In this episode of Before It Begins: Strategically Speaking with Carol Barkes, we dive into the key aspects of the skill of listening. That's right, skill.

Carol Barkes C.P.M, uses her neuroscience training and years of experience as a conflict and mediation consultant to guide use through the fundamentals of good listening. Listening well is not a talent people are born with. No. Carol details in this episode how to listen to really hear, especially in difficult conversations. Beyond the basics, Carol explains why listening well may just resolve your next conflict before it even happens.

Chapters:

0:00 - Intro

0:24 - Carol's flashback to her childhood in Henderson, Nevada.

2:14 - The Pool Pump Fiasco.

5:22 - 4 Simple Concepts to Improve Your Listening.

6:15 - Who is Carol Barkes?

6:35 - The Benefits of Listening Better.

7:03 - Step 1: How to Prepare Yourself to Listen.

8:50 - Step 2: Check Your Filters.

11:18 - Step 3: Slow Down.

11:39 - Step 4: Remove Obstacles.

15:55 - How to Correctly Respond to Someone.

18:00 - Emotion Vs. Value: How to make someone feel heard.

19:20 -The Importance of Clarification.

21:50 -The Orca Story: An anecdote on mediation.

26:20 -Carol's Tips on Negotiation.

30:30 -The Value of Non-Verbal Communication.

32:10 -The Power of the Mona Lisa Smile.

36:46 - How to get in touch with Carol Barkes.

Connect With Carol:

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