Episodes

  • AI and the Future of HR: Enhancing Engagement and Productivity with Scott Morris

    AI and the Future of HR: Enhancing Engagement and Productivity with Scott Morris
    Jan 21 2025
    "I need someone like Bob"—sound familiar? HR teams and managers often struggle with vague job designs, but today’s guest on Innovation Tales has a game-changing solution. Scott Morris, CEO of Propulsion AI, shares how artificial intelligence is transforming HR from an administrative function into a strategic powerhouse. Drawing from 25 years of HR expertise, Scott offers practical steps to elevate your talent strategy and improve employee engagement. Key Takeaways Clarity in job design is critical for both employee engagement and organizational success. AI tools like Propulsion AI streamline administrative tasks, empowering HR to focus on strategic priorities. Transformation is about rethinking value delivery, not just adopting new tools.
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    33 mins
  • Agile Contracts: The Secret Weapon For High-Stakes Projects

    Agile Contracts: The Secret Weapon For High-Stakes Projects
    Nov 19 2024
    Are your project contracts setting you up for success—or holding you back? In this episode of Innovation Tales, we dive into how the fine print can make or break a digital transformation. You’ll hear two contrasting stories: one where rigid agreements lead to setbacks and frustrations, and another where agile contracts open the door to faster, smarter decisions. We’ll look beyond the usual agile vs. waterfall debate and explore how the structure of a contract shapes the dynamics between teams and suppliers. Discover the power of collaboration and how an agile approach to procurement can turn uncertainty into opportunity, setting your project on the path to success. The episode offers practical advice on structuring contracts that don’t just manage risk but actively build trust between all parties, fostering a collaborative environment where challenges are met head-on. Whether you’re a leader, project manager, or just curious about what makes some projects thrive while others flo
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    31 mins
  • Transforming The Contact Center: The Untold Story Behind Every Customer Call

    Transforming The Contact Center: The Untold Story Behind Every Customer Call
    Nov 5 2024
    For most people, making a customer call is an extremely frustrating experience. It is often plagued with disconnected transfers, loss of context, or poor agent response. Why do these things keep on happening? Alexandre Nevski offers the truth about these customer calls by offering a glimpse of what is really happening behind the scenes of contact centers. He explains how these calls are not just about customer satisfaction and conversion rates, but also crafting better teamwork and developing smoother business operations. Alexandre explains how to use artificial intelligence in automating processes and the importance of having a reliable CRM program to deeply improve how customer calls are executed. Pega® is a trademark of Pegasystems Inc. Please visit https://www.pega.com to learn more.
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    21 mins
  • From Post-Its® To AI: The Value Of Flexibility

    From Post-Its® To AI: The Value Of Flexibility
    Oct 22 2024
    Struggling to balance automation with the need for flexibility? In this episode of Innovation Tales, host Alexandre Nevski shares a story from his own experience, highlighting how dynamic case management technology gave one organization the best of both worlds. By focusing on real-time collaboration and data-driven insights, they improved customer service while gathering critical information for process optimization and AI deployment. Get insights and practical advice for your own digital transformation initiative! Pega® is a trademark of Pegasystems Inc. Please visit https://www.pega.com to learn more. Post-it is a registered trademark of 3M.
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    16 mins
  • Focusing On Outcomes, Speed And Communication With Sourav Chakraborty

    Focusing On Outcomes, Speed And Communication With Sourav Chakraborty
    Oct 8 2024
    A significant number of digital transformation projects fail not due to a lack of resources but simply because of wrong prioritization. Sourav Chakraborty of Crescere Analytics is here to discuss how digital leaders can increase their likelihood of success by prioritizing outcomes, executing with speed, and communicating proactively. Sharing two real-life examples, he explains how to reorganize your goals with the help of up-to-date technology and avoid investing millions in doomed-to-fail projects. Sourav also breaks down the skills every product manager must possess to deliver the best results to your business.
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    24 mins
  • X-Ray Vision For Business: Brian Kelleher On Process And Task Mining

    X-Ray Vision For Business: Brian Kelleher On Process And Task Mining
    Sep 24 2024
    Monitoring and analyzing how work is actually done in your organization can be an overwhelming task to accomplish. Brian Kelleher, Senior Director of Product at Pegasystems, goes beyond the traditional performance tracking approaches against a predefined set of indicators through process and task mining. Joining Alexandre Nevski, he explores how some leaders leverage and combine these strategies to achieve an in-depth x-ray vision of their businesses. Brian also explains how data mining greatly helps in executing a virtuous and continuous improvement cycle within an organization. Pega® is a trademark of Pegasystems Inc. Please visit https://www.pega.com to learn more.
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    28 mins
  • Staying Ahead: Diane Smith-Knowles On Keeping Skills Current

    Staying Ahead: Diane Smith-Knowles On Keeping Skills Current
    Sep 10 2024
    The digital world is evolving fast and is not expected to slow down even one bit. Therefore, those involved in technological innovations and software development must keep their technical skills current at all times. Diane Smith-Knowles, a Partner Success Technical Lead at Pegasystems, explains how leaders can keep their teams up-to-date with the latest trends and updates. She talks about addressing the anxiety and uncertainty around trying new digital methods, especially when such changes are happening at an extremely rapid pace. Diane also discusses the importance of leaders creating a strong rapport with their teams to help them update their skills and further nurture close-knit technical collaborations. Pega® is a trademark of Pegasystems Inc. Please visit https://www.pega.com to learn more.
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    27 mins
  • Design Thinking At Pega With Baruch Sachs

    Design Thinking At Pega With Baruch Sachs
    Aug 27 2024
    Have you ever had a feeling that a new technology solution was not addressing the actual challenges faced by your organization? Why do project teams regularly commit to a solution before getting a chance to validate its relevance? Alexandre Nevski sits down with Baruch Sachs, Vice President of Global Client Innovation at Pegasystems, to explore the benefits of design thinking. Looking back to his first-hand experiences as a designer, he shares how he led the company to partner with its clients to help them understand their challenges before committing to a particular technology solution. Pega® is a trademark of Pegasystems Inc. Please visit https://www.pega.com to learn more.
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    35 mins