In this episode of Workday Gold, Keith Bitikofer and Christian Delcid explore various strategies for supporting Workday users effectively. They discuss the importance of personal growth, building relationships with other customers, understanding user needs, and the significance of experimentation in the workplace. The conversation also delves into the challenges of operating in a firefighting mode and the necessity of strategic decision-making to enhance productivity and satisfaction in the Workday ecosystem.

In this conversation, Keith and Christian talk about:

• Building relationships with other customers is crucial.
• Listening to user concerns helps identify the real problems instead of just symptoms.
• Identifying influencers within your company can enhance support effectiveness.
• Experimentation can lead to innovative solutions.
• Firefighting mode is common but can be managed if you are intentional.
• Strategic decision-making is essential for productivity.
• Creating time for play can boost creativity.
• Recognizing when you're in survival mode is critical.
• Grounding yourself in your values helps maintain focus.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Keywords

Workday, software support, customer relationships, user needs, experimentation, firefighting mode, strategic decision-making, personal growth, HRAS leaders, community learning