capacity Within Your Existing Team.”

In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss strategies for building capacity within teams, particularly in the context of Workday software support. They explore the challenges of managing workloads, the importance of tracking time to understand projects versus daily support work and strategies for handling incoming requests. The conversation also touches on the potential of AI to enhance efficiency and the importance of asking for help when needed. The episode concludes with a reminder of the value of collaboration and support within the Workday ecosystem.

Takeaways

- Looking for ways to leverage your existing team capacity better is essential for effective team management.

- Firefighting mode is a common challenge in organizations.

- Tracking team member’s time helps you better understand your true capacity.

- Reducing incoming requests can alleviate team pressure.

- AI can be leveraged to improve efficiency in support tasks.

- Finding ways to delegate lower-level tasks can free up time for higher-level resources.

- Asking for help can save time and lead to quicker solutions.

- Setting realistic expectations is crucial for team morale.

- Creating knowledge articles or job aids can reduce repetitive inquiries.

Keywords

Workday, team capacity, workload management, AI, efficiency, support, project management, burnout, time tracking, organizational challenges

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

In this episode of the Workday Gold podcast, Keith Bitikofer and Christian Delcid discuss Chapter 6 of Keith’s book, Staffing for Workday, as well as the intersection of AI and Workday, focusing on the staffing challenges within the Workday ecosystem. The conversation emphasizes the need for creativity in sourcing talent and the significance of understanding both functional and technical aspects of Workday.

In this conversation, Christian Delcid and Keith Bitikofer explore the dynamics of HR and IT roles within Workday, emphasizing the importance of curiosity and adaptability in team members. They discuss the necessity of having backup plans for staff, the impact of competitive rates on employee retention, and the significance of understanding different personality types when building effective support teams. The conversation highlights strategic considerations for organizations in managing their Workday staff and ensuring long-term success.

Takeaways

- AI is becoming increasingly accurate in providing Workday-related information.

- There is a limited pool of experienced Workday professionals.

- Internal candidates who understand the organization can be valuable hires.

- Hiring from within can lead to better team dynamics and retention.

- Career paths within companies are crucial for employee satisfaction.

- Interns and college students can be great sources of talent.

- The blend of HR knowledge and technical skills is essential for Workday roles.

- Hiring decisions should consider passion for the role, not just technical skills.

- Flexibility and creativity are key in the current talent market.

- Having a backup plan for staff is crucial for risk management.

- Competitive rates are necessary to retain talent in the Workday ecosystem.

- Organizations must decide whether to be a training ground or retain top talent.

- A blend of personality types is important for effective team dynamics.

- Cross-training staff can mitigate risks associated with absences.

- Understanding the needs of end users is vital for effective solutions.

- Strategic planning is key to setting teams up for success.

Keywords

Workday, AI, staffing, HR, IT, talent acquisition, training, career paths, employee retention, Workday Gold, Workday, HR, IT, team dynamics, curiosity, risk management, personality types, support staff, competitive rates, employee retention

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Find the Corner Consultants Workday Salary Survey here: https://cornerofficeconsultants.com/workday-salary-survey/

In this episode of Workday Gold, Keith Bitikofer and Christian Delcid explore various strategies for supporting Workday users effectively. They discuss the importance of personal growth, building relationships with other customers, understanding user needs, and the significance of experimentation in the workplace. The conversation also delves into the challenges of operating in a firefighting mode and the necessity of strategic decision-making to enhance productivity and satisfaction in the Workday ecosystem.

In this conversation, Keith and Christian talk about:

• Building relationships with other customers is crucial.
• Listening to user concerns helps identify the real problems instead of just symptoms.
• Identifying influencers within your company can enhance support effectiveness.
• Experimentation can lead to innovative solutions.
• Firefighting mode is common but can be managed if you are intentional.
• Strategic decision-making is essential for productivity.
• Creating time for play can boost creativity.
• Recognizing when you're in survival mode is critical.
• Grounding yourself in your values helps maintain focus.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Keywords

Workday, software support, customer relationships, user needs, experimentation, firefighting mode, strategic decision-making, personal growth, HRAS leaders, community learning

This week, Keith speaks with Christian Delcid about building your own personal brand.

In this conversation, host Keith Bitikofer talks to Christian Delcid as they explore the importance of personal branding, particularly in the context of the Workday ecosystem. They discuss how personal branding serves as a digital interview, the significance of networking and building relationships, and the role of podcasting in establishing credibility. The conversation also touches on the challenges and strategies of content creation, the impact of social media, and the long-term value of publishing a book as a means to enhance one's personal brand. In this conversation, Keith Bitikofer and Christian Delcid explore the journey of sharing knowledge through writing and podcasting. They discuss the importance of embracing imperfection, the value of knowledge in the economy, and the significance of stepping out of comfort zones. The dialogue emphasizes the role of experimentation in content creation and encourages listeners to share their insights and connect with others in their community.

In this conversation, Keith and Christian talk about:
- Personal branding is like a digital interview.
- Building relationships is crucial for personal branding.
- Networking enhances credibility and opportunities.
- Podcasting can significantly boost personal branding efforts.
- Social media presence is essential for career growth.
- Creating valuable content can establish authority.
- Publishing a book can open new doors and opportunities.
- Consistency in posting on social media is key.
- Sharing knowledge helps build a supportive community.
- Personal branding is a long-term investment in your career. Writing a book can be a powerful career-building tool.
- Sharing knowledge opens doors for relationships and opportunities.
- The knowledge economy thrives on sharing valuable insights.
- Don't hesitate to put yourself out there; your voice matters.
- Experimentation is key to finding your niche in content creation.
- Perfectionism can hinder progress; focus on getting things done.
- Stepping out of your comfort zone leads to personal growth.
- Content is a role you play, not the entirety of who you are.
- The supportive nature of the community encourages sharing.
- Engagement builds over time; be patient with your journey.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Keywords
personal branding, Workday, networking, podcasting, social media, content creation, credibility, professional development, career growth, HR technology, writing, knowledge economy, personal development, podcasting, sharing knowledge, experimentation, comfort zone, content creation, networking, community

This week, Keith speaks with Christian Delcid about the 4th chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Handling Support Requests.”

In this episode of Workday Gold, host Keith Bitikofer speaks with Christian Delcid as they discuss various aspects of supporting Workday, including handling support requests, the importance of change management, and the role of communication in ensuring successful outcomes. They emphasize the need for thorough testing, user involvement in release management, and the significance of building relationships with end users to enhance the overall experience and effectiveness of Workday implementations.

In this conversation, Keith and Christian talk about:
- Handling support requests requires careful consideration.
- Change management is essential to avoid issues.
- Release management should involve end users.
- Integration creation often overlooks key details.
- Communication is vital in support roles.
- End users should be kept informed of changes.
- Building relationships with users enhances support.
- Documentation is crucial for future reference.
- Quick fixes can lead to long-term problems.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Keywords
Workday, support requests, change management, release management, integration, communication, end users, HRIS, software support

This week, Keith continues his conversation with Christian Delcid about the 3rd chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Your Workday Support Model.”

In this episode of Workday Gold, Keith Bitikofer speaks with Christian Delcid as they delve into the intricacies of managing Workday systems, focusing on the importance of distinguishing between configuration and transactions, budgeting for flexibility, governance in multi-company environments, and establishing defined processes for support requests. They also discuss the significance of backlog management and technical debt, emphasizing the need for a structured approach to ensure efficient operations and compliance within Workday.

In this conversation, Keith and Christian talk about:
- How it's crucial to keep configuration and transaction roles distinct to maintain audit integrity.
- Budgeting for flexibility allows organizations to adapt to unforeseen challenges in Workday support.
- Governance decisions should prioritize the good of the group, especially in multi-company environments.
- A defined process for handling support requests helps teams manage expectations and avoid being the “bad guy.”
- Understanding the difference between backlog items is essential for effective project management.
- Technical debt must be acknowledged and managed to maintain system integrity and performance.
- Having a clear roadmap helps prioritize projects and manage resources effectively.
- Communication with end users about project statuses fosters transparency and trust.
- Flexibility in budgeting allows for better resource allocation in response to changing needs.
- Simplicity in processes often leads to better outcomes and easier management.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Keywords
Workday, configuration, transactions, budgeting, governance, support requests, backlog, technical debt, process management, HR systems

This week, Keith has a conversation with Christian Delcid about the 3rd chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Your Workday Support Model.”

In this episode, Keith Bitikofer speaks with Christian Delcid about the latest features in Workday R2, including AI tools that enhance user experience. They delve into the importance of building a robust support model for Workday, emphasizing the need for collaboration between HR, IT, and finance. The conversation highlights the role of a Workday Product Owner in aligning system capabilities with organizational goals. They also explore various support roles necessary for effective Workday management and the strategic use of Subject Matter Experts (SMEs) to enhance support functions. Finally, they discuss the different levels of support within Workday and the importance of having a clear escalation path for critical issues.

In this conversation, Keith and Christian talk about:

• The new AI tools in Workday R2 enhance user experience.
• Collaboration between HR, IT, and finance is crucial.
• A Workday Product Owner aligns system capabilities with vision.
• Support roles need to be clearly defined in job descriptions.
• SMEs can provide valuable support but have limitations.
• Understanding support levels helps in effective issue resolution.
• Proactive planning is essential for Workday management.
• Change management is critical for new functionalities.
• Communication between teams prevents silos.
• A clear escalation path is necessary for urgent issues.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Keywords

Workday, AI, support model, product owner, SMEs, support roles, HR, IT, finance, change management

This week, Keith continues his conversation with Christian Delcid about the second chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building a Foundation.”

In this episode, Keith and Christian discuss the intricacies of supporting Workday, focusing on evaluating support structures, establishing healthy processes, and the importance of change management. They explore how organizational complexity impacts support staffing needs and the necessity of adapting to constant changes within the Workday ecosystem.

In this conversation, Keith and Christian talk about:

• How evaluating your Workday support structure is crucial for improvement.
• Change management is essential for successful Workday implementation and for Phase X projects.
• Complexity in an organization directly affects support staffing needs.
• Communication and training are key components of effective change management.
• Understanding your audience is vital for successful change initiatives.
• Regularly reassess your organization's complexity as it evolves.
• Involve multiple departments in the prioritization process for requests.
• Creating a platform for discussion enhances collaboration and learning.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Keywords

Workday, support, change management, complexity, organizational structure, software support, Workday Rising, governance, prioritization, employee experience